Business ProfileforThe Bee Heat & AC

Let me start by saying we did not use The Bee once, twice, but for years. Our end with them came a month ago when our furnace went out, error code 42 inducer motor issues. We called, they responded. Technician did little to nothing to address the error code and left because "it was working". Fast forward to last week, a month later; when our furnace went out again... same error code 42. ******, a supervising technician came out, who has been at our house before. At this time it was found that a bird was in our inducer motor outake, that was well decomposed over 3-4 months, and our motor was bad. ****** confirmed that the previous technician should have at the very least checked the voltage on the motor to see if it was lowering, and checked the intake and outake. It would have saved out motor. ****** proceeded to notify us that this part was on back order, for months. Leaving us in the mountains of Golden with a newborn, without heat, and having to tell family they can not come in for the holidays. Further unfortunate for ****** and The Bee, we have security cameras through out the house, including the hallway outside the furnace room where ****** implicated that the previous technician failed and the motor would have been saved. Further ****** was the one who got this the previous technician the job, and ****** was upset because now he would have to write him up.I spend the weekend, and my Monday calling every supply shop in the ** and other local HVAC companies. Today, Monday I was able to get a motor overnighted at the cost of $1,000... and the same time ******* HVAC was able to find this motor from carrier, locally, the same supply shop that The Be, and ****** supposedly was sourcing a product that would have been also ordering from.I was waiting until today, and a call back from the owner before we were forced to file an insurance claim; and unfortunately that arrive late tonight after we had to get our insurance involved. ****** the owner threate