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Business Profile

Cocktail Bar

Run for the Roses

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cocktail Bar.

Complaints

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Complaint Details

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  • Initial Complaint

    03/08/2024

    Complaint Type:
    Product Issues
    Status:
    Resolved
    The bill had service charge already applied, so I did not intend to add additional tip. The interface was confusing and I guess it added another 20% tip that I did NOT intend to add. I would like a refund for the amount of the additional tip, which is $28.60

    Business response

    03/19/2024

    Hello,

    We are sorry if there was any miscommunication that there was a service charge already on the bill. This charge is highlighted in red on the menu with ** noting it (image attached of that), is on the sign at the front door before coming in and is also a line item on the check before signing. When signing the verbiage for a tip does actually say "additional tip".

    Regardless, we can refund the tip you provided back to the card used to pay. This could have been done immediately if you would have called the bar or sent us an email. 

    Business response

    03/19/2024

    Hello,

    This guest accidentally added an additional tip to a check. There is a posting on the sign on our front door as well as highlighted on the menu itself in red (attached image). When signing the check the tip line actually says "additional tip". 

    I have refunded the guests for the amount requested and would like consideration to the removal of this complaint, as it was an honest mistake by the guest not reading and has since been rectified.

    Customer response

    03/26/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************

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BBB Rating & Accreditation

A+

This business is not BBB Accredited

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Businesses in this category

Years in Business: 7

Customer Reviews are not used in the calculation of BBB Rating

Overview of BBB Rating

Contact Information

1801 Blake St Ste 10 # 1

Denver, CO 80202-1893

(970) 759-4167

Customer Complaints Summary

1 total complaints in the last 3 years.

1 complaints closed in the last 12 months.

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