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Business ProfileforEnt Credit Union
Additional business information
“On March 3, 2022, Ent Credit Union entered into an Assurance of Discontinuance with the Attorney General of Colorado. The Assurance settles allegations Ent Credit Union failed to refund all or a prorated amount of the unearned GAP premiums. Ent made payments in 2020 to affected customers before the Administrator had contacted the business. Terms of the Assurance, Ent Credit Union, agreed to repay unearned GAP premiums to Coloradans totaling over $5.16 million. The Assurance was for settlement purposes only and should not be considered as an admission of guilt or finding of violation of the law. For more details go to https://coag.gov/app/uploads/2022/03/2022.03.03-Ent-AOD-Fully-Executed-with-Ex-A.pdf .”
At-a-glance
Customer Complaints
47 complaints closed in last 3 years
24 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Business Details
This is a multi-location business.
- Headquarters
- 11550 Ent Pkwy, Colorado Springs, CO 80921-4274
- BBB File Opened:
- 5/7/1957
- Years in Business:
- 67
- Business Started:
- 5/7/1957
- Business Started Locally:
- 5/7/1957
- Accredited Since:
- 4/1/1985
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Number of Employees:
- 801
- Business Management
- Ms. Sara McKinney, General Counsel
- Mr. Brian Rowedder, Marketing Director
- Contact Information
Customer Contact
- Ms. Sara McKinney, General Counsel
- Ms. Carrie Butierres, Executive Admin Assistant
- Additional Contact Information
Phone Numbers
- (800) 525-9623Other Phone
- (800) 525-9623
Customer Complaints
47 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
07/09/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Customer Reviews
32 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Ji C
06/17/2024
Ent Credit Union Response
06/21/2024
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