Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a notification of recall on my vehicle from this company. I made an appointment for 9:30 am on 4/8 and was told that my car would be done at around 1 pm. I have tried calling and texting the company, but they wont answer or respond. Its after hours and it doesnt look like they did anything to my car. They took it and kept it for an entire day without working on it and they wont answer their phone or texts. They have caused stress and money

  

  Business Response

  Date: 04/09/2025

  We contacted the customer this morning.  Her car is ready.  She had some **** bills for $45.73.  We reimbursed her and she has her car back.

  Customer Answer

  Date: 04/09/2025

   
  Complaint: 23179364
  
  I am rejecting this response because The general manager was extremely rude and tried to intimidate me. Also, they shorted me on the reimbursement. This organization is a bunch of unprofessional bullies. They lied to me about what happened with my car. I am contacting their corporate office. The general manager, the service manager and the service representative need to be removed.
  
  Sincerely,
  
  ********* ******

• Initial Complaint

  Date:12/26/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a brand new f-150 on 11-7 The first time I drove it on ***** I had problems. I brought I back ***** and wanted to do a swap for a non defective truck as mine had only 100 miles on it. Groove denied this request and had my truck in service for over 2 weeks. After picking up the truck I drove it for 3 days before the same problems occurred. I called ****** and requested they take the truck back and put me in a different one. He agreed to this on 12-9. Since then groove has not submitted the rescission paper work to **** . ****** had reached out to me telling me he would take care of me and follow back up with me. 2 days after speaking with ****** and not hearing anything , ****** called me stating he has a truck there that we agree on pricing but ****** stated groove cannot do the unwinding of the deal, ****** stated ****** was on vacation and didnt know when he would return . He said he had to have approval from ****** to unwind the deal . From 12-9 when ****** said he would send over rescission paperwork I have been persistent on calling **** and groove and have had no luck getting this truck canceled to get into a non defective truck . Groove has told me they sent the agreement and a payoff to **** . But I have heard that ****** never sent anything. **** can confirm this .Every time the dealer reaches out they tell me what I want to hear and never follow through. I tried to reach out to the salesman that originally sold me the truck to have him help me get somewhere with this process and he has informed me he quit due to unprofessional behavior towards himself and customers from the management at **********************. I have tried to reach the ** ****** but when I emailed him ****** from finance responded via phone call. ****** was eventually a dead end. ****** told ****** that Ive been in the truck over a month and they cant do anything but as I stated Ive been trying to get things taken care of since 12-9 but have had no cooperation. Very frustrating

  

  Business Response

  Date: 12/30/2024

  On 12/26/24 Groove **** replaced Mr. ******* 2024 **** F-150 with a new one. His complaint has been fully resolved. 

• Initial Complaint

  Date:11/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In September of 2023, I purchased my vehicle (2022 **** Escape) new from Groove ****. I was happy with my purchase up until about 6-7 months ago when I started having a persistent issue with my tire pressure sensor. I took the vehicle to be serviced under warranty on 5 different occasions all of which I was met with no result/no assistance, being told that they werent sure why it was happening or that it was fixed when in reality the problem persisted immediately after my leaving the dealer. I have been in contact with **** **************** for months now in attempt to resolve this and submitted a buy back request. Finally, after several attempts to get back in contact with my case agent, I just received word today that that request was denied. With Colorado Lemon Laws in mind, if the vehicle is still under warranty, cannot be fixed through repairs, and was bought new, legally they have to, all of which my vehicle is. I am submitting this to facilitate this issue in a more professional and appropriate manner. Ive been met with little to no respect, assistance, or response throughout the entirety of my experience with this dealer and **** ****************. I want to appeal the buy back request as I do not feel safe in my vehicle, and know that I have rights to ensuring that my purchase was not deceitful or insufficient. I am happy to provide copies of service records and contact information for those I have been dealing with. Thank you.

  

  Business Response

  Date: 11/07/2024

  Groove **** has reached out and attempted to make contact with ****** ******. She has not returned any of our calls. We will continue to try to make contact and attempt to resolve her concerns. Thank you. 

  Customer Answer

  Date: 11/13/2024

   
  Complaint: 22513022
  
  I am rejecting this response because:
  The solution will not be carried out until November 22nd. I would like the case to remain open until I am able to determine if the solution offered is satisfactory. 
  

  
  Sincerely,
  
  ****** ******

  Customer Answer

  Date: 12/03/2024

  Complaint has not been resolved yet. Appointment is scheduled for tomorrow, December 4th, to have the vehicle looked at. I would like to claim to remain open until I am able to determine the course of action that Groove **** is going to take and if that satisfies the concern. Thank you. 

  

  Business Response

  Date: 12/17/2024

  Two weeks ago, ****** brought her vehicle to our shop for service. We were able to provide a loaner vehicle for her convenience.
  Upon inspection, we discovered that one of the Tire Pressure Monitoring System (****) sensors was malfunctioning, preventing proper communication with the vehicle. This sensor was replaced under warranty.
  Following the repair, we conducted extended test drives to ensure the **** warning light remained off.
  We attempted to contact ****** on December 16th at 1:33 PM via voicemail to inquire about the vehicle's performance. As we have not received a response, we assume the issue has been resolved.
  We appreciate ******** patience and understanding during the service process.

• Initial Complaint

  Date:09/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took my **** Truck in for diagnostic on 6/12/2024. Process was about 2 ***, advised that I possessed Car Shield warranty plan (Gold) Initially informed tht it was a issue with the timing off about .25 ( not sure what that meant. Tech indicated engine should be replaced. This infor provided to Car Shield (********************) this began the back and forth as warranty company began to ask for a number of test, photos etc. Repair shop indicates warranty company was the hold up, warranty company indicates that repair shop not providing requested infor to make determination. I made several visits to repair shop, spoke to Serv. Director, after having emailed the ** of the dealership was advised this would take place within a couple of days, this was delayed said mechanic out, mechanic in class etc. Finally tear down supposedly complete and photos taken inside engine and sent. Repair shop seems to refuse to provide warranty company with the reason the engine needs to be replaced they have sent numerous requests for the reason the vehicle needs a new engine as they have to document and ensure valid reason that meets their requirements. Repair shop seems to be not providing any info as to why it needs a new engine. I fear the dealer/repair Groove auto will attempt to take my vehicle due to their inability or reluctance to provide the requested info. I believe they were just trying to replace engine to make more money from the warranty company. I need help from someone, I am 70 years old and cannot continue to deal with this run around.Please provide American Auto Shield and myself with the reason why a new engine is required.

  

  Business Response

  Date: 09/17/2024

  Groove **** is actively engaged in fixing Mrs. ******** vehicle. We have the vehicle currently torn down to the top of the heads. The customer was here as of yesterday and shown where we are at with the truck. We are still in correspondence with the extended warranty. As of September 5th the extended warranty company has asked that we provide pictures of the damage within the engine to prove even further that the vehicle needs an engine. Our technician has tried to get pictures via bore scope of the internals and can't get a good quality photo for the extended warranty company. We will now have to pull the heads off of the engine to further examine the underside of the heads to prove damage to the engine that can not be seen with a borescope. We plan to do so next week. We have no intention of "taking longer than necessary for the customer in hope of trying to put a mechanic's lean on her truck" as stated by Mrs. ******** Groove **** is covering the additional cost of tear down to the engine as a gesture of good faith to the customer for the length of time this has taken. 

  Customer Answer

  Date: 09/19/2024

   
  Complaint: 22292202
  
  I am rejecting this response because: After extensive communication with my warranty company ********************, on 9/18/2024 headquarters, spoke to ******, for a total of 54 minutes and reviewed the entire claim, they have placed in inactive status for the second time due to lack of response from Groove ************************ Their records indicate that last contact from ***** who is the Service tech was on 9/5/2024.  ****************** has failed to provide them a reason for engine failure which American indicates they have to have to make the dermination to approve engine replacement.  the only diagnostic provided is regarding the timing issue.  They have not been informed that additional work or photos will be provided next week.  It appears that t this is just another delay on the part of the dealer.  I feel the dealership is schamming me and the warranty company.  **************** is suggesting that maybe I should have the vehicle moved to a different repair shop that can provide a reason for engine failure.  **************** indicates their adjustors are also certified mechanical people and know their would be a reason for failure if it exists..  It is my opinion based on statements made to my son who has also been assisting me with getting this resolved, Service Technician ***** initially diagnoised as timing issue but said it would be easier to replace the engine.  I believe that is why they cannot find a engine problem because ther has been noting to show a engine problem.  I just need my vehicle to be fixed and I feel they have attempted to create a higher repair bill and cannot substantiate the claim.
  
  Sincerely,
  
  **** ******* *****

  

  Business Response

  Date: 09/26/2024

  As of 9/24/24 Our email to customer: 

  Ms. Anna ******* *****,

  
  I just wanted to reach out and follow up from our conversation from last week. I promised you that we would have the engine torn down even further as per your extended warranties request. We have now done that and have pulled the heads off of the engine and have now been able to prove even more that this truck needs/deserves a long block replacement at this time. We have found scoring on the camshafts and the cam caps. We have taken all necessary pictures and are currently submitting all of this to your extended warranty. I am not sure what their next step will be. We can give you another update once we get that/those answers from your extended warranty. At this time, all mechanical work is going to be paused until we get some direction from your extended warranty. It will probably take us until the end of the day today to get everything submitted to the warranty company. If you have any questions regarding this please let us know.
  

  As of 9/26/24

  This morning we called and submitted more info to the extended warranty company. We again recommended they pay for a long block replacement. Upon our further tear down as of Tuesday 9/24/24 we are recommending the heads be replaced along with the short block-which again would require an entire long block replacement because the heads can not be re-used to the scoring in/on the heads. The warranty company then asked us to give them the causal failure still even with all the evidence of the truck needing a full engine replacement. We then further inspected the heads today and have deemed this engine needing replaced and the CAUSAL FAILURE being it has stretched timing chains. We have called the extended warranty company again within the last 10 minutes advising them of our conclusion. They have once again asked for the estimate to have a long block installed into this truck. That has been submitted again. Groove **** is now awaiting the extended warranty's decision once again. 

• Initial Complaint

  Date:07/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought brand new F150, from showroom floor, in August 2023. On drive home, discovered driver and passenger front windows make a very loud rattling/vibrating sounds at freeway speeds. Notified salesman (*************************************) immediately. ********* said he would discuss with service manager (*************************). Brought truck back to *********. After having truck, mechanic could not duplicate sound. Sound continued. After numerous conversations with *********, I was told ***** would contact me to setup repair. ***** informed me gaskets were on back order, would take a number of weeks to arrive, and he would contact me when delivered to repair. Never received call to schedule. Contacted ********* to inquire. ***** called me again and said a service writer would contact me to schedule repair as they now have plenty of gaskets to perform repair. Have not received follow-up call to schedule service. Reached out to ********* to ask for assistance. Have not received response. Very nearly a year and my $90k, brand new, showroom truck still has loud, embarrassing rattling/vibrating sound right off show room floor.

  

  Business Response

  Date: 07/19/2024

  Groove **** has been in contact with ****************. Mr. ********************* bring in his F150 in to get repaired on Tuesday 7/23 at 9:00am. 

• Initial Complaint

  Date:07/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Groove **** purchased my vehicle and sold me an Expedition in August 2023.I then couldnt even pick up the vehicle for two weeks after purchasing because they told me they were waiting on part to fix a recall.In December ********************************************* the mail to register my vehicle so I called the dealership and was told they would not give me another temp tag and to wait for the title card in the mail.In January ******************************************************************************************************** the previous owners name.I went to the dealership and they gave me paperwork. I went back to the *** and the *** told me they could not accept it without a title.I then went to the dealership again in person and was told they had the title to the vehicle coming.The person I spoke with at the dealership gave me multiple stories about where the title was and when they were going to receive it.Then in February 2024 they still could not produce a title. I was still driving with my expired temp tag.I went back to the dealership and asked to see the title. They still did not have it.I asked to speak with the general manager and they told me I could not.I finally got a hold of the person above the general manager and Groove **** finally agreed to take back the **** Expedition since I could not title it.They reversed the whole deal.They had me look at vehicles on the lot to purchase.I found one comparable.I told them the max ******* I could have. They were refunding me all the money I had paid for the Expedition but could not refund it at the time of purchase of the vehicle I picked.The finance manager said I could immediately refinance once they had refunded the money I spent on the expedition toward the new vehicle.I couldnt wait and be without a vehicle.I have two small children and work full time.It is now July 2024 and not one finance company will refinance my vehicle.So now Im stuck with a vehicle that the ******* is extremely high.

  

  Business Response

  Date: 07/11/2024

  Please note that the nature of the complaint is cited as Repair Issues. The complaint contained herein cites nothing specific to the repair of the vehicle in question.
  The circumstances surrounding the initial vehicle purchase were mitigated. The customer was informed that the dealership was not able to obtain a valid title and so the purchase of the original vehicle was reversed, and the customers applicable purchase amount was refunded. The customer was informed that the refund could not be processed the same day as requested and chose to proceed with the sale of a different vehicle. As an automotive dealer and not a financial lender, Groove **** cannot guarantee any customers ability to qualify for financing and cannot make assertions as to whether or not any particular lender will qualify a customer for refinancing options for their respective loans. These decisions are made at the discretion of the lender based on a variety of factors over which any dealership has no control. The agreement between the customer and their respective lender regarding the current financial obligation and loan terms can only be negotiated between the customer and their lender. ********************** **** cannot offer any remedy at this time. 

  Customer Answer

  Date: 07/23/2024

  I am filing this answer as I do not feel that the issue has been resolved. Here are the reasons that I feel that way.
  1. Groove **** sold me a stolen car and was not able to supply me with a title. I had **** Explorer in their shop, with a supposedly blown engine.  As I was later told if I could drive it in there it could have been fixed. I was using that as my trade in. I owed $23,917.00 on this vehicle and they offered me $17,547.00 for the **** Explorer. I also had $9,000.00 in cash to put down on the new car. I explained to the salesman that I didnt want another **** due to my last three had engine problems.  The salesman insisted that I look at what they had on the lot and he would give me a good buy to stick with ****.  I saw the **** Expedition, that they supposedly just got in, and I really liked it.   So, I purchased it.  
  2. It took them six months and we made 5 trips to ********** and two to the ************************* both my mother and I taking off work to go to Groove to try to get a title.  Every time we went there, we spoke to someone different and every time we were give a different story on why they could not supply a title for the Expedition. Along with a couple oof times they said I could go get the title from the ************************* one time they even gave me a fake title to try to get the plates.  Of course, **************************** keep that title. My mother contacted the ** of Groove **** an he met us at the dealership to Reverser the Transaction.  He instructed the sales people to get us into a car that I could afford.  He assured us that they would take care of us. When they were reversing the transaction, I requested my Explorer back with the intent to fix it.  Of course they didnt have it. After it was all said on done, I would have only had $4,630.00 to pout down on a car elsewhere.
  3. I found a car that I liked and they reassured me that they could get me financed with a payment within my budget. When I showed up to get the car, they did not.  I asked to renegotiate the price, but they said it was already discounted.  It was not they sold me the car for the sticker price that was on it, but they were advertising the card for $4,000.00 less. I am a mother with two children and I work full time.  I could no longer go without a car. The finance manager told me when I got my payments made to ******************* I could refinance the car and lower my payments. When I contacted *****, they told me no.  I had already financed too many car recently so I would Not be eligible for a refinance. The loan officer told me that Groove should have never told me that as they knew better.  The dealership can always get financing, but it isnt heard of to refinance after purchase.
  So no Groove Fard has not resolved the issue.  They sold a stolen car and lied to me and my mother for six months, and never gave us any concession for all of the time we spent in trying to obtain a title. 
   
  I feel that they need to be accountable for their actions. There are Laws protecting the consumer from dealers such as this one.  I opted to file a complaint with the BBB as I thought it would get resolved quicker rather than filing a complaint with the State of Colorado for violations of the Dealership laws and waiting two years.
  

  
  

• Initial Complaint

  Date:07/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my **** ecosport in for transmission issues still under warranty. I made an appointment for May 13 2024. I was told that the diagnostic test would take about 3 days . I was then told my vehicle needed a transmission rebuild and it would take another week, after a week I checked in with ***** who then told me they had a lot of cars ahead of mine and he didn't know when it would be ready. I called to speak to a manager , I left a message . Last week I was told it should be ready by Monday, and now im told it is still not ready. This location should be shut down. They tell you lies and don't deliver on their promise.

  

  Business Response

  Date: 07/06/2024

  Service Manager has been in contact with the customer and explained the process. They apologized for the confusion. The repair was completed, and customer picked up their vehicle on 7/3/2024. This has been resolved. Thank you. 

• Initial Complaint

  Date:06/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought 2020 **** escape from groove **** on February 24th, 2024. After signing paperwork, we realized that the agreed upon price of ****** was raised to ******. We brought the car back and spoke with the finance department, we were told that it was due to the warranties on the vehicle as to why the price was raised, we asked them to accommodate us on the price and bring it down because we were unaware that the warranties werent included in the price of ******. To which they took away part of the warranty. 30 minutes after we had left the dealership the engine light turned on so I mentioned it to our sales person and he told us to bring it in to have it looked at but it turned off. 2-3 weeks later I turned on the car and the the engine was going as if someone had slammed on the gas peddle I turned off the car immediately and turned it back on and the engine light was on (this situation had happened 8-9 times in the span of 3 months) i brought it up to **** 2 times about the engine light but they said they couldnt find anything wrong with it or the light had turned off so they couldnt do anything. I personally brought it to ********* and they told me it was on due to the hybrid battery needing to be replaced which I told **** and brought them the diagnosis from *********. Later on in April I believe I found out that there were two recalls on the vehicle one before being sold and one after being sold to me. When I called to speak to someone about it I was told the previous owner had sold the vehicle to **** because she was having electrical issues with the hybrid battery. now coming to the end of June the backup camera was shorting out and would glitch or just go black on the screen. The locks on the car would no longer work and you had to manually go inside the car to unlock any door other than the driver door. PLUS MORE INFO IN PICTURES ******

  

  Business Response

  Date: 07/06/2024

  Groove **** has been in communication with ***********************. This complaint has been resolved. She traded in the 2020 **** Escape on 6/27/24, a day before this complaint was filed. We offered a complimentary 3-year 36,000-mile prepaid maintenance plan to help her protect the Audi A6 that she purchased on 6/27/24. Thank you.  

• Initial Complaint

  Date:02/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my first ever car. I choose a Bronco 2024, brand new. While negotiating fianncing options and before. I brought up that i wanted GAP coverage multiple times and added how i wanted this for my new car. Was told okay and we agreed on a price. Finally after getting my paperwork signed, it was tome to head to finace and put my $2000 down payment. I was super trusting and was getting told what i was signing. A document i signed saying i denied gap coverage and a bunch of other services was signed. On that same document showing what I denied I a serivce I accepted was maintenance coverage. I remember being asked about maintenance and being told it was $3 a month so of course i said yes. All these other services i supposedly denied were never asked. Even though i asked multiple times about GAP coverage, i got pretty much scammed into signing it like i never wanted it at all. I submitted a document with this report showing what they say i denied and i not knowing signed. The other documents were the different offers i was negotiating about and had dent coverage removed, glass and other ones.

  

  Business Response

  Date: 03/12/2024

  Groove **** has been in contact with **************** and has reached and agreed to a resolution regarding his concerns. Thank you. 

• Initial Complaint

  Date:02/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They have had my vehicle multiple times, they take your vehicle for what youre told will be a quick fix, and have it for over 3 weeks, they dont offer a rental vehicle. I was told parts were in, then told they should start working on it Friday, then Monday now, this is 3 weeks after it was dropped off for warranty work. The customer service is terrible, when asking for updates on where the vehicle is at, they ignore your messages until you contact the Gm who simply says sorry. I have heard similar issues from multiple other people. Theyve cost me over $30,000 in jobs I could be doing, not to mention theyve driven my truck over 15 miles for what? You dont need to drive that far to hear the noise the front hub is making on the vehicle.

  

  Business Response

  Date: 02/15/2024

  Groove **** contacted Mr. ***** on the morning of 02/15. All repairs on the **250 are completed and it was picked up this past Tuesday 2/13. On the follow up call, we offered a complimentary oil change and detail with pick-up and delivery. This offer stands for date of his convenience. He will notify us of which date works best for him in the near future. 

  Customer Answer

  Date: 02/26/2024

   
  Complaint: 21275138
  
  I am rejecting this response because: The door/ambient lighting still does not work and I text ************************* letting him know that and have heard nothing back.
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 03/06/2024

  The Service Director spoke with Mr. ***** about his concern regarding the ambient lighting. Mr. ***** is currently out of town with business. When he gets back in town, he is going to reach out to the Service Director direct to resolve this issue.