Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We first raised concerns about the tile work in both bathrooms on December 9th and have followed up multiple times, including during phone calls on Monday and via email on January 5th. These issues were also addressed during our walkthroughs with construction on January 27th and February 3rd. While we understand that the thicker corners are due to the beveled tile, our concerns extend beyond that. Specifically, we have noted:- Inconsistencies in grout lines - Lack of proper grout and silicone application - Not being given the opportunity to select a grout color The tile was reinstalled two separate times and both times there were additional issues and additional damage done to the home (drywall damage, damage to the toilet seats, grout from tile installation still on floors). Picked out new tile on March 28th, but there has been zero communication about installation date. We closed on our home February 3rd and moved in March 22nd and have been unable to fully access two of our bathrooms.Additional communication was shared with the construction manager regarding the kitchen drawer and grading of the lot. There has been zero follow up regarding these two concerns. We are trying to start on landscaping and have a flooded yard, which was discussed during the building process with construction and during the final walk through.

  

  Business Response

  Date: 04/05/2025

  Unfortunately and as we explain to purchasers of our homes, no builder can build a perfect home, Due to the number of building products installed by humans, there can be items in the home that may require repairing. We are aware of the repair items in the ********* home and are working with them to complete these items. Replacement tile for the bathrooms are on order and re-grading of the lot will occur as soon as weather allows. In response to their concerns, our Construction Manager is overseeing the repairs with updates provided to Executive Management. 

• Initial Complaint

  Date:03/11/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We closed on our Classic Home in Flying Horse in January of ******************************** it until June 2023. The accent tile in our master bathroom is splitting and cracking. I had the warranty department come out and look at it and they said:1)Cosmetic defects aren't covered 2)It only has a 12 month warranty.For something as expensive as upgraded tile in a master bathroom, I would expect the craftmanship to be better than this. 18 months is all we get? That's terrible. Something like a bathroom should not have issues so quickly. If I knew this, I would not have upgraded our shower and I would like to warn anyone about upgrading when you only get 18 months of it looking ******* say I am disappointed in Classic is an understatement. I probably would not purchase from them again.

  

  Business Response

  Date: 03/17/2025

  The tiles installed in the shower are marble with natural veins. The cracking the Homeowner is observing are the natural veins. Our **************** Manager met with the Homeowner and fully explained that these cracks are cosmetic and not a product defect. Since it is not a product or installation defect, the tiles do not require repair or replacement under the Limited Warranty for the home. During the review of the tile, our **************** Manager did review other items in the home that are covered under the Limited Warranty and scheduled the repairs with the Homeowner. 

  Customer Answer

  Date: 03/17/2025

   
  Complaint: 23049938
  
  I am rejecting this response because it is not 'veining as Classic said.  It is cracked tile that you can feel when your run your hands over it.  It was an expensive upgrade...and they say it's just 'cosmetic'.  Isn't that what an upgrade is-cosmetic?  I wouldn't have paid for an upgrade if I knew I was only going to get 18 months before it cracked.  

   

  Whatever, I have to accept it, but I will never give Classic a good review and I will be very vocal about the fact that they charge for expensive upgrades and then do not stand by them.
  
  Sincerely,
  
  ******** ******

  Customer Answer

  Date: 03/24/2025

  [[BBB transcription via duplicate complaint, see attachments]]

   

  Problem:
  This is in response to a previous complaint I filed that was closed without any resolution. Our tile is cracked, it is not 'veins' as Classic said. It is cracked. I have pictures and I would like someone else from Classic to come and look at these tiles. We are also having an outside person coming to look and give us an outside opinion. I don't think it's fair or ethical that Classic charged so much for an upgrade and we only had it for 18 months and now it's cracked all over. I do have pictures.
  
  Desired Resolution:
  Contact by the business

  

  Business Response

  Date: 03/24/2025

  A member of our executive team will meet with Mrs. ****** to review her dissatisfaction with the tile she selected for her home. 

  Customer Answer

  Date: 03/27/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:08/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We closed on our home 12/2022. Its now August ****************************************** microwave from Classic or the missing crown molding in our kitchen the the cabinet company cannot get to match in color. Our house was a highly priced purchase and is insane that we have a hole in our kitchen where the microwave is supposed to be 8 months later! Now classic has made 3 attempts with the microwave and all 3 have been damaged by the time they make it to our house somehow. On top of that the cutout wasnt cut to the correct size for the microwave so they had to come out and recut it - AND ITS STILL THE WRONG SIZE!!! I dont know if legal action needs to be taken next as we have been patient and courteous with Classic, but still dealing with these issues 8 months after closing is not acceptable AND not within a reasonable timeframe for items to be taken care of that wasnt at closing. It may be a small matter in the scheme of things but there is only so much patience a buyer can have with a company that seems to not care or make this an urgent matter.

  

  Business Response

  Date: 08/16/2023

  Good Afternoon,

  Over the past 18 months, we like all Builders have experinced supply chain issues. While the issues are completly out of our control we completly understand the frustration and inconvenience this has caused to our Homeowners. We currently have ordered another section of crown molding and microwave. We will stay in touch with our Homeowners to provide updates on when the materials arrive. If this is not acceptable, we will reimburse the Homeoners the retail replacement cost of the backordered mcrowave. 

  Sincerely,

  Classic Homes

• Initial Complaint

  Date:07/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Without going into details about the incredibly terrible experience of building and purchasing with them (im saving that for an interview with the Gazette, ONCE this is all over). This is about how classic completely ruined our neighborhood just to make fast sales!I closed in December 2022 and even prior to my closing date I was already informed from one of the selling agents about the huge problem they already had with investors purchasing multiple houses with the intent to AIRBNB / VRBO the houses.It was disclosed to me that classic found out the purchasers intent even prioe to then closing, but continued with the closing and planned to enforce the covenants after. Well, now 10 months into our brand new community we have over 6 houses that are all doing some sort of short term rentals, even without ******** city code approval.We've had gun shootings, huge multiple house parties, abandoned vehicles halfway houses, all from these rentals. None of them have completed their landscaping which is making our sidewalks and streets covered in mud!Every time a homeowner complains they get the same excuse from classic / hammersmith.... "our attorneys are looking into it and plan to do everything within their power". *** personally spent 100s of hours finding the illegal listings, informing the short term tenets and asking them to complain to airbnb or vrbo accordingly. I've called CSPD at least 6 times, I've spent HOURS on the phone with ******** STR agency, *************************, airbnb, vrbo.Classic knowingly continued with the closings even knowing their intent and now the *** is dragging their feet.WE WANT THE NEIGHBORHOOD WE WERE PROMISED AND PAID FOR AND NO MORE EMPTY PROMISES AND EXCUSES!

  

  Business Response

  Date: 07/27/2023

  In response to Mr. ********* complaint, Classic did not sell homes in the Greenways at Sand ********************* to purchasers with the knowledhge that the homes would be used as short term rentals. When a purchaser purchases a Classic home, they are provided with the governing documents for the community. In the governing documents for Greenways at Sand Creek North it clearly stated that short term rentals, rentals for less than 90 days are not permitted. Unfortunatly Classic as well as the Greenways at Sand **************************** (***) were informed after the homes were purchased, that they are being utilized as short term rentals which are in vciolation of the governing documents for the community. The *** is currently involved in litigation with the Owners of these homes to stop the homes from being utilized as short term rentals. Other than reporting there is ongoing litigation, the *** due to privacy issues, cannot discuss the details of the litigation. While we understand ************************ frustration, we can assure him that the *** is taking every legal action available to stop the homes in the community from being utilized as short term rentals. 

  Customer Answer

  Date: 07/27/2023

   
  Complaint: 20370959
  
  I am rejecting this response because:
  

  What would you say if I said that I had PROOF in the form of recordings that classic was in fact, informed PRIOR to the closing date of the purchasers intentions? Yes, the purchaser's did infact lie initially, HOWEVER,  Classic was informed PRIOR to the closing date that the purchaser's submitted false information.

  The transition from Classic control to *** / Management has NOT yet been completed. So Classic is still liable for the ongoing issues.

  The *** has known for over 10 months about this and it is still ongoing! There is NO litigation going on, because the *** still has not even issued any cease and desist notifications.

  I have done more with *************************, ******** STR agency, VRBO, and AirBNB then the *** has.

   

  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 07/27/2023

  Good Afternoon,

  While we dispute ************************ claims that we sold homes with the knowledge that they were to be used as short term rentals, if he has recordings that Classic was informed of the Purchaers intentions to utilize the homes as short term rentals prior to purchase, please ask him to submit them to us so we can properly review and respond. While Classic is the Developer/Declarant for the community. The *** Board is comprised of two Resident/Owners and one Classic Representative. As stated previously, the *** is in the process of taking legal action to stop the homes from being utilized as short term rentals. 

  Customer Answer

  Date: 07/28/2023

   
  Complaint: 20370959
  
  I am rejecting this response because:

  First, if I decide to pursue litigation against classic or Hammersmith,  that is when you will be provided the recording as part of discovery. Me proving to you now what I was told almost a year ago does not change the current facts.

   

  Secondly, again, as I've stated, it is clearly proven that both classic / Hammersmith has known about all the illegal activities for over 10 months from the many many complaints from all the residents. 

   

  third, if you were in litigation with the 6+ illegal properties that WOULD be public knowledge and on a docket somewhere. And as I have already stated. The illegal owners STILL have not even been issued a cease and desist letter.

   

  Classic is trying to act innocent in all of this and just constantly say the management company is doing everything, even though  control has not been fully turned over. The management company is just dragging their feet and doing the bare minimum in hopes the complaints stop or or the owners change. I was even told by *********** that, "well, when the fines get high enough we can forclose on them".

  BOTTOM LINE! CLASSIC KNEW PRIOR TO CLOSING, STILL CLOSED, AND NEITHER HAMMERSMITH NOR CLASSIC HAS DONE ENOUGH TO STOP THIS FOR 10 MONTHS! every couple of days we watch new STR move in.... 

  STOP with excuses and show actual proof of progress! 10 months is beyond a reasonable amount of time!

   

  Yeah, "check is in the mail"

   

  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:04/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an Inspiration model home from Classic Homes. The garage door is in the front, and the front porch is in the back of the house. There is no access to the front door without walking around the block or in between the houses, through gravel. I believe this is a design flaw. I have contacted Classic Homes to request that they put in a walkway in between my house and the one next door, and they refused my request. I cannot afford to put in a walkway.

  

  Business Response

  Date: 04/10/2023

  Good Afternoon,
  
  **************** purchsed a Renaissance Series home in ****************. These homes were designed and sold with the front of the homes accessed by a common sidewalk. They were designed with the only rear entrance being the garage door. Since access to the front door is via a commin sidewalk, they were not designed or sold with individual sidewalks allowing access to the front door.
  
  Since she purchased the home with the knowledge that we as the Builder did not install an individual sidewalk on the home to access the front door, we have repeatidly informed her that any sidewalk installed the property will be her responsibility.
  

• Initial Complaint

  Date:10/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Their two declaring board members are not exercising ordinary care and in reasonable good faith manner in the performance of their duties as a board member. They rather hide behind the *** manager and make decisions on behalf of builders and not for the home owners that pay e fee and expect reasonable care. Specifically allowing builders to dump dirt on their properties.

  

  Business Response

  Date: 10/13/2022

  Mr. ***** purchased a home in a community with active construction. The home next door to Mr. ***** is under construction. The home is not being constructed by Classic Homes. He contacted the Flying **************************** and filed a complaint on the builder for not removing building debris and dirt from the lot. The community manager for the *** informed Mr. ***** that the builder has the right to store materials and debris on the lot while the home is under construction. Since the builder has not violated the recorded legal documents or covenants for the community during the building of the home, the *** cannot take any actions against the builder. While two employees of Classic Homes one of which is a homeowner within the community serve on the *** Board, the employees as well as the additional Board members all of whom are Owners within the community have fully acted within their fiduciary and legal responsibilties and in a manner that is consistent with the governing documents for the community. As a courtesy to ****************, the *** Community Manager has reached out to the builder to inform them of **************** complaints concerning the building of the home. Additionally the community manager as well as a Board member during the latest Board meeting have reccomended that Mr. ***** contact the buider directly to state his complaints concerning the building of the home. 

   

  Customer Answer

  Date: 10/16/2022

  Complaint: 18206081
  I am rejecting this response:
  The home under construction is across and down from our home and no dispute with the active construction (***** **********). The issue is that has no active construction but backs up to 2 homes and is adjacent to 4 other (***** ********** Dr). The builder is dumping, 15 piles of dirt for nearly 3 months. Additionally, the builder has left broken down equipment and making repairs on the lot, no Homeowner would be allowed to do this and why we pay the **** This practice directly/indirectly is sanctioned by the *** and its Board regardless of the adverse impact to the homeowners that purchased Classic Homes. The consequence of this practice adversely influences home values and the ability to market a home (as verified by three local brokers), the quality of life and the safety of children who have been injured. The 4-person board is influenced by Classic Home with 2 Declarants on the board. Specifically, this practice is perhaps a breach of covenant by the ********************* given the association is failing to fulfill the duties it expressly agreed to perform in the communitys legal documents. *** and their Boards have an obligation regarding the common areas, but they also have a fiduciary care of duty to the common elements or those areas outside of the individual units but within the common interest community. Classic homes and the *** and its board continues to try and absolve themselves stating they do own the property and that the Homeowners should call the builder.  Yet, they do control things such as the days/hours that a builder can work? They likely directly or indirectly profit from this decision. Th e *** is choosing NOT to eliminate this practice. Lastly, as to **************** response she has no concept of what she is speaking about. Why wont the 2 Classic Home representatives go on record? This practice needs to end, and the current lot at ***************************** needs to have the dumped dirt removed.

• Initial Complaint

  Date:08/29/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My home is a new build, currently less than 1 year from finish date and move in was first week of January 2022. On Thursday, August 18, 2022 6:30pm my kitchen upper cabinet came crashing down out of the wall, barely missing my 16 month old baby. There was nothing heavy in the cabinet, just salt and pepper, the cabinet had not even been touched in over a hour, it just simply came crashing to the ground. The cabinet crashing down also caused a small hole in the wood flooring. With further inspection it appears it was not placed into studs, per ******** proper zoning. We contacted Classic Homes' emergency line and someone came to collect the cabinet that day but no one sense will return phone calls. My request was for a building inspector to come review my own for other possible safety concerns and it has now been over a week with all calls not being returned. I'm truly fearful something dangerous could happen.

  

  Business Response

  Date: 08/30/2022

  Good Morning,

  We sincerly apologize for the inconvenience casued by this unfortunate incident. We have ordered a replacement cabinet that should arrive by the end of October at the latest. The cabinet will be installed as soon as it arrives. ******************** for the cabinet, we will schedule the neccassary floor repairs. Our Representative was on vacation last week and could not return your calls. He informed us this morning he had the cabinet supplier check and confirm that the present cabinets are properly installed. 

  Sincerely,

  Classic Homes

  Customer Answer

  Date: 08/31/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************