Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

VF Corporation has 28 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • VF Corporation

      1551 Wewatta St Denver, CO 80202-6173

    • VF Corporation

      8505 E Orchard Rd Greenwood Village, CO 80111-5002

    • The North Face

      4848 Bethesda Ave Bethesda, MD 20814-5202

    • The North Face

      7911 Tysons Corner Ctr Tysons, VA 22102-4526

    • VF Corporation

      180 Post Street San Francisco, CA 94108

    Business ProfileforVF Corporation

    Clothing
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.34/5stars

    Average of 29 Customer Reviews

    Customer Complaints

    154 complaints closed in last 3 years

    46 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    VF Corporation has 28 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • VF Corporation

        1551 Wewatta St Denver, CO 80202-6173

      • VF Corporation

        8505 E Orchard Rd Greenwood Village, CO 80111-5002

      • The North Face

        4848 Bethesda Ave Bethesda, MD 20814-5202

      • The North Face

        7911 Tysons Corner Ctr Tysons, VA 22102-4526

      • VF Corporation

        180 Post Street San Francisco, CA 94108

      Headquarters
      1551 Wewatta St, Denver, CO 80202-6173
      BBB File Opened:
      8/9/2019
      Years in Business:
      120
      Business Started:
      1/1/1904
      Business Started Locally:
      1/1/1904
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • The North Face
      • VF Outdoor, Inc.
      • TheNorthFace.com
      • Kipling
      • Vanity Fair Outlet
      • JanSport
      Business Management
      • Mr. Steve Rendle, CEO
      • Ms. Louise Mousseau, Paralegal
      Contact Information

      Customer Contact

      • Mr. Steve Rendle, CEO
      • Ms. Louise Mousseau, Paralegal
      Additional Contact Information

      Phone Numbers

      Website Addresses

      Customer Complaints

      154 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      05/29/2024

      Complaint Type:
      Sales and Advertising Issues
      Status:
      Unresolved
      I had ordered 2 North Face Mens 1996 Retro Nuptse Jackets in the black colorway, size 3XL. I had bought them for a friend and then decided to buy something else for him, so I went to return them. Originally, I had sent North face the incorrect item sending them a piece of mail by accident and messing up on my end. I then relayed that concern to North face, via their chat service. I am not sure of the exact date with the chat, but to my understanding they have all records of the chats made. The package was originally delivered to my house on February 27th as well. I had been given a new tracking number to return, tracking ID: ************ which reported it was delivered April 17th and was dropped off April 11th. I have waited more than a month for the North Face warehouse to process the return but still have not received anything. Unfortunately I do not have record of the chats but I do think North Face has record of those.
      Read More

      Customer Reviews

      29 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Maureen K

      5 stars

      01/26/2024

      Fantastic Customer Service...over-delivered! The foot of my TNF suitcase broke off. I took the suitcase to a local TNF store; they took it and sent it to repairs;I received notification within 2 weeks; my luggage was fixed and returned to my home within 3 week! (Holiday season time) I am so imopressed with TNF customer sercie in repairs!!!

      Local BBB

      BBB Great West + Pacific

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.