Complaints

• Initial Complaint

  09/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  In May, my car started having acceleration problems, so I brought it in to Emich **** They initially thought the catalytic converter was the problem. After many tests, going through the *** tech line for troubleshooting, and physically taking it off my car, I was given this update via text message:"Yes, looks like we have submitted all this info over to *** and are waiting for approval for your Motor as after removal of the Catalytic converter it is not clogged or damaged. so we are not getting proper pressure out of the engine. So we have since changed our claim to a motor for your vehicle and are waiting for the okay."They requested a free engine replacement under the *** Engine Class Settlement, which was approved. They reexamined my car again and asked to replace another part at the same time as the engine. I agreed to the work and paid for that.When I received my car back, it wasn't able to go over 50 miles per hour, it was making weird noises, and the check engine light came on. I reached out and they asked me to bring the car back. I drove 100 miles. After evaluation, they determined my catalytic converter was fully clogged and sent me an invoice to replace it for $4,600. For reference, my car is worth roughly $9,000 according to ***** Blue ******* first, Emich *** tried claiming that, "The vehicle drove fine when we test drove it." But now the manager of the service department (****** *******) has told me he thinks the catalytic converter was damaged since May. It is well-documented that the catalytic converter was in good condition when I brought it in, and they inspected my car multiple times.Despite my repeated requests, they're refusing to cover the cost of the repair, to give me their insurance to file a claim to cover the repair, or to give me a loaner vehicle for months. They've encouraged me to take it somewhere else to get it fixed. They've also made an offer to purchase my car for $1,250 so I would pay for the repair indirectly.

• Initial Complaint

  05/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I purchased a used car at the end of November 2023. One week later, we had catalytic converter problems. Now we have a car with a bad engine. Nothing in the inspection report given to us show any possibility of these problems. It there was a lemon law in place I would file a claim. We have only put around 3k miles on the car and now it is not drivable.

• Initial Complaint

  03/23/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On behalf of the 2015 consumers rights act my contract involving the lease of a 2020 *** ******** due to the following conditions. A default in the vehicles anti-theft system that causes it to be susceptible to thieves. This has been nationally reported and the subject of Federal, State and individual lawsuits across the nation. Neither Emich *** ********** nor *** manufacturers have taken measurable action to rectify or repair this problem. At the time of purchasing this vehicle I was under the impression I was getting a safe, reliable and economical vehicle when in reality this vehicle has been stolen twice within a ten month period and poses many safety hazards and financial liabilities due to vulnerability of the anti-theft system . I was never informed from the ********** that the car was stolen previously before purchasing. I was informed through my insurance company after the car was stolen. On 2/4/2023 I went to Emich *** and asked why no one mentioned it being stolen before, they proceeded to tell us that they had bought it from an auction and that they had no idea that it was stolen nor damaged. When I looked over the car fax paperwork that Emich ***s' employee provided on 2/4/2023 I noticed that Emich *********** was the repair shop who serviced the vehicle (7/25/2022) right after it was stolen the first time and sold it to me in less than a month later (8/2022)and did not disclose this information ( violation of contract). The ignition lock cylinder was replaced, the keys were reprogrammed, and the door lock cylinder was replaced. We discussed options of trading in vehicle and getting into a more reliable and safe vehicle which poses less of a risk to be stolen again. I was told I was upside down on this vehicle of $13,000.00 and would not be able to qualify or afford another vehicle due to having to roll that over into a new car payment plus the new car payment.

• Initial Complaint

  01/23/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unresolved

  More info

  I purchased an used ******** GLE 350 from this dealership. I paid $61994.75. I am a out of state buyer so I received the vehicle on 01/03/23. When I received a vehicle, I found a lot of damage inside and outside that were not listed on their inspection paper. Also, there are a lot of missing accessories. None of these information are listed on sales ad or inspection paper. In additional, a local ******** dealership found additional damages including headlight crack which will cost me additional $2000 or more. Missing key alone will cost me $710. This dealership scammed about $4,000 value total. I only attached 4 pictures but there are side door damage on both side, front and back bumper damage, leather seat damage, wheel damage, cracked headlight, missing key, and missing wheel lock bolt

  Business response

  02/14/2023

  We are sorry to hear that you are dissatisfied with your recent purchase of a used car from our dealership. We understand that you purchased the car "As-Is" and that you were aware of its condition before making the purchase. However, we want to assure you that we take all customer feedback seriously and strive to provide the best possible experience for everyone who walks through our doors.
  
  As part of our commitment to transparency and honesty, we perform a rigorous 115 point mechanical inspection on all used cars before offering them for sale. Additionally, we hire professional photographers to take pictures of each vehicle, so customers can see the condition of the car before making a purchase. We also recommend that customers get a third-party inspection for purchasing out of state.
  
  We made multiple attempts to satisfy you after the sale, but unfortunately, it seems that you are not reasonable about your used car purchase. We believe that the photos of the exterior damage and windshield you mentioned are most likely due to transportation damage between ******** and *****. Nevertheless, We apologize we were unable to come to a satisfactory resolution. 

  Customer response

  02/17/2023

   
  Complaint: 18884976
  
  I am rejecting this response because: 1) I read so-called "rigorous 125 point inspection" report that you mentioned but none of those report mentioned or listed the damages that I sent you. Also, there are new damages created by you during the transportation.

  2) Your dealership KNEW these damages but you hide it from me and lied to me. 3) None of your work is professional. I cannot even register the vehicle until now because of your stupid mistakes. 4) If you are right, why did you try to pay cheap $200 to remove my reviews? (I kept all emails that you sent me so please do not lie).

  Therefore, I cannot accept the response from scammers. 

  
  Sincerely,
  
  ***************

• Initial Complaint

  01/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Hello, I am writing in hopes to get help having **** replace the engine in my 2017 *** ********* VIN ***************** the 4 cylinder Turbo engine in this model has been discovered to have defects and as a result *** is not producing this engine any longer, they are offering rebuilt replacements. On or about 26 December I had a discussion with ****** the service manager (and ********) at Emich **** ************************************************************** Phone ************. ****** said since they could not verify proper maintenance on the vehicle they would not consider replacing the engine at ***s expense. I offered to pay for a sludge test to be performed by their service department, so they could confirm the cause of the engine problem, the loss compression is cylinder 2 was not caused by lack of maintenance, they denied my request.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩