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Business Profile

Optical Goods

Abba Eye Care

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Optical Goods.

Complaints

This profile includes complaints for Abba Eye Care's headquarters and its corporate-owned locations. To view all corporate locations, see

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Abba Eye Care has 11 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/05/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Since I was young, I have been told by my eye doctors that I have astigmatism. I visited Dr. **** at **** on Tuesday, January 28, 2025. During the appointment, I was told by the nurse (prior to seeing the doctor) that he noticed my astigmatism. During the exam, Dr. **** was friendly and informative; I was told my vision did get a little worse, but not terrible. Following the appointment, I was fitted for glasses. At this time, Dr. **** had left for the day. The lady who fitted me told me my insurance would not cover the purchase of my prescription glasses. I asked why, as my glasses last year were covered. She told me that they were covered last year due to my astigmatism being noted on the last prescription, but that the doctor forgot to put my medical condition on this years prescription, and therefore my insurance would not cover it. I reached out to ABBA eye care and was told to try the new prescription for a few weeks and if there are problems, Dr. **** could see me again for an additional fee. My insurance covers my glasses as long as my astigmatism is noted; however, the office wishes I purchase the prescription glasses out of my own pocket to try, then if there are issues I need to repay for an appointment to fix it.

      Business Response

      Date: 02/10/2025

      We are sorry for the inconvenience that the insurance does not cover the patients RX and have reached out to the patient and left voicemails for the patient to contact us.  We do recheck RX at no charge for our patients if needed as standard practice.  The patient can contact insurance company as well if she would like to dispute. We are currently waiting for the patient to contact us to resolve the issue. Thank you again. 

    • Initial Complaint

      Date:09/21/2023

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I took my daughter to **** on 7/12/23 to get her eye exam, she has gone there for many year. She had to get a new prescription and after she got them and wore them the glasses she instantly got a headache, call **** in ***** to see if they could check them and they told us that all there equipment was packed and they where moving and closing doors. We were never notify about this. If we had been I would have found a different provider so we didnt have travel and take off work or school. Took to different eye Dr and **** had the wrong prescription in her glasses. I have used my insurance on this and cant use again. So no I have to pay out of pocket so my daughter can see. **** should be sued for insurance fraud knowing they were closing there doors in *****. I have to come up with another$360 for my daughter to be able to see. Corporate companies dont care. **** is the worse place ever dont use.

      Business Response

      Date: 09/22/2023

      We appreciate your feedback and apologize for your customer experience. We are sorry to hear that you did not get the communication notifying our ***** patients that we were consolidating our ***** and ******** practice. Just to follow up with our conversation, due to time and travel, we are happy to do a full return and release your insurance authorization.  Please let us know if we can assist you further. Thank you

      *****************************

      Market Manager

      Abba Eye Care

      Customer Answer

      Date: 09/22/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************

    Abba Eye Care is NOT a BBB Accredited Business.

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