Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The salesperson ****, talked as it he was sincere and repeatedly told us how up front he was but it was an act. He throws in how he served in the military to make you feel a little more at ease and that he is more honest than not.I purchased a 2014 Maxima that looked great on the surface, when we test drove it, it seemed good. Within the first 24 hours the check engine light came on. It became clear that this vehicle had not been properly inspected before being sold to us. The following is what they have listed on their website, "At Rocky Mountain Auto Brokers each of our vehicles are put through a thorough and comprehensive inspection process before we offer the vehicle for sale on our lot in ****************, **."When I contacted the dealership about the check engine light, I was told I would receive a call back. I did but missed the call so they left a message stating they had the vehicle scheduled for the following day at 1015 to be repaired. Before we went to the appointment my husband called and asked if they had some kind of loaner or what the duration would be and they said no to loaner and that it would only be 1.5 hours that they would have the car. When he arrived to the dealership he dealt with ****, and was told just for the diagnostics we would have to pay $119. With in 24 hours of buying the car the light came on. We decided to take it to a trusted certified mechanic for a full inspection & the following problems were found: Bad O2 sensor, one tire with inner ware to the point of almost wire showing, the air filter was completely black, rear shocks were on their way out, front suspension need ********* should get a tune up soon. It's evident this place prioritizes profit over customer satisfaction. They engage in shady sales tactics & sell subpar vehicles without proper inspection. AFTER A WEEK OF HAVING THE CAR MORE IS WRONG WITH IT. From what we saw they put oil on the shocks/suspension to stop the squeaking long enough for them to get it sold.

  

  Business Response

  Date: 12/13/2024

  It is unfortunate that Ms. ******** does not trust our dealership. In spite of her resentment towards us, we are still willing to help her through our service department. However, it is not a reasonable business proposition to sell us the car she purchased from us for exactly $10,650 for her suggested amount of $15000 and we already paid a fair amount of money for the vehicle she traded in. We believe that any reasonable requests from our customers should be addressed but the ones that don't make any sense, we respectfully decline. 

  Customer Answer

  Date: 12/16/2024

   
  Complaint: 22681859
  
  I am rejecting this response because:
  We would like the Malibu back. The ****** Is in horrible condition. It is getting 13.4 mpg.  This is not right.  I do not trust that it to be fixed by you as well. Resentment is far from what I have.  You can not blame me for not trusting you. Read your own reviews and put yourself in my shoes.  I have to live and survive like anyone else and the Maxima and the issues it has is something I cannot afford to fix.  I have my elderly mother I take care of and just taking her to the ** the other day was a 1/2 tank of gas.  You should seriously be ashamed of yourselves. I just want my car back. Biggest mistake I ever made was going to your dealership.  It is seriously ruining my life and it *****.  You people are cold and wrong for this. 
  Sincerely,
  
  ******** ********

  

  Business Response

  Date: 12/17/2024

  We stand by our initial response which was more than reasonable. 

• Initial Complaint

  Date:11/24/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After finding the specific vehicle I was looking for online at Rocky Mountain Auto Brokers I made arrangements to fly out, purchase the vehicle, and drive it home on 10/31/2024. When I arrived at the dealership the vehicle had been warmed up and parked in front. After a test drive which seemed normal we agreed on a price, which ultimately came to $30,699.20. After leaving the dealership I drove for a few hours until stopping where I had planned to spend the night. The next morning of my 1000 mile drive home the vehicle began to act strange. When leaving the parking lot of where I had spent the night I experienced a significant delay in the transmission, followed by a hard "thud" of it falling into gear. Unsure of the cause and more concerned about getting home I set off on the highway, where, in top-gear for hours on end I noticed no issues. On the second day of the drive I had a repeat experience, where the transmission once again seemed to fall into neutral temporarily, before landing in gear with a hard "thud". At this point I decided I needed an independent inspection of the vehicle as soon as possible. Upon returning home I made an appointment at my local **** dealership (Since **** is the manufacturer of the vehicle) and on 11/07/2024 they inspected it. After conducting a series of tests their recommendation was a replacement of the transmission assembly for a CDF Drum issue. Having received this invoice I immediately notified Rocky Mountain Auto Brokers as the price for this repair was quoted at $6,810.23. Assuming there would be some coverage under the 30-day, 3000 mile warranty included with the vehicle I continued to reach out to the salesman for information, which went mostly unanswered. After eventually making contact with the sales manager he then provided me with the name of the service director, who has yet to return any of my multiple calls. I would like Rocky Mountain to provide some resolution in this matter and offset the cost of the repair.

  

  Business Response

  Date: 11/26/2024

  This customer purchased a 3 month or 3000 mile warranty that should cover his repairs. A copy of the warranty contract, which includes a telephone number for claims was sent to him by our sales manager, ******* ******. 

  Customer Answer

  Date: 11/27/2024

   
  Complaint: 22600225
  
  I am rejecting this response because:

  As seen in the attached document, the only telephone number listed is that of Rocky Mountain Auto Brokers. I have already filed a claim through "Select Shield" which seems to be the 3rd party warranty company. I'm also confused as to why, after multiple conversations with various individuals at Rocky Mountain, they wouldn't have provided clear direction on how to file a warranty claim through the appropriate channels.

  
  Sincerely,
  
  ******* *********

• Initial Complaint

  Date:11/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 26th of 2023 I purchased a 2013 *** 528xi. At the time of purchase the car sounded and drove fine. Two weeks later the alternator went out, took it to Rocky Mountain Auto Brokers for replacement. Then another two weeks after I received back the vehicle the ***** soiled went out and made the car undriveable. It took about a month to replace. Two days after receiving back the car both CV axels disconnected one after another which were two separate trips to the dealerships service center. Then in December the vehicles motor had a catastrophic failure, resulting in two different motors and a used transmission. The first motor they put into the vehicle had another catastrophic failure, resulting in needing another motor, and in the process of putting the third motor in a technician physically dropped the transmission and cracked the housing resulting a different used transmission being put in. This technician was later fired. And after many set backs like the driveshaft bolts needing replacing which took a month, and countless other repairs I finally received the vehicle. Shortly after there was a lean code, missing motor mount bolts, the *** not responding with the car, and now it still needs work as it will not drive any more. The dealership advised me when receiving the vehicle I had a warranty to use and that the repairs after the motor fiasco would be near free of charge by their then Service Manager who is now fired. I have received news that I no longer have a warranty after it was misused by the dealership and is no longer usable.

  

  Business Response

  Date: 11/26/2024

  Before responding to this complaint, we would like to clarify that our former service manager was not fired. Rather, he resigned to start a new job somewhere else. As far as the main complaint which was the fact that this customer cannot use his extended warranty anymore, that's a determination that's made by the warranty company and not our dealership. However, we deal with different warranty companies and he is welcome to purchase another extended warranty at a discounted price by us. 

• Initial Complaint

  Date:11/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to contact this dealership about canceling my ************** policy for my 2018 ************* GLS450 purchased in OCT 2023 *** ************** advertisements and communications since Sept due to the fact that I have PCSd overseas for an indefinite period and the policy is no longer worth the payments so I would like my policy refunded and canceled HOWEVER this dealership is refusing to answer my emails, website inquiries, and return my phone calls. This is proving to be a very untrustworthy dealership.

  

  Business Response

  Date: 11/15/2024

  Looking into whether or not the finance products purchased by this client can be cancelled by our finance department and communicating directly with him. We will contact this client as soon as we hear from our business partners we contracted with. 

• Initial Complaint

  Date:11/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a pre-owned **** Q7 from Rocky Mountain Auto Brokers on September 10, 2024. The sales manager assured me the car had gone through a pre-inspection process. The pre-inspection process is outlined on their website at *********************************************************************. When the car was delivered to me, it had a low oil indicator and brakes that did not work with serious and dangerous wobbles at high speeds. Within a few days, a check engine light also came on, indicating an intake manifold error. I flagged the issues with the dealer and they offered to fix it. At my own considerable cost, I drove from ****** to ****************, paid for a hotel and spent a day while they supposedly worked on the car. The only work provided was machining of the rear rotors. The check engine light issue was not addressed, the brake issue was not addressed and the oil leak was not addressed. I immediately called and requested they fix it. They refused. I indicated that I would take it to a reputable mechanic in ******, Paddock Imports, and provide them with an overview of the work for reiumbursement. They have refused to respond to any further correspondence. Paddock Imports repaired a number of items that should have been addressed under the pre-inspection process guaranteed in writing by Rocky Mountain Auto Brokers. The work was completed on 10/28/24. I was without a car for four days. The work cost a total of $3,386.48. The work included the following: Oil Pressure regulation, brake disk, brake pad, control arm bushing as bushings were cracked and leaking, four-wheel alignment, replace oil pressure switch, replace front brake pads, rotors and sensor. Receipt and full overview available.

  

  Business Response

  Date: 11/04/2024

  The issues raised by this customer are being handled directly with him. Hoping to resolve them to his satisfaction.

• Initial Complaint

  Date:10/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased the vehicle on September 21st, 2024. One safety issue after another. First after purchasing the tires were rotted. After fighting they replaced them. The major issue is last night I was driving with my 3 year old child and became stranded on the highway at night. After they fixed the tires seems someone took the pins and bolts out of the brake calipers. Also, stole the ** specific key to remove the rims which added to being stranded and unable to remove the tires to access the faulty calipers! You could have killed me, my son and unborn child! Also, immediately after they replaced the tires a sensor is faulty and the check engine light has now been on. Spoke to someone today and they said, just schedule to bring it in and that they cleared a check engine code before selling the car but didnt fix anything. Confirmed the only 360 inspection done was replacing windshield wipers. So luckily your not being met with a wrongful death suit, we have pictures of the calipers that almost came off and witnesses at Autozone in ****** that can attest to the condition and extremely dangerous position this dealership placed my family in. Why would we bring the vehicle in for your people to check it when you didnt do it the first time or before you finalized the sale. You almost killed us and we want the car returned for a FULL REFUND. THIS IS COMPLETELY DISGUSTING HOW LITTLE YOU VALUE OUR LIVES AND OUR CHILDRENS LIVES. WE WANT THIS CAR RETURNED AND A FULL REFUND FOR SELLING A FAULTY DANGEROUS VEHICLE THAT ALMOST RESULTED IN A WRONGFUL DEATH!

  

  Business Response

  Date: 10/10/2024

  We are sorry, at Rocky Mountain Auto Brokers, to hear that you were stranded on the highway at night. We apologize for this inconvenience that probably happened after the close of our business. We are willing to look into any mechanical problems that you are either experiencing or found by another repair facility and attempt to fix them to your satisfaction.  
  However, we are not willing to give you a full refund after you signed a binding contract on both parties and took delivery of the vehicle you purchased from us.  
  Again, we apologize for any inconvenience and are willing to help you with any reasonable requests. All you have to do is give us a call at ************ to schedule an appointment at your convenience.  

  Customer Answer

  Date: 10/17/2024

   
  Complaint: 22372294
  
  I am rejecting this response because:
  
  The calipers on all four tires were loose after you serviced the vehicle. Still questioning whether this was intentionally faulty or gross negligence. The sensor was admittedly cleared by your mechanics without being fixed. I am deathly afraid of any work you would do as it already almost cost me my life and my sons life. 
  
  Sincerely,
  
  Ewelina Wszolczyk-*****

  

  Business Response

  Date: 10/25/2024

  It is unfortunate that you rejected our extended hand to help. we deeply regret that. However, the only other option we can offer you is to trade in this vehicle for another one that hopefully will make you happier. 

  Customer Answer

  Date: 10/30/2024

   
  Complaint: 22372294
  
  I am rejecting this response because:
  
  The issue is the dealership and how they have handled every single situation since purchasing the vehicle. They are untrustworthy, deceptive and evasive (as proven with their responses to this complaint.) You endangered our lives by selling a faulty vehicle and lying about its condition. No way we want another faulty vehicle from you. We want it refunded and returned. Its disgusting how little concern you have for human life and providing quality service and products. 
  
  Sincerely,
  
  Ewelina Wszolczyk-*****

• Initial Complaint

  Date:09/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A trade in deal was made between Rocky Mountain Auto Brokerage and I; I traded in my VW Jetta for the purchase of the Santa Fe Sport. Following the deal, the vehicle broke down within a month. In the process of trying to use the third party warranty, we found out that my warranty was not entered in the system properly and was called "sloppy" by another member of RMAB. This led to a more in depth review of the deal on the buyers part and we found that not only was the warranty done incorrectly (and had been fixed afterwards) that we believe we were falsely charged more than the car was worth and the deal had been misrepresented. I found out in this process that there were undisclosed issues with the car. I am hoping to withdraw from the deal and receive my trade in vehicle or a fair monetary compensation that reflects the value of my traded vehicle if it has already been sold. The payments to the finance deal of the Santa Fe have not even begun, and the issue with the car, although under warranty; will take roughly a few months to service.

  

  Business Response

  Date: 09/05/2024

  According to our finance manager, *******************, the service contract that *************************** purchased from him has always been active since the time she signed the contract with Rocky Mountain Auto Brokers. However, this service contract was superseded by the extended factory warranty on this vehicle as  explained to her by our service manager who offered to send her Santa Fe to a local ******* dealership for a new engine at no charge to her. But because she did not want to wait, he agreed to send it to a place she found in ********* for her own convenience since it could have a new engine installed earlier. As far as overpaying  for the vehicle, she paid exactly the price that was advertised online for the general public. Please see the two attachments that clearly show that the average price for this vehicle within a 500 mile radius is $19,800 and its  **** Power retail value is $18,650 when she only paid $17,861. Finally, the contract signed by both parties is binding on both parties. Therefore, no money can be refunded to this customer since we have done everything to satisfy her as a customer including driving her car all the way to ****** to a repair facility of her choice free of charge.  Nonetheless, we would be glad to help her with any reasonable requests she may make in the future.  

• Initial Complaint

  Date:08/27/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2018 *** 430I with right at ****** miles on the car from Rocky Mountain Auto Brokers. We went to test drive the car. Liked it and did paperwork. They then told us we could not have the car as it needed to go through their service department. The car was there for over two weeks in the service department. Before we got a call to tell us it was ok to come get it. No idea what work was done. As they would not tell us for sure. Fast forward to 6/24/24, and ****** miles. I was driving the car when I have a Chassis stabilization code that popped up. We then reached out to *** of ******** to have the car looked at. When the tech looked at the car. He realized the steering wheel, air bag, and cluster were from an older model car. When he plugged into the car. The control unit for the steering was not communicating with any other control units in the car. I was told by the dealership that the air bag could of went off at any time while driving or sitting. The steering could of also went out due to not communicating with the electric steering rack in the car. Potentially causing us to wreck or die. The safety equipment had been changed with parts that were not compatible with the car. We were also told with the wrong cluster in the car. There was no way to verify actual mileage on the car. They also found that the transfer case had a code for end of life. Which they said with the control unit in the steering not communicating with the car. It could cause it to burn up the transfer case and damaged other parts on the car. I then reached out to the dealership where we bought the car. After 2-3 weeks of calling from 8/8/24. I was finally able to talk to the gm 8/27/24. Rocky was his name. He told me it was not their problem and unless I had 1000% proof that it had been changed. He would not help us in any many. It was also noted to our bank. They no longer want to carry the loan due to not knowing the condition of the car.

  

  Business Response

  Date: 08/30/2024

  Indeed, Mr. *************************** purchased a 2018 *** 4 series with exactly ****** miles from our dealership on 10/27/ 2023. He took delivery of it after it passed our service departments inspection. After driving it for 10 months and putting ***** miles on the odometer, ******************** admittedly hit a curb and was forced to take it to a *** dealership in ********. He claims that the *** dealership told him that the vehicles original cluster was replaced by an older models cluster which is not compatible, thereby negatively affecting other parts of the vehicle, including the airbag.  
  Our General Manager, Mr. ********************** *********, did not tell this customer that it was not the dealerships problem. Instead, what he told him was that even though the vehicle left our dealership in good standing, and since the airbag is a safety item, he is willing to look into this problem. However, he told ******************** that he needed a service report from *** proving that the original cluster was replaced by an incompatible one so that he can forward that report to the auction that sold us this vehicle. Mr. *************** has been checking his emails every day and he has yet to receive the requested report from this customer. Once we receive this report that needs to be CCd to our new used car manager at ***************** ********************** is willing to help by contacting the above auction. 

  Customer Answer

  Date: 09/03/2024

   
  Complaint: 22203001
  
  I am rejecting this response because:
  No curb was ever hit with the car. No damage was done to the car. No other work was ever performed on the car other than their shop. Which after buying the car. It set in their shop for over two weeks. As we were told that their shop was waiting on parts from running it through their service inspection. To fix the parts they said it needed before we could have the car.
  The car kicked the codes. It was taken to the *** dealership. Which has techs specific to work on this car. It was noted by their certified technician that the air bag, steering wheel, and instrument cluster had been changed to a previous model year. Also the controller for the steering wheel, cluster and airbag will not work for this model. It does not interface with the car. Making it unsafe to drive due to air bag not functioning right. Not setting off when needed. Or setting itself off going down the road. Also the possibility of loss of steering functions while driving. Which is a safety hazard, and could have caused my wife or myself to be injured or killed. We were lucky the car did not do this to us. A certified technician from a *** dealer sent us the fix and why it needed to be fixed. Also why the dealership where the car is getting properly looked at by a certified technician does not want to let us have the car until it is fixed and safe to drive on the road again.
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:02/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My partner and I were looking for financing and gave permission to pull credit. It didn't go through, no big deal. We told them not to pull it again. Revoking permission. They did 6x after that with different institutions and for vehicles we did not even agree to purchase! They also said our deposit would be refunded when we gave it to them and now they won't refund it. I'd like my partner to get his deposit back and I'd like the extra enquiries removed from my report.

  

  Business Response

  Date: 02/16/2024

  The agreement between our sales manager, *********************** and *********************** (*********************************** partner) on January 26, **** was for Rocky Mountain Auto Brokers to secure a ******************************************************************************************************* return the aforementioned customers will give the dealership a $500 non-refundable deposit to show their intention of pursuing the deal. Unfortunately, they decided to back out on the deal and therefore forfeited their deposit. As far as the credit pulls are concerned, Rocky Mountain Auto Brokers pulled their credit bureaus only once but it is customary for banking institutions to pull the credit of prospective borrowers before they give their approvals. 

  Attached, please find the non-refundable deposit form signed by *********************** and the credit application authorizing us to pull credit bureaus signed by both ************** and ******************. 

   

• Initial Complaint

  Date:01/24/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Dodge Durango on 9/15/2023. My sales rep handed me a blank sheet of paper with the final price and had me sign it. I never saw this sheet of paper again. I was taken back to finance to sign all of my documents. I dealt with *******************************. He advised me of all the warranty add-ons, and let me know they were not optional. This added around $8000 to my loan, which was more than the what was on the blank sheet of paper I had to sign agreeing to my final price. He advised me not to worry because all I had to do was put gas in my car and they would take care of the rest He said you probably wont pay for anything and if you do its only a $200 deductible I am fully aware that this was bull but was definitely in need of a car and that is how scams work. These additional costs are never brought up prior to agreeing to price. They are never mentioned until someone is sliding papers across a desk telling you these are all part of the price This is false and a blatant lie. I needed my car serviced on 1/11/24 and nothing was covered. I was told I could switch my plan to a better one. I was told that everyone was going to talk to the ** Rocky to take care of the issue. I was told I could see my file. I was told my warranty would be refunded back to my loan. None of this happened, everyone just lies about everything. I was sent from one building to another over and over. I missed almost a full day of work, because I had to repeatedly go in person just to talk to someone over the 8 days that they had my car because no one returns phone calls and you are just transferred to voicemails of people you don't need to speak with. The warranties are all a sham. I was lied to and blown off by every person, including the accounting rep that thought I was on hold while I was listening to her mock me to her co worker. I sent an email to the **, which was turned into a sales inquiry. This is just bad business, every real review is the same.

  

  Business Response

  Date: 01/26/2024

  Our General Sales Manager, *********************************, is working directly with the customer for an acceptable resolution to her issues. 

  Customer Answer

  Date: 01/30/2024

   
  Complaint: 21193710
  
  I am rejecting this response because: No one has actually contacted me in regards to any resolutions. I was told I would get a call back on Saturday 1/27/2024. It is Tuesday 1/30/2024 and I have not heard anything from this dealership. No one is "working with me" to provide anything. 
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 01/30/2024

  I spoke with **************** today and we have resolved the issue.

  Customer Answer

  Date: 01/31/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************