ComplaintsforElite Granite Tops
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Complaint Details
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Initial Complaint
06/28/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
1. ************ didn't speak English 2. No consistent schedule during 6 week process - most days I had to call and see if anyone was going to show up.3. ******* didn't use template for kitchen remodel and thus kitchen sink and cabinets are not centered 4. This company also worked on bathroom - a 2nd sink was added and the ******* did not tie into the existing plumming correctly (illegally) and hence the sink didn't drain. He didn't put in venting for this sink. 5. The ******* didn't pull a permit with regional office and the ******* didn't show he 6. At end of project nail holes were still showing, drawers didn't work and shelfs were missing for cabinets and new bathroom sink left with problems ie: no draining. ---> after projects were done the owner Juliia never came to do a final inspection. I started calling her and advising of the above issues and she said she would come the next day and instead no one showed and I once again had to make a call and was told her husband would be coming out. He showed up an hour after the appoitment time and we showed him the issues and he said he would send someone out. A young man came out about 2 days later and he didn't have missing shelves or the tools or know how to fix the other issues. I tried to contace Juliia again and she didn't answer the phone, her receptionist kept telling me she was on a job site and she'd have to call back. I never received a call. I then called another ******* and had him come out to repair the bathroom sink issue (at my expense $214.90). The other above metioned isses are still not done even though this job was paid in full in August of 2021.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.