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Business Profile

New Car Dealers

Century Chevrolet

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/17/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Took car in to dealership to have washer fluid pump repaired. Upon picking up my vehicle saw damage to driver side rear door. Showed shop they refused to take care of damages. Attached is before photo taken by dealership at drop off. After photo is mine when picking up vehicle.

    Business Response

    Date: 11/28/2023

    Dear Better Business Bureau,

    I apologize for the late response in regards to customer **************************  I did not receive the original email.  I did receive the mailed copy.  I must say that I read ****************** email and viewed the attachments and still did not have an understanding of the damage complaint.  The before picture and the after picture both have damage (part of our check in process is to take pictures with an I-pad camera).  I called the General Manager ********************* and he recalled the customer.  ****** ******************** pulled up photos of the car arriving with damage and it was the same damage severity when leaving.  ********************** offered to have the car buffed which would have taken care of some of the paint scuffs, but ************** declined.  I need to better understand the complaint.  There is damage as evidenced by photos when she dropped the car off.  These photos were presented to the customer.  The severity of the damage appears to be consistent in both photos.  We offered to buff the car which would have helped, but not completed the repair.  At this time, ****** and the General Manager would need more information seeing there is evidence of the damage upon receiving the car.  Let us know the next steps.  Taking responsibility for previous damage would need to be discussed as to why.

     

    Kind regards,

     

    *****************************

    ****************************

     

    Customer Answer

    Date: 12/13/2023

    Apologize for late respond I am buried at work at the moment. The before picture and after pictures are not the same. If you examine the before picture on large screen there is no damage to the vehicle you can see it is in fact a reflection on the vehicle not damage.  At the time of pick when I showed them the damage they did not offer to buff it out they only offered to send it to their body shop and cover half the damage cost.  I did decline this since I should not have to pay damages they caused when vehicle was in their possession. It was not previous damage this was cause by them. Please examine the photos.

Century Chevrolet is NOT a BBB Accredited Business.

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