Complaints
This profile includes complaints for Kaiser Permanente's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 1 complaint closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/01/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Kaiser Permanente has been sending me conflicting information and providing no help in regards to the payment of my monthly premium. Their billing service, which I register for on May 21st, shows that I have no payment due at this time. Yet, they've sent me letters informing me that I am months overdue on my premium payments. These letters, dated September 4th but not arriving until yesterday, contained equally conflicting information stating that I had a grace ****** lasting to the end of November, but saying that my health coverage would end September 30th. Thus giving me no time to act on the matter. I checked their payment system and confirmed I had a valid credit card set up with them. I am not responsible for their failure to run things properly.
Business Response
Date: 10/17/2024
We have received the member complaint. A case has been set up and assigned to a Case Manager for response. We will respond directly to the member. Thank you!
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