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Business Profile

Auto Repairs

Jake's Auto & Truck LLC

This business is NOT BBB Accredited.

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Complaint Details

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  • Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    Subject: Complaint Regarding Unsatisfactory ****************** To Whom It May ********* am writing to express my dissatisfaction with the service provided by Jakes Auto and Trucks regarding the repair of my car, which necessitates your attention.On April 29, 2024, I brought my car to Jakes Auto and Trucks to address a check engine light issue. Despite being assured of a timely repair, the process extended beyond the initially estimated timeframe, forcing me to extend my rental car arrangement.During the service, the mechanic informed me of a potential need for new spark plugs but suggested they could wait. However, upon attempting to remove them, it became apparent that the task was more challenging than anticipated. Subsequently, upon receiving my car back and driving it home, I noticed abnormal driving behavior.Upon returning to the shop, the mechanic diagnosed a misfiring cylinder, attributing it to their attempts to remove the spark plugs. It is evident that the issues with my car emerged only after their intervention.I am deeply disappointed by the lack of professionalism and competence displayed by Jakes Auto and Trucks. Not only did their actions lead to additional mechanical problems with my vehicle, but the inconvenience and expenses incurred are unacceptable.I expect Jakes Auto and Trucks to take full responsibility for the damages caused and provide appropriate compensation for the repairs required to rectify the situation. Additionally, I urge you to investigate this matter thoroughly to prevent similar incidents from occurring to other customers.Thank you for your attention to this matter.

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