Business ProfileforThe Glass Guru of Colorado Springs

The business and I are in disagreement. I hired them to install a glass panel to replace a shower door. I made it clear I wanted just a panel, no door, and confirmed that mutliple times via in person conversation, text, and phone call. They did not provide me with any drawings and seemed to understand what I was asking for. The quote outlined a glass shower panel, so I had no reason to suspect any issues. They installed a shower door, and left the installation without speaking to me, so I discovered the issue after they left. I have been trying to work with the company first to get a replacement, but they expected to me to cover their mistake financially, which is absurd. So I asked for a removal and refund, and they still want me to pay in full for the incorrect door they will be removing and the extra labor. They also damaged my tile floor at install and refuse to cover that. I am flabbergasted at this business and mistreatment as a customer. I just want a refund for the door, totaling $717, and for them to remove it at their own cost. I will cover the cost of repairing the tiles they destroyed during install and hire a different company to complete the project correctly. And then I want zero contact between myself and Glass Guru for the rest of eternity.