ComplaintsforNoodles & Company
Restaurants
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Complaint Details
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Initial Complaint
05/20/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
On May 19th I placed an order for the St. Cloud State Noodles and Company. The confirmation was *****************. On May 19th at 9:17 pm. I received absolutely nothing that I ordered and am requesting a refund.Business response
05/22/2024
We will be reaching out to the guest via email on our end to resolve the issue.Customer response
05/24/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Customer response
08/08/2024
I was told multiple times my order would be refunded but still hasn't been. Horrible experience on July 23. Confirmation Number *****************Business response
08/08/2024
We will be reaching out to the guest via email to resolve this matter.Initial Complaint
05/09/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On May 9th 2024 I purchased Nissin cup noodles. They have a new microwaveble paper cup... That's what the package says. My teenage son who has made a million of these does exactly what the directions say... 1 GO FOR IT 2. MICROWAVE for 2 minutes and 15 seconds 3. Hang on... Well not even a minute and half in he smelled something burning!!! The microwave was smoking and he opened it and removed the cup because he didn't want the house to burn down if it was on fire!!! The hot water burned his hand and the cup was starting to burn. Someone needs to address this and they need to redo the cups!!! This could have been way worse!!! I only have a small microwave I can only imagine what an industrial microwave could do.Business response
05/14/2024
Hello, we are so sorry to hear about this experience, but we are glad to hear that everyone is safe after. We are unfortunately unable to assist with this situation as this is not one of our products here at Noodles & Company. Thank you and have a great day.Initial Complaint
04/26/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I have sent numerous complaints on the Noodles and Company website and also emailed their customer service representatives to complain about my rewards points all being taken from my account without any emails or warnings of points expiring. This company does not care about the customers as they used to have an 800 number to call and they do not repond to the customer complaints as I have seen from other BBB complaints. I really would appreciate your assistance in helping me get this issue resolved. Thank you.Business response
04/29/2024
We will be reaching out to the guest via email on our end to resolve this matter.Customer response
05/01/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
04/09/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
On April 6 at 10 PM I placed a deliberate order which I actually never received my actual order. The location was for ***************** ********* ***** for *****Business response
04/15/2024
We will be reaching out to the guest via email to resolve.Initial Complaint
03/20/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I have been contacting this company since March 1st 2024. I went into my local restaurant on February 28th 2024 to redeem 350 rewards point set to expire on March 1st. When I went to do this through the app, they had already expired prematurely. I have sent about 10 emails and social media messages to get my points reinstated. I have been ignored for almost a month straight. I have not been back to any of my local restaurants because I refuse to reward incompetency with my hard earned money. I want a resolution. And I want it now.Business response
03/25/2024
We have received this message and will be reaching out to the guest via email to resolve on our end.Customer response
03/25/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************Initial Complaint
02/25/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
On 02/22 I received the completely wrong order. There was no answer at the restaurant. ***************** was orderBusiness response
02/26/2024
We will be responding to resolve this with the guest via email on our end.Initial Complaint
01/11/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
On the date of 01/11/24 at 6:44pm I went to the Noodles & Company location located at ****************************************************************************I ordered chicken noodle soup and a baguette. The server asked if I was eating for here or to go. I stated for here. Within 10 minutes of ordering I received my soup and baguette. The server was very amazing and pleasant. However, when I received my soup in a single serve plastic bowl, I was immediately upset as scolding hot soup in single serve plastic is very toxic. I wondered if they made a mistake and asked the server why I received my soup in a plastic bowl when I said I was eating in the establishment. She said "we give everyone soup in these bowls even if it's for here". I looked around at everyone else in the establishment and realized she was accurate as everyone there was eating out of plastic bowls. This upset me more thinking about the amount of single use plastic that is thrown in the trash from this establishment. This was my first time eating at a noodles & company so I'm not sure if this is a company practice or just a location practice. I tried to leave feedback for noodles & company via a survey and was unsuccessful as they require a "survey number" field to fill out the survey that is not on the order receipt even though they say it should be on the receipt. In conclusion, my requests are that 1. This company needs to fix their receipts to contain the 20 digit survey code they require for feedback.2. They stop using single serve plastic bowls for people eating in the restaurant. Plastic, especially when heated is extremely toxic and does not decompose so is also toxic for the environment. The scale of use single use plastic at this company is really unnecessary. Thank youBusiness response
01/12/2024
We will be reaching out to this guest via email on our end.Initial Complaint
12/31/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I buy about $50-60 worth of food per order from Noodles & Company in ********** 1-2 times a week. The past 3 times, there has been a hair in my food. I thought maybe the first 2 times were isolated incidents, but after the 3rd time I am coming here to express my concerns. My last order was on 12/21/2023 at 9:16pm. The order number was #***************** and I spent $56.67 there that day. The hair was in my BBQ chicken mac bowl.Business response
01/03/2024
We will be reaching out and resolving this with the guest via our email.Initial Complaint
10/18/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I ordered $19.35 worth of food through the Noodles app for delivery and $10.75 worth was missing from my order. Noodles simply delegates the delivery to DoorDash, which makes it nearly impossible to rectify issues such as this. This is the most recent of similar delivery issues I have had with the Noodles app, which is why I am reporting it here. I am curious how much money they are stealing based on not delivering what they say they will and giving no options to pursue a refund other than to email corporate guest services.Business response
10/20/2023
Hello, we will be sure to reach out to this guest and resolve this issue via email, thank you.Initial Complaint
09/28/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
Extremely extremely extremely disappointed I went in on September 28 at around 8:35 in the morning ordered. My food went to go, serve myself my drink, and went to take a seat while I was getting prepared since I was on break no sign out there at all. The floor was completely wet. I went to go sit and fell completely on the floor. Feel free to watch the cameras from that day at that time and I absolutely want a callback because after that once I got my food as I was walking out, I slipped again did not fall this time around but I did slip twice on the way going out and the cash register girl saw and just turned around. You guys need to put **** signs that that it is wet because I could file a complete lawsuit about this because there was no signs indicating that it was wet and I sell once and slip twice on my way out! Feel free to watch the cameras you will see it all on there! Didnt even get to eat my food for my break because of the pain that my left levels in absolutely want to call back preferably after 330!Business response
09/29/2023
We have reached out to the guest and will work with them to resolve this issue via our email.Business response
09/29/2023
We have reached out to the guest via *************************************** and will work with them to resolve this issue via our email.Customer response
10/06/2023
Hello, I just wanna update you guys on this case I missed the deadline since I havent got a response since yesterday, but I want to update you with the fact that this has not been resolved and in fact, theyre actually saying the opposite which is at the floor was dry and theres no way that I could have fallen off the floor was dry so I would like to reopen the case if possible indicating that this has not been salt and after I responded to them tell them theres no way that I could have fell on dry floor they have not gotten back to meBusiness response
10/11/2023
Our team has responded to the consumer asking additional questions of which they have not answered. This issue will be resolved once those answers are provided to our team.Customer response
10/11/2023
Complaint: 20669390
I am rejecting this response because:
After they sent the email saying that there was no way that I fell on that they can assure me that the floor was dry. I contacted the original person that emailed me telling them that that was ridiculous and they said that risk management would contact me again and havent heard back from them.
Sincerely,
*************************Business response
10/20/2023
Hello, we have replied to the guest and asked that they respond to the questions asked of them by our *************** team. We have contacted them to resolve the issue as well as our *************** team.Customer response
10/20/2023
Complaint: 20669390
I am rejecting this response because:
I never revived another message from risk management. Guest relations said to follow up with them because they where gonna send questions but I never got anymore messages from them!! Last email I got was from them telling me they can assure me I didnt fall
Sincerely,
*************************Business response
10/24/2023
We have nothing more to add to this conversation with the guest. They have our risk management team's email address should they choose to reach out again.Customer response
10/24/2023
Complaint: 20669390
I am rejecting this response because: guest relations contacted me telling you that with management sent me another email with more questions and what happened and I have not received any other email update on the very first one that you sent me which I sent to guest relations to begin with
Sincerely,
*************************Business response
11/01/2023
We have notified the guest that if they would like any further assistance around this situation, they will need to respond to the original email that they received from our *************** team providing them with answers to the questions that they were asked in that email. We can offer no further assistance unless they respond to the *************** team.Customer response
11/01/2023
Complaint: 20669390
I am rejecting this response because:
I responded to risk management they told me that theres nothing they could do and they dont know what I want from them would like to further this with the bbb since they have both been no help
Sincerely,
*************************
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Customer Complaints Summary
32 total complaints in the last 3 years.
10 complaints closed in the last 12 months.