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Business Profile

Auto Insurance

Michael Marlovits - State Farm Insurance Agent

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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  • Initial Complaint

    Date:03/14/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have moved from ******** in October, since then I have called and left multiple voicemails in addition to emails seeking change in my policy. I have received zero callbacks or replies and have resulted in calling other agents to try and help. I am still being charged by Michaels office and my policy continues to be altered back to my old information WITHOUT MY CONSENT. I now have multiple policies on two vehicles and two drivers because of their incompetence and lack of communication.

    Business Response

    Date: 04/09/2024

    We do have record of ***** calling the office, those records go back to October 2023.  We also have record of calling and texting ***** back in October and March.  Those are in the attachments.  State Farm Corporate controls all cancellations/changes to policies.  Once we send the request to State Farm Corporate, the timeline for it to be completed is out of my control.  State Farm Corporate system generates all billing.  That is also outside of my control.  None of their billing accounts were set for an automatic withdraw.  I am a little confused as to the nature of this complaint.    

     

    In the attachment I have phones calls from my office to ***** as well as a text message that was sent to him.  

    I hope this helps.  

Michael Marlovits - State Farm Insurance Agent is NOT a BBB Accredited Business.

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