We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Medicine Consultants

Amazing Meds

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medicine Consultants.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/07/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8/11/2022 I attempted to receive medical weight loss care from Springs Integrated Medical. During this treatment the company changed their name to Amazing Meds. I agreed to pay $2530 for this treatment. The company assured me my treatment would be covered. Each time I would get any type of medical care whether it was blood work or a call with the provider, they would tell me I had to pay. At one point, they gave me expired medication, when I brought this to their attention, they said it was fine and to keep taking it. When they didn't give me enough needles to administer the medication, I went back to get more and they said they couldn't give me needles because the medication was expired. When I started having adverse side effects from the medication, I asked to speak to a provider regarding my symptoms, the front desk receptionist told me just to take prilosec and mirolax. Being that she was not a licensed practitioner, she couldn't legally tell me to do. I ended up in the hospital with pancreatitis. I did another blood test with them and had the provider look over my case, she then told me that my health was too concerning and there was nothing that she felt comfortable prescribing me until my health was better. Which I totally understood. But I paid $2530 as well as three payments of $371 for medications. So at this point I'm over $3000 in medical services. I'd ask for a record of how much of what I had paid for had gone towards the medical care I received, it took 4 months of calling and showing up in person until I could get a record. They finally sent me a record that said I had $1677 in a credit that hadn't been used. The provider told me that since there was no way she could help me she'd see what she could do to get me my remaining money back. I never heard back from the office. I have been trying to talk to a manager for 6 months, everytime I call, she's busy and will call me back but I never get called back. They just charged me again $371.

    Business Response

    Date: 01/19/2024

    Hello,

    Thank you for your inquiry, Amazing Meds is actively working on this complaint, as patient care and satisfaction is our primary goal. Amazing Meds is currently investigating the payments, purchases, and charges associated with this account for a full review. It should be noted: previous management and sales representatives that were associated with this account are no longer with our company; thus, limited knowledge regarding this complaint is the reason behind the delay in response. Rest assured, this complaint is taken seriously and Amazing Meds is working on a mutually satisfactory solution. To further protect patient safety, we require a written statement from the patient allowing Amazing Meds to release any and all medical and billing records associated with this account. Please respond within a timely manner with a *************** Portability and Accountability Act (HIPAA) approved consent form to further this process. We look forward to working on a mutually agreed solution. Thank you for your time and consideration.

     

    Respectfully,

    Amazing Meds

  • Initial Complaint

    Date:12/29/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to Amazing Meds upon referral to do hormone testing. I filled out paperwork and realize its a virtual appointment. I had blood drawn and a physician was to call me regarding what they found. When this supposed physician called me he didnt talk to me. He sat snorting snot and typing the whole conversation that he was 20 min late to. I kept trying to have a conversation from my end and it was one sided. He didnt discuss with me what he saw or suggested. While still charging me $122 for being a licensed physician call. He didnt treat me as a patient. I asked how much this was going to cost me and he stated he didnt do pricing his office person would call me after him. At the end of call he NEVER conversed with me what he saw; suggested or what his suggested treatment was. This was never a patient physician conversation and I refuse to pay for such ********. If youre treating and charging people then act like professionals and a physician as you claim to be. I will no longer stand to be raped by the medical profession you took oath to care for the people. In additional the office gal called and joked her way through trying to get me to commit to $3000 for 6 months RX therapy care.

Amazing Meds is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.