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Business Profile

Lawn Care

Superior Lawncare Service

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/15/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contracted with Superior Service Lawncare to mow my lawn 25 times from the first of May to the end of October. Each week was to cost $38 for a total of $950. I was given a 5% discount if I paid for the whole summer in advance. I paid Superior Service $902.50 by check on March 22, 2022. Over the course of the summer, my lawn was not mowed 6 of the weeks. (May 18, May 25, Sept. 16, Sept. 21, Oct. 19, and Oct. 26.)I have contacted Superior Service many times by phone messages and texts. I have gotten only a couple responses with apologies for missed mowings but no attempt to correct the situation by refund or mowing. In late September, I was able to speak to the owners ( **************************** in person while they were at my home. They told me they would provide me with a free fall yard clean up and **** trimming to compensate for the missed mowings. Since the end of Sept., I have contacted them by text and phone message on Sept. 30, Oct 27, Nov. 2, Nov 7, and Nov. 13 to schedule the yard cleanup and **** trimming. I have received no response. I spoke to one of there employees on October 12 and asked that he have ***** call me. I have received no call or any other response. I have sent a text and phone message requesting a refund of $228 for the 6 weeks of missed *******. The Agees have not responded. I am asking the ************************ help me to get the refund.

Superior Lawncare Service is NOT a BBB Accredited Business.

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