Business ProfileforGroove Mazda

We were searching for a second car that was affordable and reliable. Upon finding Groove Mazda through *********** Auto Finance, we embarked on what turned out to be the worst dealership experience of our lives. ******************* was our sales agent, and while he wasn't the worst, his comparison of the vehicle sale to buying a car through ******** Marketplace should have been a red flag. After a satisfactory test drive, we purchased a 2014 Mini ****** ********** and thought it was a great little car. We were aware that the vehicle was sold "as is," but we did not expect that Groove Mazda had not conducted any inspection of the vehicle. Two days after bringing the car home, we began hearing loud noises from the clutch.We immediately called the dealership and were advised to bring the car in for a check-up. Unfortunately, the car died en route to the dealership and had to be towed to the service area. Upon our arrival, we overheard unprofessional staff members mocking the poor condition of the car they had sold us. We requested to speak with management to seek assistance and were told the service manager was in a meeting and would call us back in two hours. No call came until 4:55 pm, despite dropping the car off at 9:03 am. Our service agent, ****, displayed a shocking lack of professionalism by not answering calls or returning messages until late in the day. When he finally called, he detailed the car's issues and quoted a repair bill of $1,095.00 plus tax for a vehicle we had purchased only three days earlier. He informed us that the parts and service would take 4.5 days. Additionally, he mentioned that the service manager had decided Groove Mazda would not cover any costs since the car had no warranty.We received no updates on the progress until we called back on Thursday, June 13, 2024. **** informed us that the initial service was just the beginning and that the full clutch or transmission needed replacement, promising another quote.