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Business Profile

Scenery Studio

PDB Creative Studio

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Scenery Studio.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/11/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made an order that their website took the full $187 amount, instead of putting it through as Sezzle as It said. I am disabled and have Covid. The customer service at PDB is VICIOUS! They wrote me an email that shocked and disturbed me with LIES! They slandered me! SLANDERED! THE ***** SLANDERED ME, called me names and even as a closing "Sentiment" told me to have the day I DESREVE! She said not to ***** her website and it was their error and EVEN if it wasn't. A 61 year old disabled person doesn't need to take this garbage.

    Business Response

    Date: 01/18/2023

    I am just receiving your letter about this complaint. I am including the initial correspondence with this customer that filed this complaint. I dont know exactly what she wrote because it was not mentioned in this letter, but she did threaten to file a complaint with you. Please also note that our office hours are M-F, 9-5 and I was actually responding outside of normal business hours as I sometimes do and was trying to assist her anyways. 

     

    I would have canceled the order for her if I could have located her order, but she never responded with the information I requested. The fact that she failed to put it on the Sezzle (a 4 installment interest free payment plan) is not our fault, but hers. She somehow failed to select that upon check out.  

     

    Please let me know if you have any further questions. Thank you.

     

     

     

     

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    PDB Creative Studio

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    Pdbcreativestudio.com

PDB Creative Studio is NOT a BBB Accredited Business.

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