Complaintsfor5th Gear Motors
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Complaint Details
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Initial Complaint
11/26/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I bought a car from a dealership called 5th Gear located in **************** on the 5th of October for 4600.00$ it is a 2007 *** 335xi.I found out this car is a complete lemon it leaks transfer case fluid and now its not drivable at all something going on with the engine so now it just sits in my driveway.Upon finding out about this car I confronted the dealership about these problems only to be told that they wasn't going to fix the car.I spent all my money and now I'm without a car and having a hard time getting to work this car dealership really put me in a bad position all I want is for them to be fair and fix the car so I can at least get back and forth to work please help me with this situation thank youBusiness response
12/05/2023
In regards to this customer we have already settled this matter with ************************. This vehicle was bought as-is 10/6/23. After coming in and harassing our customers we informed him that we were not going to do any further work on the vehicle but we credited $350 that was owed on the purchase in recognition of the troubles he was experiencing.Initial Complaint
12/16/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On December 3,2021, I ******************* purchesed a car a 2006 ****** Tribeca. I paid *******. At the time of purchase they gave me a diganose that the timing belt was going out and that it needed to be fixed. I said ok. Well on December 9 as I was driving on the highway the car died out and than started making a knocking sound as soon as you pressed the gas. The car was not drivable after that. i than had it towed to a mechanic shop, they checked the oil levels in it and realized that there was metal in the oil, coming from the engine. At that point the mechanic inform me that the engine was done for and it would cost around **** to get a new engine and for labor. I contacted the business and informed them and they said that it was not there problem anymore. I asked if there's anything they could do since i only had the car 6 days before it broke down and they said no. I then went down to the business and asked to speak to the owner, but he just left and walked out. At this point the salesman was retracting what he said was wrong. Originally he said timing belt, now he was saying timing chain.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.