Complaints

This profile includes complaints for Credit Service Company, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Credit Service Company, Inc.

  2150 Lelaray St Colorado Springs, CO 80909-2808

  
• 

  Credit Service Company, Inc.

  PO Box 1120 Colorado Springs, CO 80901-1120

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/19/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im not liable for this debt with ***********, I do not have a contract with Credit Service Company **** They did not provide me with the original contract as I requested.

  

  Business Response

  Date: 11/21/2024

  RE: Complaint #********Granillo, *****
  
  This communication is from Credit Service Company, Inc. (CSC), a debt collector, and is in response to a complaint we received from the Better Business Bureau (BBB) on November 20, 2024. We take all complaints seriously and evaluate each one on a case-by-case basis. Please see the attached detailed response regarding this complaint.
  
  If CSC can be of any further help, we ask ***** to give us a call at ************* and ask to speak with a collections supervisor. We are available Monday-Friday 8:00am to 7:00pm MT. 

  Customer Answer

  Date: 12/04/2024

   
  Complaint: 22579706
  
  I am rejecting this response because: 

  
  I am writing to formally dispute the debt referenced above, which your agency has recently purchased. I assert that I am not responsible for this debt, as I did not sign any original contract agreeing to it. Therefore, I am not liable for this debt.
  
  In accordance with the Fair Debt Collection Practices Act (FDCPA), I request that you provide me with verification of this debt, including a copy of the original contract bearing my signature. Until such verification is provided, I request that you cease all collection activities and refrain from reporting this debt to any credit reporting agencies.
  
  Please confirm receipt of this letter and provide the requested documentation within 30 days. Failure to do so will result in my considering this matter closed, and I will take further action to ensure my credit report is not adversely affected.
  
  Thank you for your prompt attention to this matter.
  
  Sincerely,
  
  ***** Granillo 

  
  

  

  Business Response

  Date: 12/06/2024

  This communication is from Credit Service Company, Inc. (CSC), a debt collector, and is in response to the rejection of our initial reply to complaint #*********

  We appreciate the opportunity to address the concerns outlined in the complaint. As stated in our initial response, we are a third-party collection agency working on behalf of the creditor to recover the outstanding balance. We do not own the debt, nor have we purchased it. Our role is limited to representing the creditor in collecting this debt.
  

  Ms. ******** has requested a contract as a requirement under the Fair Debt Collection Practices Act (FDCPA). However,there is no legal requirement under the ***** for our agency or the creditor to produce a contract between the parties. To fulfill our obligations under the ****** we provided an itemization of charges and an Explanation of Benefits (EOB)from *********************** company, which demonstrates that the balance is valid and owed.
  

  Our records indicate that we have requested ******** billing information from Ms. ******** over several phone conversations, both prior to this complaint and in response to earlier concerns. Unfortunately, Ms. ******** has not provided this information. Based on the information provided directly from the creditor, the claim was properly submitted to *********************** carrier. The remaining balance remains the responsibility of Ms. ********* Without ******** billing information, we cannot proceed with further insurance billing.
  
  Based on the information available to us, we believe the account is accurate. Ms. ********* demand for the account to be removed from her credit will not be granted. We remain open to assisting Ms. ******** in resolving this matter. Should she provide additional information, we would be happy to review it with the creditor.
  

  If CSC can be of any further help, we ask *********** to give us a call at ************* and ask to speak with a collections supervisor. 

  
  

• Initial Complaint

  Date:09/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been called multiple times by ************ by a ***************************. When you answer they ask you for your name and birthday address and wont tell you why they are calling. I have checked my credit report and dont owe any bills. They give you zero information. I am not sure if this is a scam? If it were to be a medical bill for collections they need to send it to my mailing address as anywhere I have gone has my mailing address. To my knowledge I pay all my medical bills and have none outstanding. I need to know if I actually have a bill that needs to be paid or if this is a scam. If this is legit I would like the medical office to send me a bill in the mail asap. If this is a scam please address this business so they stop!!

  

  Business Response

  Date: 09/12/2024

  RE: Complaint #******** ********************************
  
  This communication is from Credit Service Company, Inc. (CSC), a debt collector, and is in response to a complaint we received from the Better Business Bureau (BBB) on September 12, 2024. We take all complaints seriously and evaluate each one on a case-by-case basis. This response to the BBB is being provided on September 12, 2024.
  
  CSC does show a record of placing telephone calls out to the phone number ********************** provided the BBB in her complaint. CSC may have called ************************ phone number in error. CSC was attempting to contact an individual with a substantially similar name that lives in the zip code of *****. This does not match the zip code ************************ provided to the BBB within her complaint. Therefore, we believe the phone number we called was given to us in error. We have flagged this phone number as bad and will not attempt to call it again.
  
  We appreciate the concerns ********************** has about the calls placed to her. Due to the nature of our business, we must confirm we are speaking to the correct person before disclosing the nature of our calls. This does include asking the caller to provide their date of birth or address to confirm we are speaking to the correct person. We certainly wouldnt have wanted to give out account details to the wrong person. However, we can understand how ********************** would not want to confirm this information since she did not know who CSC was.   
  
  If CSC can be of any further help, we ask ********************** to give us a call at ************* and ask to speak with a collections supervisor. We are available Monday-Friday 8:00 am to 7:00 pm MT.
  

• Initial Complaint

  Date:06/26/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a letter from Credit Service Company, *** in response to collecting a debt from Envision Imaging of Desoto. I have not received any other documentation of invoice from money owed to this establishment not did Credit Service Company, Inc. provide any additional information with details. I made 2 payments to Envision Imaging of Desoto so I am confused as to why I received an invoice for additional funds that have now been sent to a credit collection company. I want this removed off my credit as I am unaware of any additional funds being owed to Envision Imaging of Desoto.

  

  Business Response

  Date: 06/28/2024

  RE: Complaint #******** ************************
  
  This communication is from Credit Service Company, Inc. (CSC), a debt collector, and is in response to a complaint we received from the Better Business Bureau (BBB) on June 27,2024. We take all complaints seriously and evaluate each one on a case-by-case basis. This response to the BBB is being provided on June 28, 2024.
  

  Please see the attached detailed response regarding this complaint. If CSC can be of any further help, we ask Ms. **** to give us a call at *************.Any of our representatives will be able to assist Ms. ****. We are available Monday-Friday 8:00am to 7:00pm MT. 

• Initial Complaint

  Date:05/24/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  COLORADO SPRINGS RADIOLOGISTS AGREED, IN WRITING, TO ACCEPT AND CHARGE ONLY THE AMOUNT THAT ******** ALLOWED. NOW I HAVE A LETTER FROM THIS COMPANY 'CREDIT SERVICE COMPANY, INC. *********************************************** ***** ************ FOR THREE BILLINGS REF# ******* $8.89 REF# ******* $53.61 REF# ******* $88.17 THEY HAVE GIVEN A WEBSITE TO DISPUTE AND A DEADLINE OF 6/14/2024 ************************************************************ THIS WEBSITE DOES NOT OFFER ANY REMEDY FOR DISPUTES OF ANY KIND.

  

  Business Response

  Date: 05/28/2024

  RE: Complaint #******** **************************
  
  This communication is from Credit Service Company, Inc. (CSC), a debt collector, and is in response to a complaint we received from the Better Business Bureau (BBB) on May 24,2024. We take all complaints seriously and evaluate each one on a case-by-case basis. This response to the BBB is being provided on May 28, 2024.
  

  Please see the attached detailed response regarding this complaint. This detailed response will be mailed to ************************* directly as well.
  
  If CSC can be of any further help, we ask **************** to give us a call at ************* and ask to speak with a collections supervisor. We are available Monday-Friday 8:00am to 7:00pm MT. 

  Customer Answer

  Date: 05/29/2024

   
  Complaint: 21756314
  
  I am rejecting this response because:  they overcharged ******** like most medical companies do hoping to get double and they're not going to get it from me. 
  

  Claim Payment Breakdown
  Amount Charged
  Amount Charged$505.00
  Processed - 01/10/2024
  Medicare Approved Amount
  Medicare Approved Amount$141.78
  Processed - 01/10/2024

  Claim Payment Breakdown
  Amount Charged
  Amount Charged$26.25
  Processed - 01/10/2024
  Medicare Approved Amount
  Medicare Approved Amount$8.89
  Processed - 01/10/2024

  the other charge was just like these two,  where they were charging THREE TIMES the amount that they agreed to pay when they accepted and signed the agreement that they would NOT charge more than ******** would approve.

   

  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 05/31/2024

  RE: Complaint #******** **************************
  
  This communication is from Credit Service Company, Inc. (CSC), a debt collector, and is in response to the rejection of our initial reply to this complaint. We received notification of this rejection from the Better Business Bureau (BBB) on May 30, 2024. We continue to take this complaint seriously and have conducted an additional investigation of these accounts.
  Our client, Colorado Springs Radiologists, has reviewed the accounts. They continue to state that the charges are correct. Based on the information that is currently available to us, we do believe that the account balances are correct. Again, we ask that *************** provide CSC with the written agreement he has referenced in his complaint. Our client does not show a record of having such an agreement with ****************. Upon receiving this documentation, we will conduct an additional investigation with our client.
  If CSC can be of any further help, we ask *************** to give us a call at ************* and ask to speak with a collections supervisor. We are available Monday-Friday 8:00am to 7:00pm MT.

  Customer Answer

  Date: 06/04/2024

   
  Complaint: 21756314
  
  I am rejecting this response because:

  Just one of the bills the *** approved by ******** Was $88.17  this company charged $334.00  They are not stating the truth.  these amounts came from my MONTHY ******** AND UNITED HEALTHCARE STATEMENTS.  THE OTHER TWO BILLINGS ARE THE SAME WAY,  OVERCHARGED AND NOT APPROVED.  you can review after you file in court.  it will be INCLUDED AS ONE OF MANY exhibits.  or, if you wish, you can obtain the statement (with ******** approved amounts from your client) they should have already provided you with these documents, so as not to waste your time and money.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:05/15/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 11, 2024, I sent a dispute letter to Credit Service Company regarding account number **********, requesting verification of a debt they claim I owe. Prior to noticing this account on my ********************** report, I had no knowledge of its existence. I have no recollection of any financial obligation to them and doubt their legal authority to collect from me.Under the Texas Finance Code, the debt collector is obligated to respond to my verification request within 30 days. However, there is no evidence of their compliance with this requirement. Therefore, I kindly request the removal of this disputed and unverified account from my ********************** report. Thank you for your time and attention to this matter.

  

  Business Response

  Date: 05/17/2024

  RE: Complaint #******** ****************************
  
  This communication is from Credit Service Company, Inc. (CSC), a debt collector, and is in response to a complaint we received from the Better Business Bureau (BBB) on May 15,2024. We take all complaints seriously and evaluate each one on a case-by-case basis. 
  

  Please see the attached detailed response regarding this complaint. This detailed response will be mailed to *************************** directly as well.
  
  If CSC can be of any further help, we ask *************************** to give us a call at ************* and ask to speak with a collections supervisor. We are available Monday-Friday 8:00am to 7:00pm MT. 

  Customer Answer

  Date: 05/18/2024

   
  Complaint: ********
  
  I am rejecting this response because:I am writing to formally address the response from Credit Service Company, Inc. (CSC) regarding my complaint (#********).
  Firstly, there is no evidence that CSC replied to my request for verification of the accounts. Despite their claims, I have not received any verification of the debt they are attempting to collect, nor proof of their legal standing to collect it in the first place. Even if CSC had responded within the specified timeframe, my primary concern lies with their debt collection practices, not the debt itself.
  CSC's communication fails to address my dispute letter's request for verification of the accounts they are reporting. It is crucial for CSC to provide proper verification and evidence of their authority to collect on these accounts.
  Furthermore, CSC has already violated my rights, and I have suffered damages due to their willful negligence. Their failure to provide the requested verification and their continued collection efforts have caused significant harm.
  I urge the BBB to consider these points and take appropriate action to ensure that CSC complies with all legal requirements and provides the necessary verification. Your assistance in this matter is greatly appreciated.
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 05/23/2024

  RE: Complaint #******** ****************************
  
  This communication is from Credit Service Company, Inc. (CSC), a debt collector, and is in response to the rejection of our initial reply to this complaint. We received notification of this rejection from the Better Business Bureau (BBB) on May 21, 2024.
  

  We disagree that CSC has not provided proper verification of the debt. Within our first response to the BBB, we included an itemization of the three accounts in our office. This itemization shows where our client wrote off the amounts to CSC. In addition,we provided an agreement that **************** signed with our client on the date of service.
  
  We mailed a copy of the itemized statement and signed the financial agreement to **************** on May 16,2024, to the address provided in Ms. ******* complaint to the BBB. We have not received mail return on this letter at this time. We are attaching this information to this response again.
  
  Due to non-payment,our client, Envision Imaging, placed the accounts in collections. CSC has not purchased the debt from Envision Imaging. We are working on their behalf to collect the debt.
  
  We do understand that paying a debt can be a difficult endeavor, so we encourage **************** to contact us. If CSC can be of any further help, we ask *************************** to give us a call at ************* and ask to speak with a collections supervisor. We are available Monday-Friday 8:00am to 7:00pm MT. 

  Customer Answer

  Date: 05/24/2024

   
  Complaint: 21715794
  
  I am rejecting the complaint 
  
  Thank you for your email regarding my complaint against Credit Service Company, Inc. I appreciate your assistance in reaching a fair and reasonable resolution.
  
  However, I must clarify that the debt collector has failed to respond to my request within the 30-day timeframe, as set forth under the Texas Finance Code. As a result, they have not complied with the legal requirement to provide verification of the debt.
  
  The debt itself is not the issue I am raising. It was never validated, and there is no evidence to support their claim. The debt collector is providing information on a debt when it is too little, too late. Therefore, I respectfully request the removal of the invalidated debt.
  
  I understand that the business has provided an itemization of the three accounts and a signed financial agreement. However, this does not constitute proper verification of the debt. The debt collector had a legal obligation to provide specific information and evidence to validate the debt, which they have failed to do within the required timeframe.
  
  I kindly request that you reject the business's response as it does not address my concerns regarding their failure to respond within the 30-day timeframe. I would like to proceed with pursuing the removal of the debt from my records.
  
  Thank you for your attention to this matter.
  
  Sincerely,
  ***************************
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:05/06/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was not informed of a collection and it was for an ambulance ride I have insurance for. This was not handled/researched correctly by buisness.

  

  Business Response

  Date: 05/07/2024

  RE: Complaint #********Nelson, *****
  
  This communication is from Credit Service Company, Inc. (CSC), a debt collector, and is in response to a complaint we received from the Better Business Bureau (BBB) on May 6,2024. We take all complaints seriously and evaluate each one on a case-by-case basis. 
  

  Please see the attached detailed response regarding Ms. ******* complaint. This detailed response will be mailed to her directly as well.
  
  If CSC can be of any further help, we ask **************** to give us a call at ************* and ask to speak with a collections supervisor. We are available Monday-Friday 8:00am to 7:00pm MT. 

• Initial Complaint

  Date:03/04/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Envision Imaging of ************. I do not have a contract with Credit Service Company, they did not provide me with the original contract as I requested.

  

  Business Response

  Date: 03/06/2024

  RE: Complaint #********Sutton, *******
  
  This communication is from Credit Service Company, Inc. (CSC), a debt collector, and is in response to a complaint we received from the Better Business Bureau (BBB) on March 4,2024. We take all complaints seriously and evaluate each one on a case-by-case basis. 
  Please see the attached detailed response regarding Ms. ******* complaint. This detailed response will be mailed to her directly as well.
  
  If CSC can be of any further help, we ask **************** to give us a call at ************* and ask to speak with a collections supervisor. We are available Monday-Friday 8:00am to 7:00pm MT. 

• Initial Complaint

  Date:02/06/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable this debt to ENVISION IMAGING S *********, I do not have a contract with Credit Service Company, Inc. They did not provide me with the original contract as I requested.

  

  Business Response

  Date: 02/07/2024

  RE: Complaint #******** ******************
  
  This communication is from Credit Service Company, Inc. (CSC), a debt collector, and is in response to a complaint we received from the Better Business Bureau (BBB) on February 6, ****. We take all complaints seriously and evaluate each one on a case-by-case basis. 
  Please see the attached detailed response regarding Mr. ***** complaint. This detailed response will be mailed to him directly as well.
  
  If CSC can be of any further help, we ask ************ to give us a call at ************* and ask to speak with a collections supervisor. We are available Monday-Friday 8:00am to 7:00pm MT. 

  Customer Answer

  Date: 02/07/2024

   
  Complaint: 21255888
  
  I am rejecting this response because:
  The signed financial agreement provided from CSC is for *************************, whereas my full name is *************************. I request the CSC to provide the accurate signed financial agreement with my information. 
  Sincerely,
  
  *************************

  

  Business Response

  Date: 02/09/2024

  RE: Complaint #******** ******************
  
  This communication is from Credit Service Company, Inc. (CSC), a debt collector, and is in response to the rejection of our initial reply to this complaint. We received notification of the rejection from the Better Business Bureau (BBB) on February 7, ****.
  Please see the attached detailed response regarding Mr. ***** complaint.
  
  If CSC can be of any further help, we encourage ************ to give us a call at ************* and ask to speak with a collections supervisor. We are available Monday-Friday 8:00am to 7:00pm MT.
  

  Customer Answer

  Date: 02/12/2024

   
  Complaint: 21255888
  
  I am rejecting this response because: incorrect information is provided, I am not liable to any debt and have no agreement with Credit Service Company, Inc. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:01/26/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I recieved a bill from this company stating that i owed thirty dollars as of 08/25/2023. I called the number on the bill which is recorded and finally got through to and individual. He started off not having any of my information then when i gave him their own refference number from the bill i received there was no record of it. There was also no record of the address for which the company had sent the bill to and said individual wanted me to provide him with this information. After letting him know that i conferred with my bank about this issue and it is listed as being PAID this individual got upset and hung up on me after i told him this bill was fraudulent. They have no record of ever even contacting me and wouldn't even tell me what his issue was. I would like to have this bill dismissed and never have this company contact me again and also investigated for such acts. Thank You *******************************

  

  Business Response

  Date: 01/29/2024

  RE: Complaint #******** ******************************
  
  This communication is from Credit Service Company, Inc. (CSC), a debt collector, and is in response to a complaint we received from the Better Business Bureau (BBB) on January 27, ****. We take all complaints seriously and evaluate each one on a case-by-case basis. 
  

  Please see the attached detailed response regarding ****************** complaint. This detailed response will be mailed to him directly as well.
  
  If CSC can be of any further help, we ask **************** to give us a call at ************* and ask to speak with a collections supervisor. We are available Monday-Friday 8:00am to 7:00pm MT. 

• Initial Complaint

  Date:12/17/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 2, 2022, Credit Service Company, which is a debt collector, received my dispute letter in which I requested verification of a debt associated with account number ***********. Before I discovered this account on my ********************** report, I had no prior knowledge of its existence. I cannot recall having any financial obligation to them, and I am skeptical about their legal authority to collect from me.Furthermore, under the ***** Finance Code, they were required to respond to my verification request within 30 days. There is no evidence that they complied with this requirement. Therefore, I respectfully request the removal of this disputed and unverified account from my ********************** report.

  

  Business Response

  Date: 12/18/2023

  RE: Complaint #******** ************************
  
  This communication is from Credit Service Company, Inc. (CSC), a debt collector, and is in response to a complaint we received from the Better Business Bureau (BBB) on December 17, 2023. We take all complaints seriously and evaluate each one on a case-by-case basis. 
  

  Please see the attached documentation regarding Ms. ******** complaint. This documentation includes a separate detailed response, including verification of the account.
  
  I am grateful for the opportunity to respond and am available for any questions or concerns you may have. If CSC can be of any further help, please feel free to give us a call at *************. We are available Monday-Friday 8:00am to 7:00pm MT.