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Business Profile

Heating and Air Conditioning

Comfort By Design

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/11/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This has been ongoing since August, 2021. I called to have a leak fixed from my bathroom upstairs that was leaking into my basement. They have come and gone several times. He helped out with a few things and everything seemed ok, 'fixed' the shower leak, but 2 weeks later it began to drip again. I have called the office 5 times, have waited for months, due to operations on employees family members, postponed appointments, and misunderstandings about appointments times, then he set the appointment himself, and never showed up, office had no information or appointment scheduled. They are 'so busy', and they always say, ***** will call you, and nothing happens. Its April, 2022. I paid already. They won't fix it right! Their employees punctured an oil painting, they stole copper pipes after being told to leave them alone, and put in a lemon garbage disposal. They refuse to contact me to straighten this out, when I asked for the name of the owner, they lied, and gave the name on the **** *********************, instead of ***********************, the true name of the owner according to the **************** Clerk of Courts. That was the last straw. You will NEVER get a straight answer from these people. Just don't.

    Business Response

    Date: 04/15/2022

    We apologize for the unfortunate situation, as a company we strive for amazing customer service and take pride in standing by our work. A meeting with the operations manager and master plumber has been scheduled with the homeowner to resolve any issues. We look forward to discussing the situation and ensuring we can help in this process. Thank you kindly!   

    Customer Answer

    Date: 04/16/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, .  The operations manager and I are meeting on April 27, and we will discuss the matter.

    Sincerely,

    *************************

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