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Business Profile

Ambulance Services

Action Care Ambulance, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ambulance Services.

Complaints

This profile includes complaints for Action Care Ambulance, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Action Care Ambulance, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:07/05/2022

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date services occurred: 4/6/2022 On 4/6/2022, Action Care Ambulance picked up my wife, *********************, from Neuro Restorative and delivered her to **************** Hospital. The ambulance transportation through Action Care Ambulance was pre approved by our insurance. At no time were we given paperwork to fill out or sign. On 6/14/2022 we received a collections notice stating that we had not paid our statement. Upon contacting Action Care Ambulance, we were told that that they, were unable to locate us.We have made several attempts to rectify this directly with Action Care Ambulance, with all communication resulting in being told that we must have some other party solve the problem. All we are asking is for Action Care Ambulance to remove this **** from collections and send it to our insurance company so that we may be properly billed. Action Care Ambulance did not complete their job as required, by not obtaining patient information or a signature confirming any portion of the transport.

      Customer Answer

      Date: 07/11/2022

      We're writing to inform you that the complaint we filed, complaint #********, has been resolved by the business in question, Action Ambulance, ***** and we have no further interest in pursuing the complaint. 

      Thank you for the important services you provide to consumers! 

      Respectfully,

      ******* and *********************

    Action Care Ambulance, Inc. is NOT a BBB Accredited Business.

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