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Business Profile

Heating and Air Conditioning

Awesome Home Service
BBB accredited business seal
BBB Accredited BusinessA-Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/08/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired Awesome Home Service for a leaking pipe under my kitchen sink. I was not informed that the price was a flat rate fee rather than based on service. After the work was completed, I verified my email with the employee several times with anticipation that I would receive the invoice later that day. I did not receive the invoice. I ended up calling Awesome Home Service and found out that they sent my invoice to my ex-husband, even after confirming my email address. Once I received the invoice, I discovered it was flat rate billing - this information is not listed on their website. I have asked several times for a detailed billing so I could see exactly what I paid for. Awesome Home Service has refused to provide a detailed billing and said they didn't know how much the garbage disposal was.

    Business Response

    Date: 01/09/2025

    Hi *** ***, 
    Thank you for sharing your feedback. We apologize for any confusion regarding our billing practices and the communication you experienced during this process. Providing clear and transparent information is important to us.
    We use flat-rate pricing to provide consistent and upfront costs to our customers, regardless of how long a repair may take. While this information is explained during service calls, we understand the importance of making it more prominent. We are actively reviewing how we present this information, including on our website and other materials, to ensure it is as clear as possible moving forward.
    Our Plumbing Manager previously spoke with you to explain the flat-rate billing process and address your concerns. The invoice provided reflects the full cost of the service, including materials, labor, and associated overhead, as part of our flat-rate structure. We regret any frustration this has caused and will use your feedback to improve how we communicate these details.

Awesome Home Service is BBB Accredited.

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