Business ProfileforShinesty, Inc.

Recurring underwear subscription cancelled and they are still charging my card and sending me underwear.January 21 2024 order #******* $71.96 I received this order on date above and was given a refund through a gift cart but I was only given $*****. Upon further inspection I believe their error is that they refunded me for the wrong order, an order I kept. The total for that order was $***** which contained only 2 underwear. The order I returned containted 4 underwear in the package totaling $71.96. I will provide proof in attached documents. I turned off my underwear subscription right after the order above and now, 3-4 months later theyve been charging me again, I was going to return the package but I dont want them refunding me the wrong amount again. I went to their instagram account and reached out to them and never got a response. There was a customer in one of their posts stating that they have had the exact same issue, ********* charging them and sending them underwear even after they have cancelled their subscription. The resolution: I want to be credited on my shinesty account the difference between $78.60 -$ ***** for the order that i returned #******* For the other two recent orders,April 10, 2024 Order #******** $78.60 May 10, 2024 order # ******* $78.60 $157.2. total I would like to be refunded to the card on file.The image attached are of the underwear order I was refunded $***** for which was incorrect order. That order (#*******-1) is the order that I kept and the underwear is in the images to prove it. I was owed $78.60 In the image is also the other two packages I have not opened and can return for the refund to the card on file.