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Business Profile

Online Retailer

Judy Anderson & Associates/Maximize Your Life

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/31/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    **** Anderson owns and hosts Jazz Up Your Life that has speakers on the show who offer special offers that you can purchase. **** hosted ***** and ******* on her show and they were sharing information about hydrogen generators. ***** and ******* are in ****** and that's where the generators are made. I purchased a medium generator on July 3, 2022 for $932. I decided to return the generator because **** and ******* were unable to help me find the right adapter for the generator. You needed an adapter to convert their 220 ***** to our 110 ***** for the generator to work. I emailed ******* letting her know that I would be returning the generator and she gave authorization for me to do so. I sent the generator to ****** from my local post office and I was charged $100 for shipping. The generator arrived in ****** and sat in customs from August ****. On August 17, ******* sent me an email stating they had received the generator and that she had emailed **** letting her know that she could refund me. On August 18, **** called me and said she was having difficulty with whoever issued credits for her. She stated that if I would pay her an additional $140 through PayPal that she would be able to refund me the full amount of $932. While we spoke on the phone, she sent me a PayPal invoice that I paid. She also stated that she had already authorized for me to be refunded the $932. It will be a week tomorrow (August 25) that **** and I spoke and I still have not received credit on my **************** for the $932. I am attaching a document that shows the email from ******* stating they had received the generator and the invoice where I was charged for the generator. **** stated that she will be out $100; however, I will lose almost $250.

Judy Anderson & Associates/Maximize Your Life is NOT a BBB Accredited Business.

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