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Business Profile

Clothing

Nap Loungewear

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Clothing.

This business has 2 alerts

Complaints

Customer Complaints Summary

  • 20 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/09/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The website purport to be ********, but items are shipped from mainland China. It's been three weeks since I ordered and have not received my item.The customer service line is out of order.I have no idea if I will receive my item or if I will receive a refund if I return it. I would never order from this company again.

    Customer Answer

    Date: 04/05/2023

    This problem was resolved. I'm sure your phone calls helped.
    ******

  • Initial Complaint

    Date:02/15/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date: 2/11/2023. Place order over $400.00 to this company for clothing and they have NOT acknowledged that they are working on it or when they will be shipping the order. Read from TrustPilot Review site that potential SCAM COMPANY. They do Not have a contact number what-so-ever! My Oder number is: ******. Thank you.

  • Initial Complaint

    Date:01/27/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I SHIPPED BACK ITEM FOR FULL REFUND SENT TRACKING NUMBER PER REQUEST TO NAP LOUNGE EMAILED THEM THAT ITEM WAS RECEIVED JAN 5TH HAVE EMAILED THEM ASKING FOR REFUND STATUS NO REPLY LEFT VOICE MAIL MESSAGES NO RETURN CALL CHECKED WEBSITE FOR LIVE CHAT NO LINK TRIED ******** MESSENGER NO REPLY

  • Initial Complaint

    Date:01/25/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered two products on December 18th and still have not received the coat; see below. I have attempted to contact Nap Loungewear no less than 5 times and they do not respond. I cant even get to them by phone.I want my coat or an immediate refund please.Begin forwarded message:From: *************************** <***********************>Date: January 22, 2023 at 7:37:27 PM CST To: Naploungewear <*********************************>Subject: Re: Your Nap Loungewear order has been received!?Where is the coat????? I spent over $ 200 for the coat and its not arrived yet.Where is it?????Sent from my iPhone On Jan 8, 2023, at 6:37 PM, *************************** <***********************> wrote:?Where is this order?????Its almost a month later and I havent received it yet and NO message from you.*** Sent from my iPhone On Dec 18, 2022, at 6:11 PM, naploungewear <*********************************> wrote:?Thank you for your order Hi ***,Just to let you know we've received your order #******, and it is now being processed:[Order #******] (December 18, 2022)ProductQuantityPrice Oversized Zip Up Hoodie - *************, S Color:************* Size:S 1$89 ****************** Coat - Light ****** M *********** Camel Size:M 1$259 Subtotal:$348 Discount:-$122 Shipping:7-15 business days: $0 Payment method:Credit/Debit Card Total:$226

  • Initial Complaint

    Date:01/23/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 4, I ordered a sweatshirt and sweatpants from NAP for $105. The sweatpants did not fit and I needed to exchange them. I was told very very specifically how to send back the sweatpants to exchange them. I followed the directions EXACTLY to the address above almost 3 weeks ago including the receipt from the post office with the tracking number as I was instructed to do. I have called several times ************** and sent several emails to ********************************** and even wrote a message in ******** asking if my package had been received and when I can expect to receive my exchanged pant. Nobody is returning my emails or returning my phone calls. What else should I do???

  • Initial Complaint

    Date:12/31/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with Nap Loungewear website on December 9th, 2022. I ordered a cashmere cardigan. I was notified with my order confirmation that I would receive update when item shipped. The cost of the item was $199 and my credit card was charged on the date of order, which was December 9th. Several weeks went by and I emailed to inquire about my order. I was simply told to understand the delay due to holiday. After Christmas, I have emailed again and I have also attempted to call to inquire about my order and I have still not received any additional information.

  • Initial Complaint

    Date:08/09/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with the company, never received the product, never received a working tracking number, and the company refuses to issue a refund even though the new tracking number they had for this package states it was delivered to the *****************, which is not the delivery address listed on this order. Upon doing some additional research, it looks like this company has done this often and to multiple people, per found reviews.

  • Initial Complaint

    Date:07/08/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello- I never received one of the items I ordered. I have contacted NAP loungewear 2xs and been told my item was delivered. It was not.

  • Initial Complaint

    Date:07/04/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi...I order over $700 from this business of merchandise I kept one $89 puffer jacket on the order as I returned the rest and received no refund. Two if the pieces the ****** shawl collar jacket and ************************* coat on the order attached I never received entirely but was still charged for them. I just want them to refund me the money owed on the order and they still won't refund me. Please help!Thank you ********

  • Initial Complaint

    Date:06/17/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered $399 sweater from Nap. Charged to my AMEX. Took over a month to receive. Didnt like it. Mailed it back via Priority mail a few days later. Its now been over 6 weeks with no evidence of refund. Contacts given on their web sites either defunct or useless. Im very concerned.

Nap Loungewear is NOT a BBB Accredited Business.

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