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Complaint Details
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Initial Complaint
12/16/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
ORDER ORDER #****** I was sent the wrong order. I called and left 2 messages, and emailed 3 times. The business wont respond. I requested to send me the correct order and I would send the first order back with a prepaid label, or they could refund the wrong items. I am seeking compensation for the peppermint puffs and cream filled cinnamon candy canes since I didnt receive either.
Business response
01/14/2025
"I ordered 2 packages of the peppermint puffs under the impression they were the soft peppermint candy, the kind that melts in your mouth. They are not, they are a hard candy. Was this packaged wrong? If not, why do you call them puffs? Its very misleading especially when all other peppermint puffs by other brands are the soft candy.
I would like it replaced with the soft candy or a refund. If you send me a label, I dont mind sending them back, however one package was opened. "Response from Hammond's Candies"Hello Gigi,
Thank you for reaching out. Were sorry to hear that our peppermint puffs disappointed you. To that end, were happy to send either a replacement from a newer batch or some soft candy. If youd prefer the soft candy, please confirm which candy you want, along with a good shipping address and we can get your replacement underway.
We appreciate your business and patience. Please let us know if we can assist with anything further!
Regards,
Hammonds Candies""I already replaced the candy from another company so I would just like a refund for the peppermint puffs and the cinnamon candy canes"
After this we refunded Gigi:
$10.00 for shipping and $23.87 for her peppermint puffs and cinnamon filled candy canes
Initial Complaint
11/25/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
The orders were only placed in the cart - not ************* was never received and the other was returned.Full credit is requested; credit card dispute to be filed.Customer response
12/16/2024
After much correspondence and confusion within their company, they finally issued a full refund, something that should have been done weeks ago.
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Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.
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