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Business Profile

Educational Consultant

National Institute of First Assisting, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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  • Initial Complaint

    Date:11/17/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I started the enrollment process for the National Institute of First Assisting Certification (NIFA-RNFA certification) as this certification was a requirement for a new nurse practitioner job I had gotten an offer for. The enrollment process was lengthy requiring several documents to be uploaded including the enrollment document, 2 letters of recommendation, and the acquisition of a new medical malpractice insurance (this was not told to me up front). I started the process of gathering these items and calling around for prices on malpractice insurance. In the interim we went out of the country for 5 days. When I returned NIFA had processed my account with only 3 of the REQUIRED 6 documents submitted (My understanding was all the required documents were to be submitted prior to enrollment). At that time I found out the job offer had been rescinded. Instead of purchasing additional insurance I called NIFA to withdrawal my interest in the program. They stated that since my enrollment paper had been uploaded (again still missing much of the needed documents) before I left the country they will not refund my money. The amount they have stolen is $6,451 for a course I am not taking, nor have an interest in pursuing without that job. Please help, this is such a large amount of money. Thank you for any assistance you can provide

    Business Response

    Date: 11/28/2022

    NIFA refunded the tuition to the student.

     

    Thank you. 

     

National Institute of First Assisting, Inc. is NOT a BBB Accredited Business.

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