We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Interior Designer

All About Home

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Interior Designer.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/11/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    List of Issues:Septic System not installed correctly. (The independent contractor that came out and fixed for $1200 was J&K Excavating. see text in the and I have a full email sent to the county for their inspection.The ***** field not draining correctly. (see pics) (J&K Excavating also noted this in their repair on the septic report)Cracks in the baseboards (see pic)Outside home wood siding has been coming apart since we took ownership. ( see pics)Cracks in the concrete upstairs patio and on the driveway 3 bay (see pics)White stains on the concrete surrounding the house.The dining room glass atrium is leaking water in several spots. (see pics)Falling stone from the fireplace. (see pics) Wood flooring is now damaged from the falling stone mentioned above. (see pic)The flooring around the hot tub is not flush and is a trip hazard.A leak is coming through the light fixture in the master closet. (See pics The fireplace was not properly installed. The gas line was left unlocked. Front fireplaces were installed with tile around them so you can't access the mechanics.We have several touch-up spots around the home inside and out that were on the original punch list.The front door was not stained and or sealed properly.

    Business Response

    Date: 07/26/2024

    Hello

    Our contract has a specific 1 year warranty. The house was completed on 9-12-2021. At the time of completion, the owners entered into a divorce. We were owed $1.35mil which took 7 mos to recover creating a huge problem for unpaid sub contractors, including framing siding, hvac, exterior landscape and grading just as a few. 

    The septic system was installed by a lic. contractor, inspected by the design engineer and the county inspectors multiple times. The is a required maintenance agree with a septic *** and I recommended J&K to them for inspecting, maintaining and repairing.

    We, nor anyone I'm aware of warrantees flatwork concrete against cracking.

    I am not aware of leaking atrium, but the house experienced major hail damage, I recommended an insurance claim at that time.

    Fireplace stone was repaired 

    Leak over closet I thought was fixed as it was the humidifier drain not over the floor drain, last time we looked.

    Don't know anything about locked gas line.

    Front fire table burner is accessed by lifting unit out. don't know of any wrong there.

    Most things look like home owner maintainence, as we are about to enter the 4th yr

     

     

     

    Customer Answer

    Date: 07/31/2024

    The first thing is I started a divorce filing way before the completion of the home. When the house was turned over to me we had several meetings to review the punch list items and warranty work which was not completed to date. Interestingly, he would bring up being disgruntled by my ex-husband not paying him. He immediately started a new build with him after mine was completed. 
    The inspection that we had on the ***** field contradicts his statements. Please take a look at the attached text and picture. 
    We have submitted to you an estimate of the cost to fix the problems. See attachment.
    We have several text messages back and forth with AAHD about the leaking of The Atrium Way before the hail hit. So any claim that this was not spoken about is false. See text.
    We also have another text talking about the stone falling again a couple of months ago. See text
    As he said he would be coming by to fix this and never did. 
    It's extremely dangerous and could cause severe harm to someone. The falling Stone damaged are hardwood floor.
    The leak in the master closet has never been fixed or addressed. See attachment and text.
    All we ever wanted from AAHD was to finish the punch list and the first-year warranty work.
    Woodwork falling off the home within the first 6 months was not fixed. We were left without proper heat during the winter. His excuse was we have a home with a lot of windows. I've been working with Regional who approved the home without proper Heat. **** left us with bills to try to resolve the problems that they were responsible for in an initial build.
    You did send a certified letter to AAHD before the one-year warranty expired listing the issues that we were on the punch list they created.
    AAHD came to our home on several occasions for the punch list work but never completed anything. I've never signed off on any warranty work being completed. They would come to identify the problem and Never follow through with completing the work. 

    Customer Answer

    Date: 08/06/2024

    I cannot get the original contract from Aahd 

    Business Response

    Date: 08/09/2024

    Our contract has a specific 1 year warranty. The house was completed on 9-12-2021. At the time of completion, the owners entered into a divorce. We were owed $1.35mil which took 7 mos to recover creating a huge problem for unpaid sub contractors, including framing siding, hvac, exterior landscape and grading just as a few. 
    The septic system was installed by a lic. contractor, inspected by the design engineer and the county inspectors multiple times. The is a required maintenance agree with a septic *** and I recommended J&K to them for inspecting, maintaining and repairing.
    We, nor anyone I'm aware of warrantees flatwork concrete against cracking.
    I am not aware of leaking atrium, but the house experienced major hail damage, I recommended an insurance claim at that time.
    Fireplace stone was repaired 
    Leak over closet I thought was fixed as it was the humidifier drain not over the floor drain, last time we looked.
    Don't know anything about locked gas line.
    Front fire table burner is accessed by lifting unit out. don't know of any wrong there.
    Most things look like home owner maintainence, as we are about to enter the 4th yr

    Customer Answer

    Date: 08/14/2024

     
    Complaint: 21974808

    I am rejecting this response because: I have requested copies of the contract and all warranty work from AAHD multiple times and have gotten no response. I sent a certified letter to AAHD 10 months into ownership to express my concerns over the warranty issues. Can the BBB request the contract and warranty information from AAHD via this portal?

    Sincerely,

    ***********************

All About Home is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.