ComplaintsforAdam's Polishes Inc

• Initial Complaint

  05/24/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  On April 29th, 2024, I placed my first order to Adams Polishes. After a long processing time, those items were shipped May 8th. I received the order May 11th. My order came with all items payed for except a kit with buckets and some accessories. There was a handwritten slip inside saying that the bucket set was backordered 2-4 weeks, but this was not reflected anywhere online. I have a business that relies on these products, so to avoid further lost of customers I ordered a different type of buckets May 14th. That order was processed May 20th and I received it May 23rd. This order was missing one of two buckets I paid for. Since contacting customer support, new order numbers have been made to ship my missing items under. It is now looking like I will not have the buckets I need until the end of this month, about a month after my initial order. These delays have cost my business money in that I have not been able to schedule appointments or gain new customers during this process. I would like to continue using Adams Polishes for my business, but I also cant afford to wait a month to get products that I need in order to do my job. Id like to receive store credit equal to the value of all the buckets I have now ordered (Adams Premium Detailing Bucket Double Complete x1 for $279.99, Adams 5 Gallon Detailing Bucket x2 for $12.99 each, and Adams Dirt Lock x1 for $19.99) which total $325.96.

  Business response

  05/25/2024

  Hi Phoenix, 
  
  Thank you for taking the time to chat with me last night. Once again, I am terribly sorry for errors and miscommunication that took place on this order. I want to ensure we take care of you to the utmost satisfaction. 
  
  It looks like your Premium Buckets are already on the way to you as well as the standard bucket. I'll post the tracking below for your reference. These are showing delivery on Tuesday will end up arriving sooner than an overnight shipment. 
  
  As for the good faith credit, I am more than happy to help in any way you'd like. This may include a credit for the buckets, or some new products sent your way, even a refund if needed. You tell me. If you want to make it easy, as I mentioned on the phone, I can send you a $350 gift card for the value of the bucket we missed on the order. 
  
  Again, I just want to ensure you are satisfied with the outcome as we most certainly missed the ball on this one. 
  
  FedEx Tracking Premium *********************************************************************************************************************** Bucket: ******************************************************************************
  
  Looking forward to speaking with you soon. Due to the holiday weekend, my responses may be slightly delayed. 
  
  Warm Regards, 

  *************************

  ****'s Polishes

  Customer response

  05/28/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Phoenix King

• Initial Complaint

  05/09/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  May 8, 2023 Invoice number D52534 They sent this invoice to my email and said "click on the Red Button" to go to the check out website to pay for the products. When you click on the red button it says "an error has occured", Refresh. When you refresh the same error comes up. I have called several days in a row and had to leave a voice mail and have gotten No return calls. I have sent at least 2 emails and got a return email saying "call and we will help you with your problem". Well that has not worked so I do not know what to do.I bought one of the Adams Polishers last year the model SK15-LED and recently the Power cord (which is an external plug in cord separate from the polisher itself) has come apart. They did not have the cord listed on their website to purchase so I called and got someone in sales that 1st day and he put the order in (invoice D52534) and I thought I would then give him a Credit Card and pay for the invoice. But he said he could not take a credit card over the phone, which I thought was a bit strange, then he said I will send you the invoice in an email and just click the red button and it will take you to the page to pay, I said OK.Now that puts us back to the above information I have given, the link does not work and now I can not get anyone on the phone to help me, I do not know what to do, I have Never had a company not call back when you are trying to give them money.Here is my contact info:***************************** **************** ************ I would greatly appreciate some help on this situation, I can not use the product I bought from them or give them money for replacedment parts for the product. Thank you in advance.

  Customer response

  05/11/2023

  Thank you for your email.  *********** called me tonight at approximately 7:10 P.M. and was going to send me a cord.
  I told them Not to send the cord. I did not want it.  I made my own cord after waiting days for them to respond.  I also told them I would 
  never buy another ****'s product.  You may close this complaint.  Thank you again for helping out, you're greatly appreciated.
  
  Best regards, and keep up the good work helping consumers deal with non-professional companies.
  
  *****************************
  

  
  

• Initial Complaint

  02/22/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  i placed an order of products from adams polishes on 2/10/23 in the amount of $125.78. (order# *******) my package was delivered and picked up at the post office on friday 2/17/23. when the **** employee handed me the package, the package was soaked and saturated with what appeared to be from chemicals leaking inside the box. i immediately contacted adams polishes by phone but no answer. i emailed adams and explained the situation. they responded via email and stated that shipping and handling are outside of their control and requested photos. photos were sent over along with a photo showing their packaging that obviously cannot handle shipping. after inspecting the package, 1 bottle was broken from the cap/seal which caused all of the chemical to spill onto everything else inside the box that was part of my order. the rest of the products were dirty and full of a greasy residue (the spilled chemical). inside the box were 3 baggies with microfiber towels/pads. those baggies had breather holes on them which is possible that the chemical seeped into the baggies. they replied saying theyd be happy to replace the damaged item(s). i then receive another email with a order confirmation which was 1 replacement spray of the one that broke. on tuesday 2/21/23 i received an email stating that my replacement order for that 1 spray bottle had been canceled. im requesting a clean, normal, undamaged, full package like every other paying customer receives.

  Business response

  02/22/2023

  Hello ******, 
  
  
  My name is ************************* and I am the customer satisfaction manager at ****'s **********************. In light of recent events, I want to thank you for your business over the years. It looks like you have been shopping with us since 2016, and we are extremely honored to have you as a customer. 
  
  
  For the matter at hand, I am incredibly saddened and disappointed to hear about your poor experience with our team. 
  
  
  Typically if a customer receives a package with a damaged bottle, we would not replace all items unless they are severely affected. In your case, the Undercarriage Spray leaked which is a very greasy/messy product, and I would agree with your wanting a full replacement. If it had been something like Detail Spray, again we most likely would not have replaced the entire order, but only certain contents that were affected. 
  
  
  With that being said, your situation is most certainly warranting a full replacement order. I will have a brand new replacement package shipped out to you immediately, and I will ensure our shipping team protects the package in every way possible. 
  
  
  Additionally, I have emailed you separately a $100 gift for your dissatisfaction and the poor experience shown by our team. 
  
  
  Again, we are incredibly sorry for the horrible experience. Rest assured you will never receive poor customer service from us again. 
  
  
  Should you have any additional questions or concerns, please feel free to contact me directly. 
  
  
  Best regards,

   

  *************************

  Customer Experience Manager

  ****'s Polishes 

  ************

• Initial Complaint

  02/18/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  On 2-12-2023, 7:26 pm (CMT), I ordered 4 of the Gray Suede Applicator, 2-Pack and Graphene Ceramic Coating Advanced from Adamspolishes.com. I received 20% off from the Graphene Advanced product through Adams Polishes flash sale products and paid a total of $124.49 under order #: *******. The order would include shipping and handling and I would not have to pay extra shipping charges as part of the sales promotion. On 2-15-2023, Adams Polishes informed me that the order was shipped and that I would receive the product by 2-17-2023 via ****** However, on 2-16-2023, ***** indicated that the shipping was downgraded to regular ground shipping instead of 2-Day Air and I would not receive the merchandise until 2-18-2023.I contacted Adams Polishes on 2-17-2023, 3:16 am and again at 10:51 am, to address the problem. Due to the unexpected delays with shipping, I explained to Adams Polishes that any delay would cost me unnecessary expenses of $200/day and that the change with shipping would delay one day. However, Adams Polishes was uncooperative and failed to equitably resolve the problem that they were responsible for. Instead, Adams Polishes prevaricated any resolve and failed to amicably rectify the problem.

  Business response

  02/19/2023

  Hello ****, I sincerely apologize for the miss here!  We clearly missed an opportunity to impress you with our customer service. 
  

  Its difficult to explain, but the ceramic coatings have a chemical class that makes them impossible to ship via air. Our website doesnt explain that well enough!
  
  Certainly, we will make this right, and likely you will hear from our crew tomorrow morning, as we are closed today.  
  
  I apologize for the slow and  poor service, and stand by for a billing adjustment.  
  
  Respectfully, 
  
  *********************, 
  Founder, AdamsPolishes.com
  ************ - Direct

  Customer response

  02/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  02/17/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I ordered $135 worth of product from ****'s on Feb 12th Paid for 3 day shipping. Order was processed and given ti ***** on the 15th. My order according to ***** tracking won't be delivered until Feb 27th. ****'s is making excuses and not wanting resolve this problem. All I want is my shipping to be reimbursed. Adams says its 3-5 day shipping. 3-5 shipping was not a option, 3 day was the option. For $16.40

  Business response

  02/19/2023

  Hello ****, I sincerely apologize for the miss here!  We clearly missed an opportunity to impress you with our customer service. 
  

  certainly we will make this right, and likely you will hear from our crew tomorrow morning, as we are closed today.  
  

  I apologize for the slow and  poor service, and stand by for a billing adjustment.  
  

  Respectfully, 

   

  *********************, 

  Founder, AdamsPolishes.com

  ************ - Direct

• Initial Complaint

  10/28/2022

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  Placed order via their website on October 6, 2022 for $232. Product still hasn't arrived. Contacted business multiple times via email. They claimed they have resent the product but still don't have anything.

  Business response

  10/28/2022

  Thank you for your report, and I apologize to hear of this issue.  Ive asked the ** to review this order, and we should have more information by Monday-Tuesday.  Thanks for your patience, and we look forward to solving this issue.  Sincerely, *********************, Founder

  Customer response

  10/29/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Can you please delete my full complaint or advise how I may habe it fully removed
  
  Sincerely,
  
  *************************

• Initial Complaint

  05/23/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Order # ******* Order Date: 2022/05/10 Order Amount: $1,279.63 I received notification that my package had been delivered but I was not home so I could not have received the package. I called Adams Polishes and which I was told that if I would file a claim with ***** they would replace the order I followed up with a phone call and they told me they would replace the order and I would receive a followup email with tracking information and than I was told they would not be replacing the order. I filed it and was than told that they would not be replacing the order. I still have not received my order and I was not home to receive the package.

  Business response

  06/05/2022

  Hello *****,

  We are extremely sorry to hear that you did not receive your order. Additionally, we did not intend to cause any frustration regarding the delivery of the three packages. As mentioned in our email correspondence ***** confirmed with the driver that the packages had been signed for by the recipient on the shipping labels. Obviously that is not the case, and being that you have not received the packages, we will assuming this was an incorrect delivery from *****.

   

  If we can have your package shipped Monday would you like a replacement, or prefer a refund? Please email us directly to confirm your decision. 

   

  Again, we are so very sorry for the inconvenience and frustration this may have caused. We would love to rectify the situation immediately, and look forward to your response. 

   

  Best regards,

  *************************

  Adam's Polishes Customer Support

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩