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Find a Location

Vail Resorts Management Company has 18 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Vail Resorts Management Company

      390 Interlocken Cres Ste 1000 Broomfield, CO 80021-8056

    • Vail Resorts Management Company

      PO Box 8329 Breckenridge, CO 80424-8329

    • Vail Resorts Management Company

      1 Beaver Creek Plz Avon, CO 81620

    • Vail Resorts Management Company

      548 S. Frontage Rd. Vail, CO 81657

    • Mad River Mountain

      1000 Snow Valley Rd Zanesfield, OH 43360-9774

    Business ProfileforVail Resorts Management Company

    Ski Resorts
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    Current Alerts For This Business

    Alert:
    On November 19, 2021, Better Business Bureau reached out to Vail Resorts Management Company by email and US Mail asking them to respond to BBB's advertising review and investigations into their business practices. BBB has searched our files and database to better understand Vail Resorts Management Company practices and policies. BBB performed an advertising review to investigate how this company is advertising on their website. A letter asking Vail Resorts Management Company to address their pattern of complaints and advertising concerns was sent. Consumers have alleged concerns with Vail Resorts Management Company regarding billing and collections issues, refunds and exchanges, and customer service.

    On January 5, 2022, BBB called (303) 404-1800, the phone number listed as Vail Resorts Management Company's primary contact number, and was unable to make contact. A final letter was sent to Vail Resorts Management Company on January 5, 2022. As of February 1, 2022, there has been no response from Vail Resorts Management Company.

    At-a-glance

    Customer Reviews

    1.03/5stars

    Average of 98 Customer Reviews

    Customer Complaints

    455 complaints closed in last 3 years

    119 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Vail Resorts Management Company has 18 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Vail Resorts Management Company

        390 Interlocken Cres Ste 1000 Broomfield, CO 80021-8056

      • Vail Resorts Management Company

        PO Box 8329 Breckenridge, CO 80424-8329

      • Vail Resorts Management Company

        1 Beaver Creek Plz Avon, CO 81620

      • Vail Resorts Management Company

        548 S. Frontage Rd. Vail, CO 81657

      • Mad River Mountain

        1000 Snow Valley Rd Zanesfield, OH 43360-9774

      Headquarters
      390 Interlocken Cres Ste 1000, Broomfield, CO 80021-8056
      BBB File Opened:
      3/1/2006
      Years in Business:
      27
      Business Started:
      6/19/1997
      Business Started Locally:
      6/19/1997
      Business Incorporated:
      6/19/1997
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Alternate Business Name
      • Epic Pass
      • Stevens Pass Mountain Resort
      Business Management
      • Mr. Rick Wallace
      • Ms. Janie Lieber, Sales Associate
      • Mr. Ian Dawe, Assistant Manager
      • Ms. Harley Melo
      • Ms. Kimber Scott
      Contact Information

      Customer Contact

      • Mr. Rick Wallace
      • Mr. Ian Dawe, Assistant Manager
      Additional Contact Information

      Phone Numbers

      Website Addresses

      Customer Complaints

      455 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      08/07/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      I made a reservation at what I thought was seven springs. I get an email and everything is confirmed. I need to modify my reservation due to my mother being in the hospital. I call the company because the modify/cancel button in the email does not work. They keep me on hold and tell me they will have to call me back. They call me back and tell me that my reservation can not be changed due to a no refund policy which i was not requesting a refund only to change the dates by a couple days.
      Read More

      Customer Reviews

      98 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      kevin m

      1 star

      04/11/2024

      charged me $50 for a "down payment" that I never signed up for. the website says the payment was non-refundable, but they processed the refund as soon as I threatened to call my lawyer. do not purchase the Epic pass or do any business with **** Resorts.

      Local BBB

      BBB Great West + Pacific

      BBB Reports On

      BBB reports on known marketplace practices.

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