Business ProfileforCalifornia Casualty

This company uses really bad and deceitful tactics when they issue a renewal. They blindly increase your annual mileage so that they can increase rates. They state they use a proprietary method of calculating the mileage. Well, for 2 years they have double my mileage with out any reasonable proof. There is nothing showing the mileage increase and for retired seniors, it is unlikely that in most cases that would ever happen. They are preying on seniors to increase the rates. My husband does all our maintenance so we have no invoice from a repair person showing mileage. Each year I have to drive both vehicles to a service center and ask for a quote on a service that will never be done, in order to satisfy their requirements. They make no allowances for customers who do their own work. They do not allow a photo of your odometer like most companies. Their method of blindly increasing mileage and then making it difficult to correct should not be allowed as it is a deceitful practice. They also use firefighters, of which my husband once was, as a tool to get more business while the do not really value them as customers.

California Casualty has been in business for more than 100 years and is committed to providing excellent customer service and acting with integrity. We would like to start by thanking this customer for their time insuring with ********************.******************** uses an Automated Verified Mileage Program that has been filed with, and approved by, the California ********** of ********** Vehicle mileage is not blindly changed but is verified through a third-party vendor. The program is utilized on all auto policies and does not target seniors. Additionally, the policy renewal packet sent to customers contains information about the **********************, including the process to change the mileage assigned to the vehicles. This customer reached out to **************** regarding the mileage assigned to their vehicles and was sent a reply advising them to supply the necessary documentation in order to change the mileage. The Company is unable to provide personal information on a public forum, however if the consumer would like to further discuss the Automated Verified Mileage process, we would encourage them to contact the **************** ********** at ************************** thanks you for the opportunity to address this concern.