Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/13/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello i Oder a CERMAIC advance coating kit , the love detail spray , and a Uv Flashlight . My package was delayed and just for it to be marked as delivered and not be here ! I contacted the post office and they said that it was delivered to wrong address when on the website I have the correct adress #******* ! I have called and emailed and no response ! No customer support at all, I either want my package or a refund .

  Business Response

  Date: 02/14/2025

  Hello ****, 

  Thank you so much for contacting us. I am very sorry that you did not hear from us immediately  after emailing. Our customer support team is averaging ***** hour response times due to our Presidents' Day sale. I do see that our team responded to your email on 2/13 at 3:05PM MST. We did indeed find that your package may have been lost by the carrier. We went ahead and created a replacement order for the lost package. This new shipment will leave today 2/14 via an expedited shipping method. Expected delivery would be 2/16-2/18. 

  Once again, I am very sorry for the slower than expected response to the inquiry on your lost package. Thankfully we acted on your ticket immediately and are processing the new shipment in order to get the package in your hands as quickly as possible. 

  Thank you for being an excellent customer of ours. If you have any additional questions or concerns, please let me know. 

  Regards, 

  ******* *****

  Adam's Polishes

  Customer Answer

  Date: 02/19/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ********

  Customer Answer

  Date: 03/07/2025

  I purchased Adams graphene ceramic coating kit ,Valentines Day spray, UB flashlight , the beginning of February, and they lost my package , I could understand it could been a carrier issue or theirs but it should be no excuse for me to not get my package. I called customer service and they rarely answer , and when they finally answered I told them my correct address over the phone precisely !!!!! They delivered my package to wrong adress. As soon as they delievered my package to wrong adress , I contacted them and I told them whats going on your website has adress perfect but yet delievered to wrong adress? They complained that theyre losing money, but that is their fault theyre not doing their job correctly,and theyll send over a third package, its been over two to three weeks and the third package hasnt arrived and has been left marked as shipped , I tried to asking for a refund or at least a gift card so I can go in person to their store but , No response. Be careful with this company. POOR CUSTOMER SERVICE

  Business Response

  Date: 03/18/2025

  Hi ****, 

  It sounds like we missed **** on this one. I am very sorry for the poor service you received with this order. Unfortunately our team did everything we could to get the order to your updated address. We replaced the shipment twice, both times with expedited shipping. Unfortunately the correct address provided by you was not recognized by any of our carriers. This is why the shipment was misdelivered on all three occasions. 

  As requested on March 7th, our team provided a full refund for the order that was originally placed on February 5th. Again, we are terribly sorry that our carriers were not able to get the package in your hands. If you can provide an alternate address, we would be happy to reship the package one additional time at no cost to you. Please email ******************************** if you have an alternate address to ship. 

  I look forward to hearing from you. 

  Regards,

  ******* *****

  Adam's Polishes

• Initial Complaint

  Date:12/16/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Nov 29 I ordered car products $143.62 Last movement on package was Dec 7. Its lost some where. **** said package is still in ******. Contacted company through email. Talked to ******. He kept telling me to wait. December 12 he promised a replacement shipment would be here in time for Christmas. He also said replacement would be sent out Dec 12 or Dec 13 at the latest. Its now Dec 16 and new order stll hasn't been process. I emailed him twice on Dec 16 and received no response from ******.

  Business Response

  Date: 12/16/2024

  Hello *******, 

  Thank you so much for taking the time to chat this afternoon. I greatly appreciate your understanding of the situation, and slower shipping times during the holidays. As I mentioned over the phone, we refunded your original order total, and overnighted the replacement order to ensure delivery tomorrow. 

  We appreciate your outstanding business and support over the years, and look forward to many more. If I can be of further assistance, please let me know. 

  Happy Holidays!

  Regards, 

  ******* *****

  Adam's Polishes

  ***************************************************************

• Initial Complaint

  Date:11/26/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Gift cards sold by ****** Polishes expire after 5 years.I purchased a gift card from ****** Polishes in 2018. I tried to use it recently and was not allowed to. Their customer representative pointed out that it is stated on their current website that their gift cards expire after 5 years. However, the representative did not produce proof that this disclaimer existed on their website when I made the purchase. Despite the disclaimer on their current website today, it is still unlawful according to California Civil Code CIV ****** to sell a gift card that has an expiration date. Their representative still refused to reissue a gift card to me after I pointed out this violation to him.

  Business Response

  Date: 12/06/2024

  Hi *****, 

   

  Thank you so much for contacting ****** Polishes. Once again, I am so terribly sorry for the confusion and lack of knowledge on behalf of our team. I am very glad we were able to resolve the misunderstanding and providing you with the correct gift card value. 
  
  If I can be of further assistance in the future, please do not hesitate to contact me directly. 

  Regards, 

  ******* *****

  ****** Polishes

  ************

  ***************************************************************

  Customer Answer

  Date: 12/06/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ***

• Initial Complaint

  Date:11/22/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased ****** Iron remover to clean my car wheels. The product damaged my asphalt driveway.The label does not warn of the potential to damage asphalt. I've used iron removers form Chemical Guys and Mequiar's and they did not cause any staining, so I wasnt expecting this outcome.I tired cleaning the stains with baking soda and detergent but the stains remained and there's also cracks in the asphalt at the stain ******** good faith I had requested an item for about 50% off (seemed fair). ****** did not respond. As such I have decided to just get my driveway back to the way it was prior to using this product.

  Business Response

  Date: 11/23/2024

  Hi *******, 

  Thank you so much for time on the phone today. To reiterate, I am terribly sorry for the lack of communication from ******. It most certainly not intentional, he had left unexpectedly on Wednesday due to a family emergency. You should never receive service that leaves you feeling ignored by anyone at ****** Polishes. 

  Now, on to our main concerns. I am very sorry about the staining left behind from the Iron Remover. Staining in any form should not be a result from ****** products. It is is also disappointing to hear the stains on your driveway have not yet disappeared, but I'm confident they will over time. With that said, I'm glad we were able to come to a resolution you are conformable with. The discussed complimentary products will be shipped out early next week. 

  Again, I greatly appreciate your understanding of the situation, and willingness to work with us on the resolution. If there is anything you need from here, please contact me directly with the contact information I provided you.

  Best Regards, 

  ******* *****

  Director of Customer Experience 

  ****** **********************

  ***************************************************************

  Customer Answer

  Date: 11/23/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  Unfoutunate timing otherwise I'm confident this matter would have been resolved without involing the BB.
  It was great dealing with ****** Polishes.

  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:10/12/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a hose from Adams Polishes on October 5, 2024 for $39.22. Their website states that orders will be processed within 5 business days. My order still has not been shipped and I have tried to contact them via email and phone without any response. I would appreciate either someone ship me the item I have purchased or cancel my order and credit the original payment method.

  Business Response

  Date: 10/14/2024

  Hi Joe, 
  
  Thank you again for your time on Saturday, and we are sincerely sorry for the lack of communication from our side regarding the backorder on the Air Cannon Hose. 
  
  This morning, I refunded your entire order for the hose and shipping costs. Additionally we are shipping you a brand new hose from one of our complete units. Below is the FedEx tracking number. 
  
  https://www.fedex.com/wtrk/track/?action=track&trackingnumber=280617579035

  I want to thank you for being an outstanding customer of Adam's Polishes and your willingness to be cooperative while we fixed the situation. Again, I am terribly sorry you were unable to get a hold of our team last week, and were forced to contact BBB.
  
  If I can be of further assistance, please let me know. 
  
  Warm Regards, 

  Charles Borin

  Adam's Polishes

  Customer Answer

  Date: 10/14/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 22415177, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Joe Francis

• Initial Complaint

  Date:05/24/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 29th, 2024, I placed my first order to Adams Polishes. After a long processing time, those items were shipped May 8th. I received the order May 11th. My order came with all items payed for except a kit with buckets and some accessories. There was a handwritten slip inside saying that the bucket set was backordered 2-4 weeks, but this was not reflected anywhere online. I have a business that relies on these products, so to avoid further lost of customers I ordered a different type of buckets May 14th. That order was processed May 20th and I received it May 23rd. This order was missing one of two buckets I paid for. Since contacting customer support, new order numbers have been made to ship my missing items under. It is now looking like I will not have the buckets I need until the end of this month, about a month after my initial order. These delays have cost my business money in that I have not been able to schedule appointments or gain new customers during this process. I would like to continue using Adams Polishes for my business, but I also cant afford to wait a month to get products that I need in order to do my job. Id like to receive store credit equal to the value of all the buckets I have now ordered (Adams Premium Detailing Bucket Double Complete x1 for $279.99, Adams 5 Gallon Detailing Bucket x2 for $12.99 each, and Adams Dirt Lock x1 for $19.99) which total $325.96.

  Business Response

  Date: 05/25/2024

  Hi Phoenix, 
  
  Thank you for taking the time to chat with me last night. Once again, I am terribly sorry for errors and miscommunication that took place on this order. I want to ensure we take care of you to the utmost satisfaction. 
  
  It looks like your Premium Buckets are already on the way to you as well as the standard bucket. I'll post the tracking below for your reference. These are showing delivery on Tuesday will end up arriving sooner than an overnight shipment. 
  
  As for the good faith credit, I am more than happy to help in any way you'd like. This may include a credit for the buckets, or some new products sent your way, even a refund if needed. You tell me. If you want to make it easy, as I mentioned on the phone, I can send you a $350 gift card for the value of the bucket we missed on the order. 
  
  Again, I just want to ensure you are satisfied with the outcome as we most certainly missed the ball on this one. 
  
  FedEx Tracking Premium *********************************************************************************************************************** Bucket: ******************************************************************************
  
  Looking forward to speaking with you soon. Due to the holiday weekend, my responses may be slightly delayed. 
  
  Warm Regards, 

  *************************

  ****'s Polishes

  Customer Answer

  Date: 05/28/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Phoenix King

• Initial Complaint

  Date:05/09/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 8, 2023 Invoice number D52534 They sent this invoice to my email and said "click on the Red Button" to go to the check out website to pay for the products. When you click on the red button it says "an error has occured", Refresh. When you refresh the same error comes up. I have called several days in a row and had to leave a voice mail and have gotten No return calls. I have sent at least 2 emails and got a return email saying "call and we will help you with your problem". Well that has not worked so I do not know what to do.I bought one of the Adams Polishers last year the model SK15-LED and recently the Power cord (which is an external plug in cord separate from the polisher itself) has come apart. They did not have the cord listed on their website to purchase so I called and got someone in sales that 1st day and he put the order in (invoice D52534) and I thought I would then give him a Credit Card and pay for the invoice. But he said he could not take a credit card over the phone, which I thought was a bit strange, then he said I will send you the invoice in an email and just click the red button and it will take you to the page to pay, I said OK.Now that puts us back to the above information I have given, the link does not work and now I can not get anyone on the phone to help me, I do not know what to do, I have Never had a company not call back when you are trying to give them money.Here is my contact info:***************************** **************** ************ I would greatly appreciate some help on this situation, I can not use the product I bought from them or give them money for replacedment parts for the product. Thank you in advance.

  Customer Answer

  Date: 05/11/2023

  Thank you for your email.  *********** called me tonight at approximately 7:10 P.M. and was going to send me a cord.
  I told them Not to send the cord. I did not want it.  I made my own cord after waiting days for them to respond.  I also told them I would 
  never buy another ****'s product.  You may close this complaint.  Thank you again for helping out, you're greatly appreciated.
  
  Best regards, and keep up the good work helping consumers deal with non-professional companies.
  
  *****************************
  

  
  

• Initial Complaint

  Date:02/22/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i placed an order of products from adams polishes on 2/10/23 in the amount of $125.78. (order# *******) my package was delivered and picked up at the post office on friday 2/17/23. when the **** employee handed me the package, the package was soaked and saturated with what appeared to be from chemicals leaking inside the box. i immediately contacted adams polishes by phone but no answer. i emailed adams and explained the situation. they responded via email and stated that shipping and handling are outside of their control and requested photos. photos were sent over along with a photo showing their packaging that obviously cannot handle shipping. after inspecting the package, 1 bottle was broken from the cap/seal which caused all of the chemical to spill onto everything else inside the box that was part of my order. the rest of the products were dirty and full of a greasy residue (the spilled chemical). inside the box were 3 baggies with microfiber towels/pads. those baggies had breather holes on them which is possible that the chemical seeped into the baggies. they replied saying theyd be happy to replace the damaged item(s). i then receive another email with a order confirmation which was 1 replacement spray of the one that broke. on tuesday 2/21/23 i received an email stating that my replacement order for that 1 spray bottle had been canceled. im requesting a clean, normal, undamaged, full package like every other paying customer receives.

  Business Response

  Date: 02/22/2023

  Hello ******, 
  
  
  My name is ************************* and I am the customer satisfaction manager at ****'s **********************. In light of recent events, I want to thank you for your business over the years. It looks like you have been shopping with us since 2016, and we are extremely honored to have you as a customer. 
  
  
  For the matter at hand, I am incredibly saddened and disappointed to hear about your poor experience with our team. 
  
  
  Typically if a customer receives a package with a damaged bottle, we would not replace all items unless they are severely affected. In your case, the Undercarriage Spray leaked which is a very greasy/messy product, and I would agree with your wanting a full replacement. If it had been something like Detail Spray, again we most likely would not have replaced the entire order, but only certain contents that were affected. 
  
  
  With that being said, your situation is most certainly warranting a full replacement order. I will have a brand new replacement package shipped out to you immediately, and I will ensure our shipping team protects the package in every way possible. 
  
  
  Additionally, I have emailed you separately a $100 gift for your dissatisfaction and the poor experience shown by our team. 
  
  
  Again, we are incredibly sorry for the horrible experience. Rest assured you will never receive poor customer service from us again. 
  
  
  Should you have any additional questions or concerns, please feel free to contact me directly. 
  
  
  Best regards,

   

  *************************

  Customer Experience Manager

  ****'s Polishes 

  ************

• Initial Complaint

  Date:02/18/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2-12-2023, 7:26 pm (CMT), I ordered 4 of the Gray Suede Applicator, 2-Pack and Graphene Ceramic Coating Advanced from Adamspolishes.com. I received 20% off from the Graphene Advanced product through Adams Polishes flash sale products and paid a total of $124.49 under order #: *******. The order would include shipping and handling and I would not have to pay extra shipping charges as part of the sales promotion. On 2-15-2023, Adams Polishes informed me that the order was shipped and that I would receive the product by 2-17-2023 via ****** However, on 2-16-2023, ***** indicated that the shipping was downgraded to regular ground shipping instead of 2-Day Air and I would not receive the merchandise until 2-18-2023.I contacted Adams Polishes on 2-17-2023, 3:16 am and again at 10:51 am, to address the problem. Due to the unexpected delays with shipping, I explained to Adams Polishes that any delay would cost me unnecessary expenses of $200/day and that the change with shipping would delay one day. However, Adams Polishes was uncooperative and failed to equitably resolve the problem that they were responsible for. Instead, Adams Polishes prevaricated any resolve and failed to amicably rectify the problem.

  Business Response

  Date: 02/19/2023

  Hello ****, I sincerely apologize for the miss here!  We clearly missed an opportunity to impress you with our customer service. 
  

  Its difficult to explain, but the ceramic coatings have a chemical class that makes them impossible to ship via air. Our website doesnt explain that well enough!
  
  Certainly, we will make this right, and likely you will hear from our crew tomorrow morning, as we are closed today.  
  
  I apologize for the slow and  poor service, and stand by for a billing adjustment.  
  
  Respectfully, 
  
  *********************, 
  Founder, AdamsPolishes.com
  ************ - Direct

  Customer Answer

  Date: 02/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:02/17/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered $135 worth of product from ****'s on Feb 12th Paid for 3 day shipping. Order was processed and given ti ***** on the 15th. My order according to ***** tracking won't be delivered until Feb 27th. ****'s is making excuses and not wanting resolve this problem. All I want is my shipping to be reimbursed. Adams says its 3-5 day shipping. 3-5 shipping was not a option, 3 day was the option. For $16.40

  Business Response

  Date: 02/19/2023

  Hello ****, I sincerely apologize for the miss here!  We clearly missed an opportunity to impress you with our customer service. 
  

  certainly we will make this right, and likely you will hear from our crew tomorrow morning, as we are closed today.  
  

  I apologize for the slow and  poor service, and stand by for a billing adjustment.  
  

  Respectfully, 

   

  *********************, 

  Founder, AdamsPolishes.com

  ************ - Direct