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Business Profile

Laser Eye Surgery

Skyline Vision Clinic & Laser Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Laser Eye Surgery.

Complaints

This profile includes complaints for Skyline Vision Clinic & Laser Center's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Skyline Vision Clinic & Laser Center has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Skyline Vision Clinic & Laser Center

      3155 N Union Blvd Colorado Springs, CO 80907-8703

    • Skyline Vision Clinic & Laser Center

      2037 Jerry Murphy Rd STE 102 Pueblo, CO 81001-1256

    • Skyline Vision Clinic & Laser Center

      205 G St Salida, CO 81201-2018

    • Skyline Vision Clinic & Laser Center

      700 Main St Canon City, CO 81212-3739

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:10/18/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had laser surgery on January 9, 2023. I paid $600.00 that day that insurance did not cover. A few months later I received a bill stating that I owed. My insurance ended up covering $1571.88 of a $2000.00 procedure. Which should have left $171.88 from what I paid that day of $600.00. It took them a month to deduct that amount from what I owed. I received another bill for the same amount. After I thought things were corrected. called again & was told my current bill was not correct and disregard. Then I received another bill again for the same amount. Talked to their billing company and they figured out in 2 days that what I owed was $21.66. I paid that amount that day. AT this time I was told my balance was ZERO! I had laser surgery in July to clean off the film from my cataract lens. I didn't pay anything that day for that procedure. Then I received a statement with completely different billing information and it says I owe from my cataract surgery 90+ days overdue plus another amount for the laser surgery. I called and left a message. I hadn't gotten a call back and then I get a refund check in the mail for $229.00 on August 31, 2023. I finally received a call back a few weeks later from Sky **** itself not the billing company. I told her everything all over again. She didn't even have a copy of the last statement I received. I had to email her a copy. I emailed ******* the last statement on September 25th. I got a response on Sept. 26th saying they will look into. I hadn't heard anything else. 20 mins ago I receive a call from Sky **** wanting to talk about my bill from ********* She verified my info and asked if I had been receiving the statements. I told her yes and explained EVERYTHING AGAIN! **** was being trained so she was repeating what I was saying to someone else. Then she tells me, "I apologize I see you are working with ******* on this situation." I am tired of this! It is almost harassment at this point because they can not get their s*** together!

    Skyline Vision Clinic & Laser Center is NOT a BBB Accredited Business.

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