Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/17/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a pole barn kit on behalf of our 501(C)(3) nonprofit, ****** Grateful Acres. We are not having the company build it for us, we are building the barn ourselves as I am an experienced builder. Since we started dealing with Larkspur Buildings, they have proven to be difficult to contact and generally unresponsive more so than not. The deal was for the agreed upon amount of $60,124.00 we would get stamped engineered plans and all the materials necessary to build what the plans show. This agreement was initiated on or slightly before 5/1/2023. We have now run into some pretty serious plan discrepancies and material shortages. It has now been one week since I was last able to speak to someone at the company at which point they promised that I would have revised drawings in my email this past Monday (Sept. 25) at which point I would be able to review them and present a comprehensive list of what materials we are missing. Both of the phone numbers that I have been calling now have full voicemail messages and all texts and emails have gone unanswered all week. We only have so many good weather building days left at ****ft in the mountains and I need answers asap so that our animals have a warm dry place to exist through the winter.

  Business Response

  Date: 10/03/2023

  Dear BBB - This complaint is for a company that is located in ********, a company that builds **************************** is Larkspur ************* and we do high end residential remodels and construction in the ********, **********.

  This is not a valid complaint, and I am very disappointed by the laziness in mailing ** this notice.

  Please take this down and dispose of it immediately.

  Thank you, 

   

  ***********************

  Customer Answer

  Date: 10/04/2023

  The company, Larkspur Buildings, has finally been in touch with us and is working on providing us with answers to our questions and they are supposedly bringing us the building materials that we are missing TODAY, Wednesday, October 4th. If this all comes to fruition then I suppose we will drop the complaint but we would still like it to be known to others that they are a difficult business to work with. 

  Customer Answer

  Date: 10/13/2023

  ***********************************************************************

  ************

  Business Response

  Date: 10/30/2023

  We did everything what the customer ask.

  **** we sent our construction manager to explain any doubt.

  We called to the customer many times and never return our calls.

  Our **************** is excellent and we are open every day from Monday to Friday from 7am to 4pm.

  In the past we answer calls from the customer Saturdays and Sundays.

  We stay here to help.

  Customer Answer

  Date: 11/01/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **************

• Initial Complaint

  Date:09/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted with Larkspur Buildings in mid January of 2022. I purchased plans and all the materials for a barn kit. The total that I paid, was over $37,000. I have receipts for these payments along with the purchase order for the materials and services paid for. To date, 6 Sept, 2022, I have not received the materials required to complete this project. Additionally, the paid services that the contractor was supposed to provide were done poorly and had to be redone completely. The poles were not properly installed and had to be redone. The poles for the lean-to sunk after a rain and had to be completely reset. After repeated delays, I went to the Larkspur office and had a meeting with *********, the owner, and his then project manager *** (the fourth project manager in this process). We outlined everything that was missing. ********* promised to have those materials delivered on August 19th. That date came and went with no delivery. I went back into *********'s office on Aug 23rd. He told me that he was short handed and would have the materials delivered on Sep 2nd. I began texting and calling him that morning. He ignored my calls or sent me short text messages indicating that he would call me back. I took time off from work and waited around on each of these days, only to have no delivery. ********* finally called me back around 5:30 PM to tell me that he was not going to be able to make the delivery and that he would for sure deliver on Tuesday the 6th of August. This is the 6th of August. No delivery.Now, like other customers before me, the owner will not answer calls or messages. I have a barn that is half built, that I cannot complete without the materials paid for. I estimate that I still have $15,000 to $20,000 in materials that have not been delivered. If we cannot get this issue resolved here, I will have not choice but to contact an attorney.

  Business Response

  Date: 09/14/2022

  We already talk with the customer and we agree when we will do the delivery

  Customer Answer

  Date: 09/16/2022

   
  Complaint: 17926164
  
  The company is scheduled to deliver the rest of the materials on 23 September.  When that has been completed, I will happily close this complaint.
  
  Sincerely,
  
  ***************************