Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/30/24 I purchased a used 2015 ram 1500 with ****** odometer miles for *********. Vehicle, warranty, trade in, everything came out to $40,449.78. When asked about the vehicle I was told the vehicle had low miles and ran great with no problems. On 12/10/24 I started experiencing overheating problems. I contacted the dealership to schedule a day to take it in for service. 12/14/24 took in for service. 12/17/24 I received a call from the dealership that everything checked out good on the vehicle and was ready for pick up. About a week later it started overheating again. I contacted the dealership and let them know what was happening. 1/20/25 the truck went into limp mode on the highway at ****** odometer miles and would not start back up. I contacted the dealership. I requested a refund or trade for something that was more reliable. They declined my offer. 1/23/25 the vehicle went back in the shop. Dealership told me it was going to need a new engine. I requested a loaner vehicle and was denied. Engine was replaced by warranty. ****** for the parts that werent covered by warranty, thermostat, spark plugs and some sensors. I received a call on 2/25/25 that my vehicle was ready for pick up and that I have a low battery voltage charge. I was told I could get the battery replaced at the dealership but I declined the offer. 2/25/25 picked the vehicle up, noticed that my functions on my cluster werent working properly. Contacted the dealer, dropped back off at dealer 2/25/25. Had to leave the vehicle at dealer for repair because of the electrical wiring being hooked up incorrectly. I requested a loaner, which I did receive this time. 3/4/25 I received a call from the dealership that everything looked good and the battery had a good voltage charge. Before they said I would need a new battery, which was weird. Now they are claiming the starter was going to need replaced. The dealership said it wasnt under warranty and would cost me $960 for parts and labor.

  Business Response

  Date: 03/08/2025

  Customer has been contacted and situation is being rectified.  Customer has spoken to and is contact with our general sales manager, *******.  Customer has been made happy at this point.  

• Initial Complaint

  Date:05/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2017 Cadillac escalade in November 2023, the vehicle looked good but after 2 weeks it started to have problems, such as shaking and the wheels ***** like the stability had problems. I spoke to the salesmen and ask for them to fix the car or take it back. He promise they will fix it but once in the shop no one did anything about it, I took the truck and called the salesperson again, he offered to fix the truck again after I summited a bad review on their website but again nothing was done, 3 months later my vehicle has so many issues and I am stuck with a big payment and no answers from them. I even showed the store manager the messages and they did nothing to help. I try to trade in my vehicle and all the answers are the same the truck is worth at ****** dollars. This place sells cars that are not in good condition, and they make promises they can't keep.

  Business Response

  Date: 06/10/2024

  Alpine Buick GMC South has looked at the ******** Cadillac several times since her purchase.  The only issues that we have found has been damage that was cause by the customer after the fact.  We have done our best to help *********************, however we cannot repair damage caused by a customer after the customer has taken delivery of the vehicle.  

• Initial Complaint

  Date:04/27/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Do not purchase a vehicle from this location. Saleswoman **** was asking me for free weed and to "hook it up" when I dropped my car off for maintenance. The General Manager ***** even told me I should be thankful they are even willing to give me a WORKING SET of keys. The staff has zero communication and will push your complaints away. The mechanics had my car for 13 days and nothing to it. (Needed new tires, check engine light was on, needed a key FOB) nothing was fixed. 13 days. Then called me a month later telling me she (******) has to diagnose my car. ****** had my car for 13 days and did NOTHING. ****** 6/11: Contacted Alpine **************** today and got hung up on repeatedly. 9 phone calls, talked to 5 different people, still no answers. But got told I can drop off my jeep for a another week to run another diagnostic (apparently this wasn't done in the 13 days they had it) and order parts (that the sales woman reassured me were ordered the beginning of May) ****** 6/16: Called twice this morning to get ahold of ****. No answer again. ***** the general manager threatened to block this ****** review for bad mouthing the company. 4th phone conversation with the ** ***** and he is rude and very unprofessional. ****** 6/16: Currently taking a $6k lose on trading ** this Jeep. Alpine has lied to me for 41 days and refuses to address the issues with my Jeep. 15k and my completely paid off 2014 Focus. Alpine completely screwed over. ****** 6/17: Called the **************** store and was transferred to ***** where he said "Do whatever you want ********************" when asking when is an appropriate time to call to speak to an owner. ***** IS NOT FIT FOR MANAGEMENT. HE IS SHADY, ORGANIZED, AND UNPROFESSIONAL. ****** 7/5: Called the **************** location to talk to ******* about what day to bring my car back. He was completely rude. I am asking for a refund on my down payment. ALPINE IS JUST A WASTE OF TIME AND MONEY.

• Initial Complaint

  Date:03/30/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  took our 2016 yukon denali in for a 8 point inspection and a diagnostic thru a computer on 3/23/23. they said we need to replace our O2 sensor and also need a water pump. We needed an oil change so we did that there too. Once we picked the car up it would stutter when trying to turn the key to ignition and wouldnt start right away and would hesitate. The following day we smelled gas really bad inside and outside of our car. Called dealership to let them know and they said to bring it in 5 days later. Said that our car did NOT do this prior to bringing it in, and now its leaking after. They denied causing the damage and even told us if we wanted to do an inspection of the gas tank it would cost us another $640.00. They never mentioned any leak while doing oil change and also during the inspection. Now its our fault according to them. I want the money for cost of repairs as I do not want the dealership to touch my car after this.

• Initial Complaint

  Date:01/06/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have taken my 2016 **C Denali **** HD to the dealership 4 times for the same issue of the DEF system malfunctioning and blowing smoke when I accelerate. I picked it up Tuesday and it was blowing smoke on the way home. After dropping it off the 4th time, I called **C Corporate who have been trying to help, but cannot get a response from the dealership. I called this morning to make another appointment after speaking with Corporate. **** made me an appointment for Monday. I was on the line with my extended warranty company when *************** ****, called. He stated that I needed to come in with the vehicle so that the tech could see how I drive. I explained to him that I had an appointment on Monday, but he replied that they were too busy and I would have to make another appointment. I was irritated, recounting the amount of times that it had been there and asking why he couldn't drive it and look in the mirror to see the smoke. He interrupted, literally yelling, for me to shut up and let him talk. I then became upset that he would talk to a customer like that and that he yelled at me. There was profane language used at that point by me and I told him to transfer me to the *** not some other person. He instead put the service manager, **********************, on who already had an attitude. I told him that I wanted to speak with the ** and not him. He lied, stating that they did not have a ** and that I could talk to him or no one else. He also lied again, stating that **** couldn't make appointments, and became even more irrate when i told him that i had a texted confirmation for the Monday appointment that **** had scheduled. After a terse conversation, he told me that I could just deal with corporate and also find another dealership. My wife, who has a PHD in ************************* and *********************** then got on the phone and tried to calm the situation. He was extremely rude to her and would let her speak. She asked him if he was there for customer service and he stated that he wasn't, he was there to take care of the employees. I then got back on the phone and he continued to be an a** Instead of fixing the vehicle issue, he was insuating that it was how I was driving it. He also stated that I needed to take it elsewhere. I called **C Corporate who advised that the ** is named ****** and set up an appointment with another dealership. They have taken thousands of dollars and have not fixed the issue. This is unacceptable.

• Initial Complaint

  Date:10/03/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This dealership has my vehicle for sale. I did not trade it in and will not be.

• Initial Complaint

  Date:08/17/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4/05/22 I bought a 2006 Jeep Wrangler from the dealership, after finding it online through True Car. The salesperson sent several ********* ********* was not at all misrepresented. 1 picture showed a cracked windshield. I'm in IA so arranged to have it transported. I was told the dealership was going to replace the windshield before transport. It arrived 4/24/22 & windshield still cracked. I texted the salesperson 4/24/22 to inform the Jeep was delivered with a cracked windshield. No response. Texted again 4/27 to ask what she found out regarding the situation. Response was that she would check on it ASAP. After receiving no response, salesperson was contacted 5/3/22. In that phone call she stated that someone was looking into the cost of replacing the windshield at my location & would send a check to cover the cost to have it replaced at my location in IA. No one from the dealership got back to me on this. Over the next 2 1/2 months I made 11 phone calls and 2 texts trying to get this taken care of. Each time my call was directed to another department where I left a message & was rarely called back. Finally, on 7/28/22 I was put in touch with someone who knew the situation. He said he would send a check for $225 - the cost of replacement if the dealership were to do it out there in CO. I told him I would look into the cost of replacement at my location & get back to him - I shouldn't have to pay for something his dealership had failed to do. After we hung up, I almost immediately got a text from him saying he'd just "priced the windshield here in **************** today at $195 installed". This dealership has gone from sending a check to cover windshield replacement at my location, to offering me a check for $225, then less than 15 minutes later a check for $195. I just scheduled a replacement for $366.86. Cost is $277.88 for windshield plus $24 tax. I am willing to pay recycling & mobile fees of $34.99 & $49.99, although I don't feel I should have to.

  Business Response

  Date: 08/20/2022

  First of all wanted to thank you for your purchase and I am terribly sorry for the inconvenience you have taken on. We should have not sold you a vehicle with a broken windshield. Part of our Safety inspection on every used vehicle is to replace or repair broken/chipped windshields.  I am so sorry and Alpine South will be mailing you a check ASAP for $366.86. Thanks again and I hope with this we have resolution. Any questions or concerns please follow up with me directly. 

   

  ***************************

  General Manager

  **************************************** 

  Customer Answer

  Date: 08/23/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:07/22/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Friday 7/15 I purchased a truck from Alpine Buick. I was told as I went to finance that the truck was being sent for it's final inspections. It wasn't. When I came out I was told the service center was closed and I could pick up my truck first thing in the morning. On Saturday morning I went to Alpine and I was told they had no service techs on the weekend and I could pick up my truck on Monday. On Monday I called and asked for the status on my ************ was told they were booked out 5-7 days. When I threatened to cancel the sale I was told I could take the truck and they would schedule the appointment for me to bring it back for the inspection. They haven't. There are several minor issues with the truck that even a cursory inspection would have discovered and fixed. Like a short in a battery cable, a check engine light for a brake system issue that requires a software update, and a missing gas cap. I would like the inspection scheduled immediately, and all necessary services discovered as a result of the inspection addressed at their cost immediately. Or, if they can't manage to schedule service immediately, I would like to be reimbursed for taking the truck to a mechanic of my choice.

• Initial Complaint

  Date:07/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a vehicle and was told that the vehicle had no open recalls by the sales associate and that the vehicle had no damage done to it. After I purchased this vehicle I realized that the vehicle had damage and was missing a fog light and the wiring for it. Which isn't really a big issue until they told me they would make it right and then a coworker had covid whom I work directly with so I missed the appointment.About two months after I purchased the ***** malibu 2018 lt my car shut down to 20mph because of one of the recalls causing a problem and they charged me $100 for the work saying it was a warranty problem not a recal which I checked and it had been a recall problem. Contact with these people has also been very iffy they purposefully ignored my calls and would not return them either. This company is terrible. My vehicle also had water damage which I brought up to them as well in the earlier weeks of purchasing the car and then again later I brought it up to them. This place is a scam and honestly if I wasn't a 30 year old Hispanic dark skinned male working a manager job they probably would have treated me better.

  Business Response

  Date: 07/25/2022

   Hi **************,
  Thank you for purchasing your 2018 Chevrolet Malibu from us. Im so sorry that you have a complaint. We would love to help you with any issue regarding your 2018 Malibu. I did a little research and when you purchased the vehicle from Alpine on 01/24/2022 there were no recalls found at the time of the used car inspection  completed by Alpine before your purchase on 12/14/2021. I also pulled the ** Vehicle Factory Vin history and found NO Recalls at the time of purchase or currently. I do see that you came into our ****************** on April 14, 2022 and warranty work repair was completed for an Exhaust camshaft calanoid on your 2018 Malibu; this repair is NOT associated with any damage or recalls as there are none reported. I do see in the ** Vehicle History that a Recall did exist on the Engine Control Module Reprogramming in the year 2020 and was remedied by previous owner on December 22, 2020 at a ** dealership called ******************* in *****. No water damage EVER reported on  Carfax or ** vehicle History Report.  
  Alpine is owned and operated by a family of minority Mexican and Cuban Woman and would never tolerate any type of implied discrimination to anyone, we are sorry that you feel that your age or your skin color has anything to do with any type of treatment. We do not condone nor tolerate such thing. If you would like a refund for your warranty work deductible of $100 we would be happy to refund it for any troubles you feel you have had.
   I have attached
  Current Carfax Report 7/25/22
  Signed Carfax at time of purchase 01/24/2022
  ** Vehicle History Report 7/25/22