Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/08/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I employed Elite Granite Tops to install granite countertops in my new kitchen. I was rather impressed with their response as well as timeline for install. August 23rd they came out to estimate. August 26th we elected to proceed. Template was on August 30th, and Installation on September 5th.That's where it ended. When the guy showed up to install, They measured and cut behind the sink too short. My farmhouse sink now sits about an inch and a half back and water runs down the front of the cabinet. You can also clearly see where the sink meets the cabinet.I had designated a hole for a pop-up topper. The topper was meant to go through this hole and plug into an outlet located in the cabinet cavity. From the beginning, I communicated to the estimator, fabricator, and installers that I needed the topper plugged in during the island installation.Unfortunately, after they set and glued the slab in place, they realized they had forgotten to plug in the topper. Rather than finding a solution, they claimed it 'wasn't their job' because it involved electrical work, leaving me in a bind. Plugging in a pre-installed outlet hardly requires an electrician. By that notion anybody who plugs in a toaster is an electrician. This left me extremely disappointed as I needed someone to take off the island filter to gain access to the outlet So that I could finish what they didn't.I'm not finished. When they were bringing the granite slab into the house, they hit every single stair coming up the stairs noticeably damaging each stair. The stair nose for my brand new floors was busted at the top.I reached out. They apologized. Agreed to fix the stairnose by sending someone out and paying for it's replacement. After months now of back and forth...the damage to my home is still not fixed.

• Initial Complaint

  Date:06/28/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1. ************ didn't speak English 2. No consistent schedule during 6 week process - most days I had to call and see if anyone was going to show up.3. ******* didn't use template for kitchen remodel and thus kitchen sink and cabinets are not centered 4. This company also worked on bathroom - a 2nd sink was added and the ******* did not tie into the existing plumming correctly (illegally) and hence the sink didn't drain. He didn't put in venting for this sink. 5. The ******* didn't pull a permit with regional office and the ******* didn't show he 6. At end of project nail holes were still showing, drawers didn't work and shelfs were missing for cabinets and new bathroom sink left with problems ie: no draining. ---> after projects were done the owner Juliia never came to do a final inspection. I started calling her and advising of the above issues and she said she would come the next day and instead no one showed and I once again had to make a call and was told her husband would be coming out. He showed up an hour after the appoitment time and we showed him the issues and he said he would send someone out. A young man came out about 2 days later and he didn't have missing shelves or the tools or know how to fix the other issues. I tried to contace Juliia again and she didn't answer the phone, her receptionist kept telling me she was on a job site and she'd have to call back. I never received a call. I then called another ******* and had him come out to repair the bathroom sink issue (at my expense $214.90). The other above metioned isses are still not done even though this job was paid in full in August of 2021.