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Complaint Details
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Initial Complaint
02/01/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
1/24/22, paid over $200 for a suit that never received. Notified their customer service department. Emailed back & forth with ******** numerous time, and nothing resolved. Requested refund back to card used for purchase since item was never received.
Business response
02/14/2022
Dear ***,
My apologies for your experience with Shinesty and the delivery services for your order.
Once a package is handed over to another carrier, it's in their hands to make sure your package gets delivered to you.
It appears our team member tried to resolve your issue via phone, chat and email with both ***** and **** to see what happened with your shipment. She has now filed a claim with them for your missing order.
We always do our best to make sure our customers are taken care of.
A full refund has been issued to your account.
We hope you'll give us another chance in the future.
Shine on,
Shinesty Support
Customer response
02/14/2022
Complaint: 16698928
I am rejecting this responseInitial Complaint
01/03/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I pre ordered a ski suit that was meant to ship in November. Upon hearing nothing from the company, I contacted them. It took a week for them to finally tell me that the suit would not be ready for shipment until mid-late December.The website still states that the item will be ready for delivery end of November.After being promised the items would be delivered "mid-late December" I once again had to contact the company myself (no contact from them unless multiple emails are sent), and I am now informed the item "may" be shipped early January. On top of that - I was offered a gift card which I used, and my credit card was then changed as the discount code did not work.Business response
01/05/2022
As I'm sure you know, there's been a huge delay nationwide for shipping as well as delivery issues. Sadly, we've fallen victim to that as well and the shipment containing our ski suits needed a little extra time finding their way home. We're so incredibly sorry for the inconvenience this has caused and know there are many circumstances beyond our control but will do everything on our side to make this right. We have been in communication with you and are trying to make sure all of our customers needs are met during this busy holiday season. I have been in contact with you via email to make sure you are taken care of.Initial Complaint
12/14/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On Dec 1st 2021 I ordered a clothing item. It doesn't fit and I contacted the company for a refund. I was told I can get store credit. I would like my money back as there isn't anything else from this company that I'm interested in. The order number is RMA-*******-1. I paid ***** and that's the amount I would like refunded.Business response
12/14/2021
Dear *******,We're sorry to hear our ball hammock underwear did not live up to your expectations.We always appreciate your feedback and are always doing our best to accommodate everyone.We've refunded you $21.56 as part of our "Love It or It's Free" guarantee.If there's anything else we can do for you, please let us know.Shine on,Shinesty SupportInitial Complaint
11/23/2021
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Twice in the past month I have received an unsolicited catalog from the company Shinesty. I have never ordered product from this company, or even heard of them before I received the catalog. Their catalogs are soft porn, the catalog is even addressed to "the bathroom of". I have 4 young children in my house and this material is completely inappropriate to be sending unsolicited. They are putting images of adults in their underwear, in the hands of young children, or in other words, providing porn images to young children, which is COMPLETELY ILLEGAL!!!! Please provide me information on how you can stop this from happening.Business response
12/03/2021
Hey *******,
We're incredibly sorry for the unprompted catalog arrival.
We've added your address to our do not send list, so you will not receive any further correspondence.I also shared your feedback about the catalog with the rest of the team, we appreciate your candor.
Please let us know if there is anything else we can do to help.
Sincerely,
Shinesty SupportCustomer response
12/03/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* ********Initial Complaint
11/12/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On Sept 16th 2021 I placed order# ******* for some underwear that were going to "change my life". These are the worst, cheaply made boxer briefs I own. After just ONE wash (laundered exactly how Shinesty recommend them to be laundered) they are HORRIBLY faded. The legs ride up my theighs and I am constantly tugging at the legs all day. During the gentle tug to pull them back down into position, I can heard threads popping and breaking. These should cost about $5/ pair at most.....but I get it. They're quarky, funny designs with fun/goofy advertisement and that's what we're all paying for...not the quality. After I wasted money on these, I bought some of the ***** Total Support Pouch boxer briefs and the quality is incomparable. As such, I now own 12 pair of these MUCH higher quality ***** for the same price I paid for 3 of these Shinesty underwear. I feel like I was ripped off and WAY overcharged. I hate this purcahse and I've received no cring response from customer service. I refund would be great. I'll even send them back. They're horrible.Business response
12/03/2021
Hey there,
We're terribly sorry to hear this and that you didn't like the boxers!
Look for a refund that covers what we had not already refunded, to hit your account in 3-5 business days.
No need to send anything back, we do appreciate the offer.
We refunded - $30.84 on November 28th 2021
We refunded - $44.15 on December 3rd 2021
Making a grand total of the two refunds - $74.99.
Please let us know if there is anything else we can help with.Shine on,
Shinesty SupportInitial Complaint
10/05/2021
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I placed an order about three weeks ago that still has lot arrived. I have attempted to reach customer service multiple times but no response. I just simply want what I ordered. If my order can not be fulfilled then it’s time for a refund.Business response
10/06/2021
Hey there,
We're so sorry to hear this! We are experiencing higher than normal email volumes due to the approaching Holiday.
Looks like your email was responded to and we are reshipping the order.
Please let us know if there is anything else we can do to help.
Shine on,
Shinesty SupportCustomer response
10/06/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** **********Initial Complaint
09/09/2021
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I bought shoes hey dudes for my daughter the on 8/20/21. They have not shipped but they took my money. I contacted them by email and no response. My order # is FZP23544 Im wondering is this business is a fraud can you please help me with this!Business response
09/10/2021
Hey there,
We are so sorry for any confusion but we do not sell shoes on shinesty.com.
Was this meant for a different company?
Shine on,
Shinesty Support
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Get a QuoteCustomer Complaints Summary
39 total complaints in the last 3 years.
11 complaints closed in the last 12 months.