Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/04/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received call from ******************* from *** Mediation Services. that I need to be available from 12-5pm and have a valid forms like ID and a witness to serve me at my job and if they don't get me at my job they will be stopping by my home and I still need those valid documents and a witness. They call 3-4 times a day. its really annoying especially when you are working.

  Business Response

  Date: 04/05/2024

  Thank you for giving us the opportunity to respond. We have searched our records and cannot find a record of having contacted the consumer or anyone associated with the consumer. Our office is not a law firm and does not claim to be one and we do not have an employee named *******************.  Our company is not affiliated in any way with LCS Mediation Services. Our office takes compliance very seriously and any employee that engaged in the behavior described would be terminated. We have had issues in the past with a company using the name LCS Mediation or just LCS that appears to engage in the type of behaviors described and have reported it to multiple states' attorneys general. Recently, we have also been made aware this company may be using the name *************** Services or a shortened version of our name as just LCS Financial. We are not affiliated with any of these companies and are attempting to contact them regarding use of our trademarks. Based on recent information from another consumer, we believe the party likely making contact with this consumer is *************** Services, LLC based out of *******. Our office has filed a complaint with the ******* ************************** as beyond the use of a name confusingly similar to ours, the reported behavior does pose a risk to consumers. We encourage investigation into this company. If the consumer continues to believe this office is making contact and would like to provide additional information about the dates and times at which calls were received, we are happy to investigate further. At this time, as it does not appear we have a file for the consumer, we have no reason to make contact and will not do so absent a request for additional information.

• Initial Complaint

  Date:03/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Got a call from someone named **** at LCS Mediation Services saying I need to be available between 12 and 5 at my job bc they're going to serve me papers and if I am not there they will come to my home. I have absolutely no idea what this is even about!

  Business Response

  Date: 03/20/2024

  Thank you for giving us the opportunity to respond. We have searched our records and cannot find a record of having contacted the consumer or anyone associated with the consumer. Our office is not a law firm and does not claim to be one and neither of the phone numbers the consumer provided are owned or operated by our office. We do not have an employee named *******************.  Our company is not affiliated in any way with LCS Mediation Services. Our office takes compliance very seriously and any employee that engaged in the behavior described would be terminated. We have had issues in the past with a company using the name LCS Mediation or just LCS that appears to engage in the type of behaviors described and have reported it to multiple states' attorneys general. Recently, we have also been made aware this company may be using the name *************** Services or a shortened version of our name as just LCS Financial. We are not affiliated with any of these companies and are attempting to contact them regarding use of our trademarks. Based on recent information from another consumer, we believe the party likely making contact with this consumer is *************** Services, LLC based out of *******. Our office has filed a complaint with the ******* ************************** as beyond the use of a name confusingly similar to ours, the reported behavior does pose a risk to consumers. We encourage investigation into this company. If the consumer continues to believe this office is making contact and would like to provide additional information about the dates and times at which calls were received or the name of the person the caller is attempting to contact, we are happy to investigate further. At this time, as it does not appear we have a file for the consumer, we have no reason to make contact and will not do so absent a request for additional information.

• Initial Complaint

  Date:03/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 18, 2024, this company LCS Mediation Or LCS Collection Services called my cellphone stating her name was *******************. I need to give her a call back regarding documents they have on file that require my signature immediately and I will need to be available between the hours of 12 to 5 pm assuming that you will be at work around this time, they will be stopping by there first I need to be available with two valid forms of ID and a witness. Understand if we serve you at your job you will need your supervisor manager or someone from the HR department to sign off as a witness for me. Also, she said if they don't get me at my job they will be stopping by my home and will still need two forms of ID and a witness if I have any further questions or if I would like to place a stop order on this service contact your filing party immediately at **************. the phone number this lady ******************* called me from is ************** and left the above voice message.

  Business Response

  Date: 03/19/2024

  Thank you for giving us the opportunity to respond. We have searched our records and cannot find a record of having contacted the consumer or anyone associated with the consumer. Our office is not a law firm and does not claim to be one and neither of the phone numbers the consumer provided are owned or operated by our office. We do not own or operate the ************ or ************ phone numbers provided by the consumer and do not have an employee named *******************.  Our company is not affiliated in any way with LCS Mediation Services. Our office takes compliance very seriously and any employee that engaged in the behavior described would be terminated. We have had issues in the past with a company using the name LCS Mediation or just LCS that appears to engage in the type of behaviors described and have reported it to multiple states' attorneys general. Recently, we have also been made aware this company may be using the name *************** Services or a shortened version of our name as just LCS Financial. We are not affiliated with any of these companies and are attempting to contact them regarding use of our trademarks. Based on recent information from another consumer, we believe the party likely making contact with this consumer is *************** Services, LLC based out of *******. Our office has filed a complaint with the ******* ************************** as beyond the use of a name confusingly similar to ours, the reported behavior does pose a risk to consumers. We encourage investigation into this company. If the consumer continues to believe this office is making contact and would like to provide additional information about the dates and times at which calls were received or the name of the person the caller is attempting to contact, we are happy to investigate further. At this time, as it does not appear we have a file for the consumer, we have no reason to make contact and will not do so absent a request for additional information.

• Initial Complaint

  Date:03/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 18, 2024, this company LCS Mediation Or LCS Collection Services called my cellphone stating her name was *******************. I need to give her a call back regarding documents they have on file that require my signature immediately and I will need to be available between the hours of 12 to 5 pm assuming that you will be at work around this time, they will be stopping by there first I need to be available with two valid forms of ID and a witness. Understand if we serve you at your job you will need your supervisor manager or someone from the HR department to sign off as a witness for me. Also, she said if they don't get me at my job they will be stopping by my home and will still need two forms of ID and a witness if I have any further questions or if I would like to place a stop order on this service contact your filing party immediately at **************. the phone number this lady ******************* called me from is ************** and left the above voice message.

  Business Response

  Date: 03/19/2024

  Thank you for giving us the opportunity to respond. We have searched our records and cannot find a record of having contacted the consumer or anyone associated with the consumer. Our office is not a law firm and does not claim to be one and neither of the phone numbers the consumer provided are owned or operated by our office. We do not own or operate the ************ or ************ phone numbers provided by the consumer and do not have an employee named *******************.  Our company is not affiliated in any way with LCS Mediation Services. Our office takes compliance very seriously and any employee that engaged in the behavior described would be terminated. We have had issues in the past with a company using the name LCS Mediation or just LCS that appears to engage in the type of behaviors described and have reported it to multiple states' attorneys general. Recently, we have also been made aware this company may be using the name *************** Services or a shortened version of our name as just LCS Financial. We are not affiliated with any of these companies and are attempting to contact them regarding use of our trademarks. Based on recent information from another consumer, we believe the party likely making contact with this consumer is *************** Services, LLC based out of *******. Our office has filed a complaint with the ******* ************************** as beyond the use of a name confusingly similar to ours, the reported behavior does pose a risk to consumers. We encourage investigation into this company. If the consumer continues to believe this office is making contact and would like to provide additional information about the dates and times at which calls were received or the name of the person the caller is attempting to contact, we are happy to investigate further. At this time, as it does not appear we have a file for the consumer, we have no reason to make contact and will not do so absent a request for additional information.

• Initial Complaint

  Date:02/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a voicemail saying This is the office of LCS mediation services my name is ******************* I am giving me a call regarding a few documents that require signature immediately you will need to be available between the hours of ***************************************************************************************************************************************************** and a witness understand if we do serve you at your job you will need your supervisor manager or someone from the HR department to sign off as a witness for you if we do not get you at your job we will be stopping by your home and we will still need those two forms of ID and a witness if you have any further questions or if you would like to place a stop order on this service contact you immediately at ************ I dont even know what this is for.

  Business Response

  Date: 02/27/2024

  Thank you for giving us the opportunity to respond. We have searched our records and cannot find a record of having contacted the consumer or anyone associated with the consumer. Our office is not a law firm and does not claim to be one and neither of the phone numbers the consumer provided are owned or operated by our office. We do not own or operate the ************ phone number provided by the consumer and do not have an employee named *******************.  Our company is not affiliated in any way with LCS Mediation Services. Our office takes compliance very seriously and any employee that engaged in the behavior described would be terminated. We have had issues in the past with a company using the name LCS Mediation or just LCS that appears to engage in the type of behaviors described and have reported it to multiple states' attorneys general. Recently, we have also been made aware this company may be using the name *************** Services or a shortened version of our name as just LCS Financial. We are not affiliated with any of these companies and are attempting to contact them regarding use of our trademarks. Based on recent information from another consumer, we believe the party likely making contact with this consumer is *************** Services, LLC based out of *******. Our office has filed a complaint with the ******* ************************** as beyond the use of a name confusingly similar to ours, the reported behavior does pose a risk to consumers. We encourage investigation into this company. If the consumer continues to believe this office is making contact and would like to provide additional information about the dates and times at which calls were received or the name of the person the caller is attempting to contact, we are happy to investigate further. At this time, as it does not appear we have a file for the consumer, we have no reason to make contact and will not do so absent a request for additional information.

• Initial Complaint

  Date:02/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I keep getting a phone call from a company based out of ******, ** , LCS Mediation saying I have documents that require my signature immediately and that I would need to be available between the hours of 12 and 5 as well as they might be stopping by my work. That I'll need to forms of ID and a witness. Also would stop why my house. Do you know what's up with this?????

  Business Response

  Date: 02/01/2024

  Thank you for giving us the opportunity to respond. We have searched our records and cannot find a record of having contacted the consumer or anyone associated with the consumer. Our office is not a law firm and does not claim to be one and neither of the phone numbers the consumer provided are owned or operated by our office. Our office takes compliance very seriously and any employee that engaged in the behavior described would be terminated. We have had issues in the past with a company using the name LCS Mediation or just LCS that appears to engage in the type of behaviors described and have reported it to multiple states' attorneys general. Recently, we have also been made aware this company may be using the name *************** Services or a shortened version of our name as just LCS Financial. We are not affiliated with any of these companies and are attempting to contact them regarding use of our trademarks. Based on recent information from another consumer, we believe the party likely making contact with this consumer is *************** Services, LLC based out of Georgia. In response to a BBB complaint by a consumer to *************** Services directly, they acknowledge using the name LCS Financial. Our office has filed a complaint with the Georgia ************************** as beyond the use of a name confusingly similar to ours, the reported behavior does pose a risk to consumers. We encourage investigation into this company. If the consumer continues to believe this office is making contact and would like to provide additional information about the dates and times at which calls were received or the name of the person the caller is attempting to contact, we are happy to investigate further. At this time, as it does not appear we have a file for the consumer, we have no reason to make contact and will not do so absent a request for additional information.

• Initial Complaint

  Date:01/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a voicemail from a ***************** number saying that they want to serve me papers at my work and if Im not there they will come to my home. They said if I want to put a stop to it to call ************ and to have two forms of ID and a witness and I have no clue what this is all about!

  Business Response

  Date: 01/12/2024

  Thank you for giving us the opportunity to respond. We have searched our records and cannot find a record of having contacted the consumer or anyone associated with the consumer. Our office is not a law firm and does not claim to be one and neither of the phone numbers the consumer provided are owned or operated by our office. Our office takes compliance very seriously and any employee that engaged in the behavior described would be terminated. We have had issues in the past with a company using the name LCS Mediation or just LCS that appears to engage in the type of behaviors described and have reported it to multiple states' attorneys general. Recently, we have also been made aware this company may be using the name *************** Services or a shortened version of our name as just LCS Financial. We are not affiliated with any of these companies and are attempting to contact them regarding use of our trademarks. Based on recent information from another consumer, we believe the party likely making contact with this consumer is *************** Services, LLC based out of Georgia. In response to a BBB complaint by a consumer to *************** Services directly, they acknowledge using the name LCS Financial. Our office has filed a complaint with the ******* ************************** as beyond the use of a name confusingly similar to ours, the reported behavior does pose a risk to consumers. We encourage investigation into this company. If the consumer continues to believe this office is making contact and would like to provide additional information about the dates and times at which calls were received or the name of the person the caller is attempting to contact, we are happy to investigate further. At this time, as it does not appear we have a file for the consumer, we have no reason to make contact and will not do so absent a request for additional information.

• Initial Complaint

  Date:12/24/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Freedom Plus. I do not have a contract with LCS Financial Services; they did not provide me with all of the information I requested in the debt validation letter.

  Business Response

  Date: 12/26/2023

  Thank you for giving us the opportunity to respond. Our office maintains that the account in question is due and owing, as all documents contain the consumer's name and address as he provided in this complaint and were all sent by the original creditor for electronic signature at the email address he provided in this complaint. Our office has sent the legally required documentation to validate the consumer's account and notes that this office is not required to send specific documentation at the consumer's request. Further, this office notes that the consumer's request was made well outside of the FDCPA's 30-day validation period, as the initial contact with the consumer was made in April 2023 and the consumer's request was dated November 2023. We have noted the consumer's continuing dispute and will comply with all our legal requirements regarding the consumer's account. The consumer is free to contact our office if he would like additional information.

• Initial Complaint

  Date:12/21/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I keep getting calls from LCS Mediation Services ************** and they state they are serving me papers at my work and I need to be there between **** and if I am not there they will come to my home and to call a number back to "opt out" or discuss. They never say a name, it is a recording. They are calling my spouse and he called back (to a different number) and they stated they are looking for me. I have heard this company is a scammer and so I have not called back. As far as I know I do not have anything unresolved. If it is a legit company, then why do they not call themselves and tell you WHO you owe a debt to and from when.

  Business Response

  Date: 12/22/2023

  Thank you for giving us the opportunity to respond. We have searched our records and we do not have an account for the consumer or any record of attempting to contact her or anyone associated with her. Our company is not associated with LCS Mediation Services in any way. We are not a law firm and do not claim to be. We take compliance very seriously and any agent that engaged in the behavior described would be terminated.  We believe the company actually contacting the consumer is *************** Services at ******************************************************************************  We have reported this company to the ******* Attorney General and the attorneys general of other states from which we have received notice of complaints like these. If the consumer continues to believe we are the company contacting her and would like to provide additional information regarding the dates and times of calls, we are happy to investigate further. As we do not have an account for the consumer, we will not make any contact with her absent a request for additional information.

  Customer Answer

  Date: 12/22/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:08/08/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has contacted me and my family members stating they are looking for me for an investigation and background check. As if they are the Police doing an investigation on me. This is not true, they are lying and attempting to intimidate other people and leaving threatening messages on my phone and my family members. I want them to cease and desist. I don't know this company nor do I owe them anything...

  Business Response

  Date: 08/09/2023

  Hello,

  This is not our company. This is a fraudulent company and is a scam. They should not respond to any of their correspondence.

  Thanks