Complaints

This profile includes complaints for Super Quality Cleaners LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Super Quality Cleaners LLC has 8 locations, listed below.

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  Super Quality Cleaners LLC

  2340 Montebello Square Dr #A Colorado Springs, CO 80918-6961

• 

  Super Quality Cleaners LLC

  12225 Voyager Pkwy Colorado Springs, CO 80921-3754

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  Super Quality Cleaners LLC

  1769 Lake Woodmoor Dr Monument, CO 80132-9074

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  Super Quality Cleaners LLC

  6884 Centennial Blvd Colorado Springs, CO 80919-5114

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  Super Quality Cleaners LLC

  3560 E Woodmen Rd STE 110 Colorado Springs, CO 80920-2106

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/02/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  15 Nov 2024. My cloths were damaged at Super Quality Cleaners in ******. The cleaners damaged considerably over $300.00 of clothing. I provided 3 pair of pants and 6 shirts. All three pants were damaged beyond repair. The owner specifically said the damage was due to wear and tear. It is impossible for all of my slacks to be damaged at one time and damaged at the same location on the slacks. The did not offer to reimburse my lost, basically the manager said it was not their fault.

• Initial Complaint

  Date:08/17/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a full time working mom who has used this business for years, without concern, for both alterations and dry cleaning. I picked up a larger order on my way home from work on Wednesday 7/31, before they closed at 6pm. This order had multiple suit sets, skirts, sport coats, and jackets. On Saturday morning, 8/3, I was doing laundry and putting my dry cleaning away and noticed that the left sleeve of my ***** New York jacket suit set had been damaged during dry cleaning. There was a burn **** on the sleeve, a rip at the bottom, and the material ripped off the button. I was extremely disappointed that this occurred during the cleaning process and wasnt brought to my attention by the business upon pickup. On the afternoon of Tuesday, 8/6, within one week of pickup, I stopped by with the jacket to explain what I had discovered over the weekend. I took the day off to complete back to school appointments and shopping with my two girls. My youngest daughter spilled her water on the right sleeve of the jacket right before entering. I explained to the female what had occurred and she immediately looked for every reason possible to justify why she could not help me. This is an employee I have had multiple positive interactions with in the past, but was recently out of the office as she was not present for multiple drop-offs or pickups within an approximate 10 day span, to include me dropping off and picking up the order with the concern. Examples of her reasoning: It had been a week since pickup (not true); I had obviously worn it (not true); the garment was old and in poor condition (not true); the water on the right sleeve must have correlation to the burn and rips on left sleeve (not true). I asked for a manager. She advised that she was a manager, and that they ask patrons to inspect garments at pickup. In my years of going there and picking up from her, and other employees, the supposed manager has never advised me of this policy until it was to her benefit.

  Business Response

  Date: 09/03/2024

  I am following up on the dispute issued by *************************** #******** regarding her two-piece suit. To try and resolve this issue, I have taken the following action:
  
  Called and left a message for *******. She did call me back; however, we missed each other.  She would like the cost of the cleaning paid for her suit that is $15 as indicated.  
  We have agreed to send a check for this amount to her residence within the next week. 
  Her voicemail message was very fair and explanatory. We appreciate the explanation provided.  
  Take you very much for bringing this problem to our attention.
  
  All the best, 

  Customer Answer

  Date: 09/03/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:02/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This establishment completetly ruined my wedding dress. Never informed me of any damages, They thought I wouldnt have noticed. The damages are CLEARLY and ABSOLUTELY noticeable. *** caught the owner (****) in multiple lies and takes no accountability for what happened to my very expensive wedding. I handed this establishment a dress that only had minor staining and in good condition and recieved the dress back in worst and unrecognizable condition. **** claims its "manufactures fault".I reached out to the bridal salon that I purchased that dress from and the designer of the dress and have conformation that this should NOT have happened and are mortified. **** claimed he knew the owner of the bridal shop I purchased the dress from and the bridal shop claims they have no Idea who he is and never worked with him. His website states he's experience with bridal dresses and high end dresses. All I want is my wedding dress to be replaced back to its orginal condition.

  Business Response

  Date: 02/27/2024

  Super Quality Cleaners has been a family owned and operated business in El Paso
  County since 2001. Delivering a quality product for both dry cleaning and laundry
  has always been one of our core business practices.
  This customer visited our Fountain location on 1/31/24, 6910 *********************, and presented a wedding dress for dry cleaning. The store manager
  specifically told her that we could not guarantee the beading and sequins on her
  dress. They appeared to have been glued to the fabric and might not remain
  intact during the dry-cleaning process. She was told that the dress would be
  cleaned following the manufacturers recommended guidelines, which was done
  (see attached). As is standard practice for wedding dresses, she was asked to sign
  a release by our store manager on 1/31/24 (see attachment). The customer did
  and it specifically states, In addition, we claim no responsibility for trimmings,
  buckles, beads, buttons, belts or sequins.
  The dress was cleaned according to the manufacturers guidelines pressed and
  completed for the customer. The customer picked up the dress on 2/12/24. On
  2/14/24 the customer came into the store when the owner happened to be there
  expressing her dissatisfaction with the wedding-dress cleaning. The owner
  ultimately refunded the full cost of the dry cleaning for the dress ($250) to her
  even though she had signed the waiver.
  Please note a couple of other areas of concern with this customer:
  1. This customer placed a total of nine Yelp reviews over a 48-hour period
  among our nine locations. We responded to seven of them within 24 hours
  that the situation was under investigation. All her reviews were gone the
  next day. We surmise that they were removed by Yelp as a business cannot
  remove them. The customer publicly claimed, however, in one review that
  we had taken them down.
  2. Nowhere in these reviews or her complaint with the BBB did she state that
  she herself had signed a release or the fact that we had refunded 100% of
  her dry-cleaning money even though she had signed the release.

  Customer Answer

  Date: 02/28/2024

  
  Complaint: ********
  
  I am rejecting this response because:

  I was never told my wedding dress could be ruined, at all. The lady who took it in just took it out of the bag and just let me know it would be ready by Monday didnt even take a second to look at the dress, just simply took it to the back. The fact that there was no communication that the dress was ruined in the first place is bad business. I have reached out to the owner (by email) as he promised me a statement of what he used to clean the dress. Never heard from him. *** called the establishment to get a copy of any signed waiver and the person who answered said they cant provide that to me. The bridal salon had been notified and also the wedding dress designer. There is no way the establishment followed protocol on the the dress. That specifically said dry clean only. Essence of Australia has specified that the glitter detailed shouldnt have come off and had never had this happen to one of their dresses 
  Sincerely,
  
  *************************

  Business Response

  Date: 03/05/2024

  We are in receipt of the customer's response. We stand behind our employees when asked what transpired with the customer, and the store manager said that the customer was notified both verbally and through the signed release. You can see a copy of the release as one of our original attachments; however, it's included here per your request. We use a professional-grade solvent for the dry cleaning that has worked well with other "high-end" wedding dresses and the manufacturer's cleaning suggestions. With your signed release and the $250 refund of the dry cleaning at our expense, we consider this case "closed" from our end.  Thank you.