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Business Profile

Educational Research

Luce Research LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Educational Research.

Complaints

Customer Complaints Summary

  • 11 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/25/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Calling my home six to eight times a day. They never leave a message and any of the few times I do pick up there is no one there. Stop calling me.

    Business Response

    Date: 03/26/2025

    Hello *********,

    Our apologies for the irritation.  I have added the phone number you provided to our DNC list so we will not call you again. 

    ***

  • Initial Complaint

    Date:09/11/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    11-Sep-2024 1830 Received a call, said, "Hello?" There was no response, then they hung up. I have tried to disassociate myself from these people 5 times and they keep calling.

    Business Response

    Date: 09/12/2024

    Hi JD,
    My apologies, it's not our intent to bother, and there should be an agent available as you answer your phone.  I will add your number *************) to our internal DNC list.

    ***

  • Initial Complaint

    Date:05/15/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    on do not call list texting me requesting me to take a survey...knew my name and number...they need to delete all my info and no further contact

    Business Response

    Date: 05/16/2024

    Hi ****,

    Just so you know we only conduct research. We do not engage in any type of sales and as such are not subject to the *** list.  None the less we maintain an internal *** list and all our employees are instructed to add anyone to our list when requested.  I have added the number you provided to our internal *** list. 

    ***

  • Initial Complaint

    Date:09/15/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    These people keep bombarding my home phone number with calls for months. When I try to call the number back to tell them to stop calling, I get a recording saying "This number is not in service".When I call the corporate number ************ to complain, I get a recording with NO OPTION to speak to a human being about anything regarding stopping their calling.STOP CALLING ME! The number you are hounding me at is ************. STOP IT!!!

    Business Response

    Date: 09/20/2023

    Hi *****,

    We maintain an internal DNC list and anytime a respondent asks not to be called our interviewers are instructed to add that number to that list.  I have instructed my QC team to research anytime we have contacted you to see if our employee failed to act as trained. I have added your number to our DNC list so we will not call that number in the future. My apologies for any inconvenience.

    ***

    Customer Answer

    Date: 09/20/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Rhianna / BBB - Can you please redact my home phone number from the Complaint Description if you plan to post it on your BBB Website.  I would like to ensure that anyone reading it as a resolved complaint cannot find my home telephone number in the details.  Thank you for your excellent help!

    *** at Luce Research, thank you for the explanation and adding my number to your company's internal DNC list.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:05/23/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My wife is disabled, and we're on the Do Not Call registry. Even though we've blocked their calls, they simply use another number to call **. She struggles to get to the phone and JUST as she gets there, they hang up. Please STOP CALLING!!!

    Business Response

    Date: 05/23/2023

    Our apologies for disturbing your wife, that is never our intent.  I have instructed our team to add the number you provided to our internal DNC list so we do not dial it again.

     

    Customer Answer

    Date: 05/24/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************

  • Initial Complaint

    Date:05/03/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This caller called Luce Research is constantly calling me at all hours of the day. Really upsetting. I want them off my calling list please!

    Business Response

    Date: 05/03/2023

    I have added the phone number provided to our internal DNC list. If we have been calling a different number please provide it and Ill add that one as well. Apologies for the inconvenience.

  • Initial Complaint

    Date:10/18/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a text message wanting me to do a survey, my number is on the do not call list, so by your company sending me unsolicited messages, you are in violation of that law.as per federal regulations, violation of the do not call list carries a $11,000 fine. you are directed to make payment of $11,000 for said violation via **** money order, as well, as to PERMANENTLY and IMMEDIATELY remove ALL my information from your records, and NEVER contact me again.

    Business Response

    Date: 10/24/2022

    We are a research company and never sell anything and nor ask for money and are therefore not subject to the *** list. However, we do not wish to annoy anyone and maintain an internal *** list. I have instructed my team to add your number to our *** list and will not contact you in the future. Please accept our apologies for any inconvenience. 

    Customer Answer

    Date: 10/24/2022

     
    Complaint: 18237602

    I am rejecting this response because:

     

    I never consented, nor do I want these messages, you are to indicate how you got my information. You are also to IMMEDIATELY DELETE ALL information.


    Sincerely,

    *************************

  • Initial Complaint

    Date:09/02/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Unsolicited calls, rude caller, harrassment

    Business Response

    Date: 09/02/2022

    Hi ****,

     

    Apologies for any inconvenience. I have placed your number on our internal DNC list.

     

    ***

  • Initial Complaint

    Date:07/25/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Today 7-24-2022 I went to their website several times to use their protocol to have my number removed from their list. Each attempt yields this response:"There was an error trying to send your message. Please try again later."I tried to contact them using the contact form on their website. As soon as I submit my request the following message appears instantaneously:"There was an error trying to send your message. Please try again later."The contact phone number listed on their website connected to an answering machine. I do not want this company to call me. How can I accomplish this?Thank you J *******

    Business Response

    Date: 07/25/2022

    I am investigating why the website didn't work as intended. Thus far we have not been able to replicate the issue, however I have personally made sure this number has been added to our internal DNC list.

    Customer Answer

    Date: 07/25/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************

  • Initial Complaint

    Date:06/23/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    LUCE Research somehow obtained my information, which I have absolutely no business with. They texted me many times. I have advised them to stop contacting but they continued to do so. I have subscribed the Federal Do-Not-Call list but they wanted me to go to their website and add my contact in their website, https://www.luceresearch.com. That is just too ridiculous! They are the want started the whole mess and yet asked me to take steps so that they won't call me. Please help!

    Business Response

    Date: 06/23/2022

    Hello, I have added this number to our internal DNC list. We apologize for any inconvenience.

Luce Research LLC is NOT a BBB Accredited Business.

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