Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/11/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  North Powers modern dentistry coded out services that were not completely rendered making it appear more urgent than necessary. The radiographs and the gum measurements pocketing depths were within normal limits around 4 mm to 5 mm with under 13 bleeding points. I was seeing as a patient and the servicesthat were billed were not rendered due to not using anesthetic, therefore indicates as well as seen on radiographs that there was not a lot of sub calculus patient had been infor a year and had normal gum, inflammation and bleeding points for that type of social record. Also, there was an antibacterial. For a year and had normal gum, inflammation and bleeding points for that type of social record. Also, there was an antibacterial that was eitherused or coded out, but in order for the antibacterial insert to work effectively. It has to go into deep pockets that warrant more than 6 mm and above 4to 5 mm pockets which the patient had does not constitute for antibacterial Placement and or the services that were coded. We have initiated a refund asking north powers on dentistry to refund a total of ****** forservices rendered on March 11, 2025, we anticipate they will oblige. We have also contacted and made a complaint via insurance fraud for Northpowers from our insurance company. We also would like to report that their demeanor was pretty over exaggerated on the treatment they were trying to sell, and patient felt urgencywhen there was none in fact.

  Business Response

  Date: 03/13/2025

  We are sorry to hear that ******* has not been satisfied with his care.  We have been in communication with him and gladly agreed to his requested refund for customer service reasons prior to receiving notice a BBB complaint had been filed.   The refund has been processed and is in route.  ******* will have it in his possession very soon.   We have reviewed ********* diagnosis and treatment and the current treatment guidelines from the *************************** and the ********************************** and found all treatment to be consistent with their recommendations.   The doctor would greatly appreciate the opportunity to discuss the treatment with ******* or his wife if they are willing to talk about it.  The doctor has attempted to contact them but thus far they have not called him back.   We hope they do.   We know they will feel much better after seeing his sincerity and good intentions.
  

  Customer Answer

  Date: 03/14/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  However, still do not agree with the urgency that was displayed in needing urgent care and same day treatment. ******* was not numb and we are unhappy with the way he felt pressured in completing this same day tx. We will seek a new dentist and keep our complaint open with our insurance company due to the extreme situation of the diagnosis and same day treatment rendered on a health individual. We do not wish to have any further contact or communication with this practice. I hope they will evaluate each patient closer and stop scaring people into same day treatment.   
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:06/18/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I changed insurance companies this year for the sole purpose of getting an additional procedure with this provider. When I went to schedule it, I was told that I now had "good insurance."The estimate of benefits stated that the procedure would cost me $1,086.80 out of pocket, which I deemed reasonable and happily paid.Unfortunately, somebody made a mistake with respect to my coverage on that estimate. I am now being billed an additional $993.60 that my estimate said would be covered by my insurance. I get that I was provided an estimate, and I would understand if we were looking at an adjustment of $50 or $100, which isn't such a big deal. However, if I had known about this huge discrepancy, I would not have opted to have the procedure when I did.

  Business Response

  Date: 06/21/2024

  Date of service 2/23/2024, patient was seen for treatment. With the procedure codes diagnosed from re-evaluation consultation completed 12/23/2023, patient scheduled 2/23/2024 to get completed with updating to new insurance from the prior year. We created an updated estimate with new insurance and went through with patient prior to starting treatment. The patient/responsible party signed the estimate attached to this complaint after reviewed which acknowledges disclosures (please review disclosures in attached estimate): Insurance denied $993.60 of $1947.20 expect from estimate, resulting in balance being moved to patient per insurance claim processed. We have also attached a copy of explanation of benefits from the insurance stating patient's responsibility for date of service is $2380.40. Patient has paid $1336.80, resulting in $1,043.60 difference but we only moved over the insurance expect not paid from estimate to pt in amount of $993.60 and wrote off the $50 insurance stating is also the patient's responsibility as a courtesy.

  Customer Answer

  Date: 06/24/2024

   
  Complaint: 21866713
  
  I am rejecting this response because I was still provided a wildly inaccurate estimate.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:04/14/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am beyond frustrated by my experience here. I had an inexperienced dentist put on porcelain veneers and they are extremely yellow. I made it clear to the dentist I wanted white teeth. When choosing my shade she recommended a shade a couple shades up from my own because it would look "natural." When I questioned her about this she said "if you do nothing to change your routine this is the best shade don't you think, do you drink coffee? You can continue to drink coffee this way." Also to note, I just had Invisalign on my teeth, which I think yellowed them because I didn't always take them off when drinking drinks. Here's my issues, why would she recommend a shade for my teeth and then try and have me match it after the fact. She gave me bleach tubes and I wasn't even done with them by the time the new teeth went on. Fast forward to today, these teeth are noticeably yellower than my actual teeth. Besides that there were other issues, my temporaries chipped, I told the assistant I wanted whiter teeth but she apparently didn't get the message again. I feel like she wasn't worried about getting my shade right or she would have had me get to the color I wanted, then put permanent teeth on. This are way off from my actual shade and I completely regret having them done here.Had I known this dentist had hardly any experience, I would have gone elsewhere, but I feel somewhat that this information was not told up front to me. I found out at the end when she asked her coworker to double and triple check her work. I sent the dentist office a message a couple weeks ago and still have no response. I would like to get these whitened to a pretty shade and not some super yellow teeth that the dentist rushed me through because she didn't care if I had to pay to get them redone. This was an awful experience here with staff that I feel was not concerned about what I wanted. Then I don't get any communication regarding their errors.

  Business Response

  Date: 04/19/2024

  Thank you for informing us of *****'s concerns.  We did not know about it until receiving this notification.  She mentioned in her comments that she had tried reaching us 3 weeks ago.  We called her and she informed us she had used an online messaging service she'd found which apparently didn't work.  She now knows she can reach us promptly at any time by phone or email.

  We have spent much time reading through all her treatment records, images, consent forms, etc.  The doctor who treated her has moved to *******.  We are very sad to hear she is now disappointed in the outcome.   It is a surprise to us since the exact color of veneers is chosen by the patient, not the doctor.  The doctor can provide input if the patient requests but it is always the patient's privilege and responsibility to choose the color.  We have confirmed that ***** not only chose that color but signed a color selection confirmation (attached).  She also evaluated and approved of the color with them in her mouth during the "try-in" appointment while the veneers were still uncemented and while it was still simple and free to send them back to the lab for re-shading. 

   She signed two different "approval of shade and shape and permission to cement" treatment forms before they were made permanent.   (both versions of the approval forms she signed are attached).   

  None the less, we wish to do all we can to help ***** to reach a satisfied point.  She is coming in next week to discuss options in person.  We will do all we can to help her reach a good spot.   We have several options we will offer her.  We will also help ***** get into direct contact with her doctor who did her case and who received all but a very small shared % of the profit derived from *****'s case.

  Customer Answer

  Date: 04/22/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************
  
  I understand this is not the liability of the dentist's office.  He offered a simple cosmetic remedy to blend the teeth and to give back his portion of the profit, but I declined.

• Initial Complaint

  Date:05/12/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was seen at this provider back in December for my annual cleaning. It turns out the dentist they had me see was deemed out of network by my insurance company. This was unbeknownst to me, if I knew I wouldve requested a different provider. Anyway, I was contacted by them for a bill that my insurance wouldnt cover, I told them, it is not my responsibility the ensure the dentist they provide for me to see is in network they have my insurance information and shouldve made sure that provider was in network. I spoke with a ******** about the situation and she was very rude and argumentative with me about this situation. I told her ******** has enacted a law against surprise billing and the fact that I have two different insurance companies. They should follow up with the insurance company. Im AD and was recently transferred to another state and yesterday I received a bill from a collection agency and here we are.

  Business Response

  Date: 05/16/2023

  Good Afternoon, 

  Patient was seen by out of network provider in which insurance paid benefits but paid subscriber or patient, versus the office. We reached out to patient to obtain payment for our office sent to him. We disclose with all of our patients when seeing out of network provider the process that payment for services rendered may be sent to them versus the office. In response to complaint, we wrote off insurance expect of what sent to patient (balance on account) and reached out to patient that taken care of within office and appreciated his feedback in regards to communication of how processing out of network payments process. 

  Please reach out if any additional information needed, 

  *********************, Operations Manager  

  ************

  North Powers Modern Dentistry 

  Customer Answer

  Date: 05/16/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  Thank you **** for agreeing to write this balance off. I wanted to clarify that Ive never received any form of payment from the insurance company. Maybe, it marked to be forwarded to my new address, but Ive yet to receive anything.

  Moreover, Id just like to state it was never stipulated that the provider was out of network. I wouldve chose someone who was in network. I can say, Im glad I didnt get the work done he was suggesting. I ended up get it down on the base I was assigned to there. Anyways thank you once again for taking care of this ********* 

  
  Sincerely,
  
  ***************************