7 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Brian D
1 star12/15/2023
I ordered a max **** of **** tons of rock they only delivered **** tons. Now pioneer wants to charge me an additional $160 delivery fee to have the remaining 1 ton of rock delivered. Poor customer service and absolutely price gouging the customer by not fulfilling what they said could be delivered. Tried talking to the managers and they all could care less.Review from Josh R
1 star12/08/2023
We ordered rock through a contractor. The wrong rock was supplied. Pioneer Manager, *****, declined to acknowledge a potential mistake or to come to the property to evaluate it. When we brought samples in, they identified one as the rock we ordered and the other as a different rock. When we brought this to management's attention, *****, said we never came in. When we showed them their employee's writing and signature on our sample bags they said she was not authorized to identify the rock samples despite the site manager asking her to do so in my presence. We were referred to customer service, ******, who also declined to acknowledge any possible wrong and was also unwilling to send someone to the site to evaluate the mistake. They offered us 1.5-ton of replacement rock as a consolation and said I (customer) needed to figure out how to get it moved. Poorest customer service ever.Review from Stetson B
1 star06/27/2023
Terrible service and couldnt wait ***************************************************************************************************************************** a hurry. Sent me sister to go sign and they said sorry we already left and by the way Im charging you $189 trip charge on a $380 deliver. Joke
Pioneer Sand Company Response
06/28/2023
Good Morning,
I would like to look into your situation and see if there is something I can do to help make this right. Can you provide me with an order number or some additional information.
Thank you,
*************************Director of Customer Service
Review from Natalia Y
1 star07/13/2022
Pioneers delivery truck completely destroyed my front yard and sprinklers system. Ive emailed and left voice messages but nobody from Pioneer has returned to me?? Ive just bought this house, checked the sprinklers, I was very happy that the yard looks good and I dont need to invite a gardener to take care about the loan. And now it all looks like a contraction sight ?????Review from Marie G
1 star07/09/2022
I made a purchase over the phone and they never gave me receipt I called over a couple weeks and explained I was unable to pick up the pavers and when I called to talk to them about the material they said that it was my loss and they kept my money I asked for compensation they wouldn't compensate me I asked to talk to a manager they kept saying they would call me when I went in the people that work there were giving me information that I had nothing to do with me being very unprofessional I reached out to the management and they would not do nothing for me I asked for a corporate number and they wouldn't give it till this day I still hasn't got resolved I've been in there multiple times trying to get help and nobody has helped me! The location that did this to me is the one from ****** ******* on ***************Review from Jennifer B
5 stars05/02/2022
I am completely impressed by the customer service we experienced at the *******, Pioneer Sand Company. During or backyard renovation we installed **** square foot of turf and 45 tons of river rock. EVERY PERSON from Management, to sales associates, to schedulers, to delivery drivers were professional, helpful, kind, and courteous. In today's world you are lucky to find a glowing star in a company much less then entire staff. Thank you Pioneer Sand, *******, for employing and maintaining such a high quality staff that are trained, knowledgeable, and friendly.Review from Francisco N
1 star03/17/2022
My name is ************************* or Nez Landscape LLC I been waiting for small refund check and its been two months and to make matters worst they tell me other companies been waiting since September of 2021 for refund. Im from the *******, ** Pioneer Location
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