We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Building Materials

Johns Manville Corporation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Building Materials.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/14/2023

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ******************** installed a TPO (insustrial grade-pond liner) roof with a 20 year guarantee. ******** brochure did the ******************, ***************, etc. I called ********************* from Mansville, the manufacturer, because the roof starting leaking after only nine years. ****** stated A ************** would contact me to SCHEDULE an appointment. On February 9th, 2023 a roofer from A-Preman informs he was up on my roof without my authorization. Highly UNPROFESSIONAL! I called **************** and A ****** to voice my concern. I don't want anyone up on my roof without my consent. No ac units, satelite dishes, or cables are permitted on my roof. I scheduled an appointment on Feb.20th for A-Preman to inspect the authorized and designated area. I went up with them on the roof. I have a video and pictures during the rain when it leaks. And it doesn't always leak depending on the wind, strength of rain, etc. They didn't do a water test(using actual water). I then get a bill for $650.00, and **************** tells me after the fact that if they can't find a leak I'm going to get charged, but not before the inspection. Some guarantee! Now the roof is leaking apartments #**, 12, and 13. I don't know what that initial roofer did up there without my Authorization. It wasn't leaking before. I have to reimburse the tenants for any damage to their property which can cost thousands of dollars! I'm writing to AOA(Apartment ******************* warning others not to invest in Mansville TPO pond liners. I thought I was going with the best products-industrial grade. Even ****** roofing told me most apartment owners don't invest in supposedly the best roofs.! I have elderly, children, and section 8 tenants. I want Mansville to honor their 20 year guarantee, and decease with these cheap gimmicks charging their customers unfair fees for a product they so highly recommend. I want my roof to be repaired immediately, free of charged, and to be done professionally.

    Business Response

    Date: 04/06/2023

    We are in the process of investigating this matter through a site visit.  We are reaching out to ****************** to let him know we are looking into this matter.

     

    Once we know more, we will supplement our response.

     

    Thank you,

    BDZ

    Customer Answer

    Date: 05/01/2023

     
    Complaint: 19596774

    I am rejecting this response because:

     

    I have several emails from the BBB.  As I mentioned in my last one, the issue has not been resolved and it is pending.  This concerns multiple roof leaks on a 15 unit apartment complex.  I spoke briefly to a Johns Mansville representative ******************  She wanted to send out some roof techs to check out the leak.  I told her I have to consult my attorney because this has to be done correctly.  My tenants include the elderly, children, etc.  When they originally came out, some guy was walking on the roof without my authorization and without an appointment .It was only leaking in the storage room,  but I don't know what he did or didn't do.  Then, they wanted to charge me $650.00 dollars when it was authorized and didn't do a water test. So this takes time and it has to be done right. Unfortunately, I haven't been able to get hold of my attorney. I included an email from ********************* who didn't tell me there would be a charge for the inspection.  I hope someone reads this email and replies back that they have received it.

     

    ***************************

    ********************



    Sincerely,

    ***************************

    Customer Answer

    Date: 05/04/2023

     5/3/23

    I met with our lawyer yesterday.  Because of the nature of this matter, it will take maybe two months until a resolution is agreeded to between *******************s and JohnsMansville.  As I stated, we have children, elderly and low income families residing in our building so this matter has to be handled professionally. Choosing the best companies, supposedly, and then having to go through hassles to having my 20 yr. warranty enforced is a travesty of justice.  The **** IS STILL PENDING!

    sincerely, 

    ***************************

    *******************s

Johns Manville Corporation is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.