ComplaintsforCarpentry Works, LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/25/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I hired ***********************, owner of Carpentry Works LLC, to a small basement remodel project including drywall (hanging drywall, mudding, taping, and knock-down texture), as well as insulating the walls and ceilings. The project was laid out very clearly in a contract which he signed.I have two main issues: 1) Carpentry Works installed the insulation incorrectly in the wall which contained the plumbing supply lines (insulation was installed on the interior side of the pipes) which caused the supply lines to freeze and burst). 2) Carpentry Works did not put insulation in all of the exterior walls.After the pipes burst, I had to hire several other subcontractors to thaw the supply line, fix the resulting plumbing issue, and re-do sections of drywall, wall texture, and paint. These repairs cost me $840.Additionally, I paid *********************** $1,500.00 (per the attached contract) to put insulation in the exterior walls of the basement and he did not complete the job in entirety. I have photos showing portions of the exterior walls without insulation. I am asking to be reimbursed for the repair costs that resulted from subpar workmanship ($840), in addition to a portion of the insulation costs since it was not completed in entirety ($300).
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.