Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  30 text messages, 8 emails, 4 phone calls to Woodman Nissan, Colorado Springs sales manager ****** ****** from November 4th to today trying to get the promised fix to the two gouges on my liftgate repaired on the Pathfinder I bought November 4th, 2024. Most of these communications to ****** ****** have not been responded to, others were full of excuses and additional promises to get the fix on the calendar. I have reached out to other managers at ******************************, ****************, including the ** ***** ******. Again, no response. WOMEN beware! Would the men at Woodmen Nissan treat males this way? Note: The promised fix is EASY! LOW COST! And would take a minimal amount of time. Woodman Nissan is not to be trusted. Their words mean nothing (especially to women!).

  

  Business Response

  Date: 01/21/2025

  *** *****,we are very sorry to hear you were not pleased with your purchase experience for a used 2024 ********** from last November. We understand there have been some attempts to reach one of our managers here for assistance and that you feel you havent heard back from him.  Other than one time in which he said he would contact you by a certain time and then got busy where he wasnt able to call you at that time, he has attempted to call and text you numerous times.   Our vendor from the paint & dent repair company we use has tried to get hold of you on his own as well without success. There has been no response to phone calls or text messages.  We are glad to help you, but we havent been able to reach you.  Please let us know how best to get in contact with you to resolve the issue you have with your vehicle.  This matter has NOTHING to do with a customer being a woman or a man either. Please let us know when you are available to get this issue taken care of.  Thank you.  

• Initial Complaint

  Date:12/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I visited Woodmen Nissan on 10/04/2024 and purchased a 2021 Nissan Murano. At the time, the idea of an extended warranty appealed to me, especially since it could be cancelled at any time. A few weekks later, I decided to cancel the warranty and reached out to my salesman (*****) to do so. His reply indicated that his sales manager would assist me and the policy would be cancelled shortly. It wasn't, and no one contacted me. I attempted to cancel the warranty again some time in mid November by calling the dealership, and was invited to come in and sign a cancellation form by another salesman, Stratten. I was informed that the cancellation would occur within 10 business days. It again, wasn't. I then texted *****, and told him I will be reporting him, and Woodmen Nissan, and miraculously, a manager reached out to me and, supposedly after speaking with their accounting department, the cancellation was sent to my finance company, and the refund would be reflected in my adjusted balance. Also, someone would follow up with the following Monday from Woodmn Nissan. Nothing. It has become painfully obvious that Nissan has no intention of cancelling the warranty, or is purposely delaying the cancellation which of course affects my refund, because it's prorated. I am at my ***** end. The warranty was added with my permission, but not the theft protection, which I also requested to be removed, but was told that because there is a physical device on the vehicle that "cannot" be removed, and thus can't be refunded. The ***** Theft Protection was valued at $1329, and the warranty by *********************** value is $2929. These services increased my balance by $4903. I am asking for a full refund of both of these charges, and for an apology for the devious and deceptive professionism Woodmen Nissan has exhibited. I contacted both agencies and was informed by each that the dealership is the only one that could facilitate the cancellation and refund. Please help!

  

  Business Response

  Date: 12/23/2024

  Hello, we were notified of a complaint from Mr. ****** about a warranty refund and his inquiry about the Kahu Anti-Theft Protection.  We are very sorry to hear our customer is dissatisfied with his experience and has had trouble getting the answers he desires.  We are sorry it has taken so long to get a response and any assistance about these things.  It should not have taken as long as it did to respond to him, so we spoke to all parties involved about where we could have done better with that.  As for the warranty cancellation, that was processed and a check sent to the bank for the auto loan.  Mr. ****** came into our dealership on 12/20/24 to discuss the matter with a finance manager.  We showed this information on Friday where the check was sent to ****** Financial on 11/27/24 to the address we have on file for that bank.  Mr. ****** may want to contact that bank to make sure the funds were applied to his loan.  As for the Kahu, there is no refund for that.  This information was explained to Mr. ******* so we are sorry we cannot issue any refund amount for that.  We believe we have covered everything ********* brought to our attention.  We are sorry it has taken so long to address these concerns.  If further assistance is still needed, please do let us know.  Thank you.    

• Initial Complaint

  Date:10/28/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The website clearly states all the tax incentives are included in the $16,301 discount. So already we have that covered and this has nothing to do with the federal tax incentive or Colorado tax incentive. The problem is that I submitted an application for a car that shows an $8,500 additional Manufacturer's Incentives for financing the car through Nissan. That was a great deal and so I applied and had my credit pulled. When I go to the dealership they say the price is actually $26,959.33 and that the $8,500 manufacturing incentive is a website error and was meant to be a part of the $16,301 discount. So my entire application was an error and there was no resolution according to them. Would be nice to at least have some kind of recognition for this issue and not have the general manager keep repeating over and over that "I'm double dipping since the $7500 federal tax incentive on the website is included in the $16,301 discount." That had nothing to do with the issue we were trying to resolve and I fully explained that. He would not acknowledge the manufacturer's incentive for financing as if it never existed even though I was literally showing it to him on my phone. The financing deal even shows as going on from October 18 to November 4 and applies to the Nissan Leaf SV Plus I was trying to buy. Just made no sense at all.

  

  Business Response

  Date: 10/28/2024

  We have reviewed the problem described by Mr. ******************** Thank you for letting us know what concerns you had about your recent experience with our sales department.  We are sorry for any confusion or frustration because of a matter involving our store website.  What happened the other day was something involving the pricing that needed to be corrected by the website provider.  We were unable to fix that issue directly, so once we brought the problem to the attention of the provider, the problem was fixed.  We are sorry if we were not able to properly communicate all the details and clearly go over the numbers,discounts, and so forth while you were here. It is quite unfortunate how things turned out.  This was not the outcome we were hoping for.  We are sorry for the poor experience you had with our sales department. We appreciate your feedback.  

  Customer Answer

  Date: 10/29/2024

   
  Better Business Bureau:
  

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:10/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This dealership provided us with a temp tag for a completely different vehicle, resulting in a huge misunderstanding with my husband being pulled over, accused of stealing the vehicle and arrested.

  

  Business Response

  Date: 10/23/2024

  To Whom It May Concern,
  
  We are very sorry there was a mix-up at time of purchase (9/24/24) with a temp tag that was wrong.  We had contact with the customer before this incident involving Mr. ****** being arrested, and informed the customer to come into our store so we could fix the error. The customer did not come in as we advised. Mr. ****** came into our store this week, however, to vent about his experience and demand that we pay the $1000 bond related to his arrest.  We did offer the customer reimbursement for any fines incurred about registration because of this if there should be any. We asked Mr. ****** to email us with the ticket for the wrong registration.  We have not received anything.  This customer was very aggressive when he was here, cussing at the General Manager.   Mr. ****** was told we would write a letter or send an email to any attorney or judge to explain the mix-up with the temp tag.  No information has been provided at this time for us to send that letter or email to help this customer.   The wrong temp tag was an accident, not intentional. We are sorry for our mistake.   

• Initial Complaint

  Date:09/28/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased my daughter her first car from Woodmen Nissan on 3 August 2024. We purchased a used 2016 KIA ***** with ******* miles from this dealership for $10,000. We paid $10K in cash for the vehicle even through the *** value was set between $4,354-$6,367. Our goal was to buy a vehicle from a dealership since we trusted that they would inspect and check the vehicle out thoroughly before selling it. While buying the vehicle, we were concerned about the high mileage so we asked the team if there would be any concerns buying a *** with high mileage which we would told that they did a "very thorough" inspection of the vehicle and it's good to go. I asked them on several occasions if KIA ****** had any known issues with their transmissions or power trains and I was told absolutely not. We purchased the vehicle "as is" from them and within the first week the transmission already started slipping following the purchase. Either the Woodmen Nissan did not inspect the vehicle as mentioned or they knowingly sold us a vehicle that had known major issues. I firmly believe that Woodmen Nissan and the previous owner sold this car, knowing that the transmission is requiring significant repairs which as a military family will be extremely different to pay for since we didn't factor in extra $3,500-$4,000 in the budget for repairs within the first few weeks of purchasing this vehicle for our daughter. Dealerships like Woodmen Nissan need to be held accountable for their dishonest sale practices and business license should be carefully reviewed for misleading and lying to customers within the **************** area. As a consumer, we knew that there were risks with buying a used vehicle but we would have never expected to get a vehicle from a dealership that started having transmission problems within the first few days/miles which we all know just didn't start overnight from a "trusted business" within our local area.

  

  Business Response

  Date: 09/30/2024

  To Whom It May Concern:

  
  We are very sorry to hear that Mr. ******* is unhappy with a purchase from August of this year.  We would like you to be happy with a vehicle from our store. After speaking with our store owner, we would like to offer two options to see how we might be able to help you.  If you bring your vehicle to our service department for the transmission repair, we will cover it.  Or, we will trade you of this Kia ***** and find a vehicle that will be a better fit for you. We are truly sorry for this poor experience you had in August.  We hope we can help turn things around for you if you will consider our offers and let us know which one you would prefer to pursue.  We hope to see you back here soon.  Just let us know what you would like to do.  Thank you. 

  Customer Answer

  Date: 10/02/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  We would like to have the vehicle's transmission repaired by the service center as the primary option but would be happy with either option if repair is not possible.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:08/20/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sentra 2019 was purchased December 2022 with warranty. Due to driving problem, Nissan Woodmen replaced the transmission in July 2023. In April 2024 same problem with acceleration not working resulted in performance check by Nissan. Nissan confirmed there was an acceleration problem in August 2024 but did not confirm that the issue was caused by a transmission problem. I took the car to ***************** who identified the transmission problem. Nissan Woodmen service advisor would not accept diagnosis by another facility. I seek full refund for the vehicle due to multiple problems. It is unsafe for me to drive the vehicle.

  

  Business Response

  Date: 08/21/2024

  To Whom It May Concern,

  
  We have reviewed the complaint submitted by ************** regarding his 2019 Nissan Sentra. We are very sorry to hear he has been having issues with the vehicle.  We are aware he called in to our service department to seek advice and try to find assistance with the possible transmission concern he described. If there is a confirmed transmission issue, then that will be covered by the warranty.  If there is not a confirmed transmission issue, then we would charge for a diagnostic fee to determine the cause and solution for the driving concern ************** is experiencing. The dealership doesnt make a decision about transmission replacement.  That is out of our hands.  If findings prove a transmission problem, then Nissan corporate would review the case and either accept or deny the claim for replacement.  *********** advisor did explain all of this to ************** yesterday. Ordering a new transmission and installing it based on a recommendation solely by a customer or by another service center is not how this process works to seek approval by Nissan corporate.  We must follow the process they have all Nissan service shops follow.  Our recommendation would be to perform a diagnostic test to confirm at a Nissan service center whether the transmission is the problem or not.  Then submit the claim for a warranty repair.  We will not be able to refund the cost of the vehicle to the customer from a purchase made somewhere other than our dealership.  If this customer wishes to pursue a refund, we would caution that based on mileage, the vehicle may be out of warranty. We dont know exact miles at this time or what it will be once an attempt is made to contact Nissan about the vehicle concerns.  We suggest contacting Nissan North Americas Consumer Affairs number, the main number to the corporate office for assistance.    

• Initial Complaint

  Date:08/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a truck that was still under warranty and I filed multiple claims regarding the stereo having issues like loosing connection to my phone, locking up and not starting up. Each time I ****** it in they said they couldn't duplicate the problem so they won't fix it. I supplied videos of the issues as requested and they didn't respond. I was later told again that they still had to duplicate the problem themselves or can't replace it. This is now out of warranty and I continue to have issues. I was told that if I brought it in again they would now have to charge me for the visit. Duplicating this problem could require them keeping the truck for several weeks and they won't provide a loaner. This stereo needs to be replace or a reimbursement for an aftermarket provided.

  

  Business Response

  Date: 08/13/2024

  To Whom It May Concern,
  
  We have reviewed the complaint submitted by ************** regarding his Nissan Titan and a stereo issue. We are sorry to hear about the customer concerns, especially since it sounds like these issues have been going on for a while.  Based on our records, we see where the vehicle was purchased elsewhere, and that there are only a handful of service visits to our store between February 2021 June 2022.  Based on service records, it appears this customer is not doing regular maintenance with us, so we dont know what other shop or dealer ************** has been going to for other services, advice, or recommendations.  We only see where this truck was here once for a concern on 2/11/21 about the radio concern.  On that visit, we performed a software update for the issue.  We dont see where the truck has been here again for this radio/stereo concern.  So, he has not been here multiple times about the issue to express any additional concerns. There was only one other visit for 2/16/21 about connectivity issues with Bluetooth.  We found that the issue at that time was related to the customers phone not being compatible with the vehicle.  Otherwise, we have no records about the issue submitted to the BBB. The warranty for the radio issues expired in August 2022.  All Nissan dealerships, including our store,are not the ones that provide any vehicle warranty.  The manufacturer provides the warranty.  If this customer has radio issues still at this time, he should contact Nissans *************************** for assistance.  

• Initial Complaint

  Date:06/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 7th, 2024 I purchased vehicle from Woodmen Nissan. As of today, June 21st, 2024, I have owned the vehicle for 135 days and still cannot register it due to the fact that the dealership has not gotten the required paperwork to the **** 120 days after my purchase I went to the dealership for a further extension and to be informed of what was going on and I was denied an extension, given no information and was forced to go to the *** for both the registration extension and an explanation. I signed a loan through ************************************* for approximately $37,000 and as of today have have paid a $5,000 down payment and have paid just over $1,500 in monthly payments. I have attempted to receive my copy of the paperwork from the deal and have not been provided with it to look it over. The dealership committed to provide me with a truck but failed to provide the paperwork necessary the *** needs to allow me to register it. This has costed me a lot of time stress, and working with third party sources to resolve the issue. I have worked with the El Paso county *** on *****************, ************************************* and the management of the dealership my wife currently works at for all assistance beyond the 120 days with no assistance from Woodmen Nissan. The Vehicle Indentation number of the purchased truck is *****************.

  

  Business Response

  Date: 07/08/2024

  To Whom It May ****************** have reviewed the complaint from *************************.  I tried reaching out to speak with the BBB representative that called my service director and emailed him this sales issue.  I have not heard back from anyone at the BBB.  We are very sorry to hear that this customer is upset about the length of time it has taken to get registration for his vehicle.
  
   
  
  This customer cant register due to how all the paperwork that was initially sent to another state, at the request of the customer, and then later on the customer changed his mind and wanted everything to be registered here In ******** after all.  The title that is needed to finally wrap everything up is in ***********  We expect registration issues to be finally resolved very soon.
  
   
  
  We have been doing what we can to complete the registration requirements so **************** can go to the **** but the time delay has been out of our control.  This matter will be resolved soon. 

• Initial Complaint

  Date:03/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a 2009 nissan altima coupe with a faulty steering lock module which prevents my car from starting. This was an item that had been recalled and the repair was completed on my car march of 2016. I received this diagnosis from another repair center that i was happy with. But i called woodmen nissan on 2/5/24 to see if this could be replaced under warranty since it was a recall repair. This dealership advised me that they would not accept a diagnostic from another mechanic and that i would have to bring it to them for them to run their own diagnostic. They did advise me that there is a diagnostic fee, but neglected to mention that my car was out of the warranty period. I found out through my own research nissan only covers 12 months or 12k miles after i had already had my car towed to them. Had i been told this ahead of time i would not have brought my car to them. Their diagnostic came back with the same issue i advised them it was, based on the diagnostic that the other mechanic provided. Because they didn't advise me ahead of time i disputed the diagnostic fee with consumer affairs. I finally spoke with my case manager on 2/26/24 after leaving several messages and having to escalate my case (********), and he advised me that the dealership would be contacting me for a resolution. I had not heard anything from the dealership and followed up with messages again on 2/29 & 3/4 with no response. I have escalated this case again on 3/6 through consumer affairs and was told they would be calling me back by end of business the following day. I have not received any contact from them and called again today 3/12 and was told they would follow up again tomorrow. Meanwhile, while I'm waiting for a reply, woodmen nissan has told me that they are going to charge me $30 per day for storage. I just want to be done with this whole fiasco and get my car back. But i also dont want to have to pay anything for services that they didn't provide. Again, i already had the diagnosis.

  

  Business Response

  Date: 03/13/2024

  This response is to a matter involving a customer named ***************************** and his *************************** Altima. We are sorry he is not pleased with how things have been handled.  He was informed of the diagnostic fee since we cannot accept another shops word for what they say is wrong with a vehicle.  We have to do our own investigation or diagnostic exam to determine a cause and resolution.  The fee was disclosed up front.  There is no warranty on a vehicle of this age.   Since Nissans *************************** was involved, communication should have taken place between them and this customer about the request for a diag fee being denied.  We will not waive that fee and Nissan agreed.  This customer may contact Consumer Affairs again if he wants.  Our decision is that we are not going to waive that fee here.  We will still need that to be paid for before the vehicle can be released.  As of March 13, 2024, that fee hasnt been paid yet.  We will not be able to continue storing this vehicle here much longer, so a decision regarding payment will need to be made soon.  

• Initial Complaint

  Date:01/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my car in on 1/19/23 to get my windshield recalibrated, the service department was called prior to make sure that they would be able to calibrate the type of windshield I installed. The service department found out the windshield was in fact not able to be calibrated to my car. After this discovery they proceeded to continue servicing my car for hours claiming to have driven it to multiple locations and then they claimed that I had to pay for the time and effort of the person who did all of this. Never did I authorize the dealership to experiment and see if they could still calibrate it. Once they found out it was not compatible they should have contacted me and told me they could not do the job. Instead they tried to bill me for the service that was not even completed. The service manager then proceeded to become aggressive and argumentative with me because I refused to be billed for innocuous charges. Once he realized my logic was correct he told me I was never allowed back at the service department! He then doubled down on this in person and told me I was banned. I have a service warranty that Is now useless because the ego of the manager was so big he could not accommodate a customer. I am appalled that somebody like this can keep there job and treat customers this way.

  

  Business Response

  Date: 01/20/2023

  IN REGARD TO THE COMPLAINT GIVEN BY *************************. HE HAD HIS WINDSHIELD REPLACED AT SAFELITE AUTO GLASS AND BROUGHT IT TO OUR DEALERSHIP TO PROGRAM THE **** CAMERAS MOUNTED TO THE ****** WE ADVISE AHEAD OF TIME THAT WE HAVE HAD ISSUES BEFORE WITH CALIBRATING CAMERAS ON AFTER MARKET ****** HE WAS ADVISED THAT THE ***** ARE PAID BY THERE TIME AND WE WOULD ALSO CHARGE FOR THE ATTEMPT. THIS IS NOT WARRANTY WORK BY ANY MEANS. THE TECHNICIAN ATTEMPTED TO PROGRAM THIS FOR MULTIPLE HOURS. OF WHICH WAS UNABLE TO ACCEPT PROGRAMMING. THE SERVICE ADVISOR AND THE ASSISTANT SERVICE MANAGER ATTEMPTED TO EXPLAIN THIS TO HIM. HE WAS BELLIGERENT, CURSING AND YELLING AT BOTH THE ASSISTANT SERVICE MANAGER AND ADVISOR. THIS ASSISTANT SERVICE MANAGER EVEN OFFERED TO CALL HIS INSURANCE HE HAD THE WINDSHIELD REPLACED THROUGH TO PAY THE ***** HE REFUSED TO PROVIDE THE INFORMATION AND CONTINUED TO **** AT THE ASSISTANT SERVICE MANAGER. THE ASSISTANT SERVICE MANAGER THEN TOLD HIM DUE TO HIS ATTITUDE HE WILL TAKE CARE OF THE **** BUT THAT HE WAS NO LONGER WELCOME HERE ANYMORE. HE WAS NOT CHARGED FOR THE PROVIDED SERVICES .THIS IS THE SECOND TIME CUSTOMER HAS DONE THIS TO THE DEALERSHIP. HE DID THE SAME THING FOR THE SAME REASONS WITH A WINDSHIELD REPLACEMENTIN AUGUST OF 2022.  HIS ISSUE IS BY NO MEANS WARRANTY. DUE TO HIS DISRESPECTFUL ATTITUDE TOWARDS OUR STAFF . MULTIPLE ATTEMPTS TO HELP HIM, HE IS NO LONGER WELCOME AT THIS FACILITY. HIS WORK IS NOT WARRANTY AND HE REFUSES TO PAY FOR THE WORK. WE ADVISED HIM THE WINDSHIELD WOULD NEED REPLACED WITH A FACTORY OR BETTER QUALITY WINDSHIELD. WE OFFERED TO TAKE CARE OF IT WITH HIS INSURANCE ON THE EXISTING CLAIM HE HAD, HE REFUSED TO PROVIDED THE *****  THIS HAS BEEN REVIEWED BY THE SERVICE DIRECTOR AND GM AND HAVE COME TO A MUTUAL DECISION THAT WE WILL NO LONGER PROVIDE SERVICE TO THIS INDIVIDUAL. HE ACCUSED OUR STAFF OF BEING RACIST,THIEFS AND MUCH MORE. ALL WE DID IS TRY TO HELP HIM.

  Customer Answer

  Date: 01/20/2023

   
  Complaint: 18859792
  
  I am rejecting this response because: *********** did not use logic in there response. I am an outstanding loyal customer to many businesses but I will not pay for service that is not complete, the dealership tried to use my only insurance claim on work that they did not do which would of led to me paying out of pocket for another calibration. I also never accused anybody of racism, obviously the company does not know what discrimination means and they are uneducated as many different categories fall under the term description. It concerns me that they do not know what the difference between racism and discrimination is. I get free oil changes and tire rotations that will no longer be honored that are apart of my warranty and I expect to be compensated for them or I will continue to reject this response. A business has full right to ban somebody but when it is a personal issue and discriminates against the customer due to personal reasons and a managers ego then I will stand up for myself. They have not provided any proof to back there claim that I was rude and had an attitude. If anything the employees always treat me terrible because of past experiences and who I am as an individual, which, yes again, is discrimination. Please provide a solution instead of arguing and defending your employee who treats customers terrible. *************************

  

  Business Response

  Date: 01/23/2023

  IN RESPONSE TO THE CUSTOMERS OIL CHANGE PLAN. I AM ADVISING IT IS ONLY OIL CHANGES NOT TIRE ROTATIONS THE CONTRACT CAN BE PROVIDED IF REQUESTED. CUSTOMER HAS USED 3 OF SEVEN OF THIS MAINTENANCE PLAN. SO A FULL REFUND WILL NOT BE  PROVIDED. I WOULD ALSO LIKE TO MAKE NOTE THAT THOUGH THEY ARE NO LONGER WELCOME AT THIS FACILITY, HIS MAINTENANCE PLAN CAN BE USED AT ANY NISSAN DEALERSHIP IN THE COUNTRY INCLUDING THE OTHER LOCAL STORE. IF HE WOULD LIKE A REFUND, WE CAN CANCELL THE CONTRACT AND PROVIDE A REFUND OF $114.28 AS 3 SERVICES HAVE BEEN ALREADY USED. OTHER THAN STATING HE HAS BEEN DISCREMINATED AGAINST, IS HAS NOT PROVIDED ANY DETAILS AS TO HOW HE WAS OR WHY HE FEELS HE WAS. JUST THE STATMENT THAT HE WAS WITH NO PROOF OR REASONING. 

  Customer Answer

  Date: 01/24/2023

   
  Complaint: 18859792
  
  I am rejecting this response because: The business has not contacted me to try to give me the $114.28. I do not agree with the reasoning behind the ban as I still feel I was treated unfairly multiple times at this establishment. But I am willing to accept the $114.28 as a compromise for the situation and my oil changes that I will no longer be able to get at the only location near my home. If the business contacts me and provides the amount stated then I will be more inclined to feel the situation and negative experience is settled. 
  
  Sincerely,
  
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