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          Colorado Housing and Finance Authority (CHFA) has 1 locations, listed below.

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            Business ProfileColorado Housing and Finance Authority (CHFA)

            Consumer Finance Companies

            Contact Information

            1981 Blake St

            Denver, CO 80202-1229

            Visit Website
            (303) 297-2432

            Customer Reviews

            1.09/5

            Average of 11 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            35 complaints closed in last 3 years

            7 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A-

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 50

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            1981 Blake St, Denver, CO 80202-1229
            BBB File Opened:
            7/12/2002
            Years in Business:
            50
            Business Started:
            9/4/1973
            Business Started Locally:
            9/4/1973
            Alternate Business Name
            • Colorado Housing & Finance Authority
            • C H F A
            Business Management
            • Mr. Cris White, Executive Director
            Contact Information

            Customer Contact

            • Mr. Matt Lynn, Public Relations Specialist
            Additional Contact Information

            Fax Numbers

            • (303) 297-2615
              Primary Fax
            Read More Business Details and See Alerts

            Customer Complaints

            35 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            03/05/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            In September of 2022 i started financial hardship and started falling behind on my mortgage payments and ultimately decided to apply for loss mitigation In January of 2023. Right after that I recieved a notice that my home was going into foreclosure. I did not hear anything back from loss mitigation for months and began to become scared to I pulled out my 401k and cured my loan through their attorneys. Right after I cured it at the end of March, I finally recieved a letter from loss mitigation approving my for a partial claim/loan modification combo. I guess loss mitigation didnt know that I cured my loan but I was still at the time going through financial hardship so I signed the paperwork and got it notarized on May 1st 2023 and sent back to CHFA the next day. I did not hear anything back from CHFA afterwards. I did not have access to pay my mortgage online anymore and so I would call in to make my payments everytime and no one knew how much I was supposed to pay so I was just making monthly payments of the last known amount which was $1,594.00 every month since. I got a call from someone at CHFA in August saying final documents were being mailed to me but I never received anything. I called to see what was going on and they had no record of any documentation being sent to me or that phone call that was made. Since August my statement said my amount due was $0.00 however I was still making monthly payments of $1594. December lost my job and because of my statements saying I owed $0.00 I was unable to apply for mortgage assistance with my local DHS office. Now I am selling my home and loss mitigation still has not finalized anything and is saying I have to pay my initial principal balance prior to the partial claim plus the partial claim which is wayyyy more than my initial loan ever was. Every time I have ever called no one knows what is going on with my account and they say they will call back with answers and I never get any call back. This is ridiculous
            Read More
            Read 34 More Complaints

            Customer Reviews

            11 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Maria Isabel G

            06/10/2024

            I am ***** and ******* CHFA, the worst company ever, losing home because of CHFA. Since COVID you failed us, you are holding 3 house payment???? From 2020. We did everything possible,been here 10 years and now nothing. Why ??? You took 8,00.00 5/9/2024, and less then a week my lawyer call me telling me CHFA is foreclosing. Why did you take our funds, knowing you are foreclosing us??? Help someone please help, not right. We talking about a home , why???

            Colorado Housing and Finance Authority (CHFA) Response

            06/27/2024

            Thank you for the opportunity to respond to the concerns you submitted to the Better Business Bureau on June 10, 2024. We apologize for any frustrations you may have experienced. Out of respect for customer privacy, account details cannot be shared online. A letter addressing your concerns has been mailed directly to you. If you have any questions concerning this response or require additional assistance, please contact our *************************** at **************,Monday through Friday, from 9:00am to 4:00pm MT.
            Read 10 More Customer Reviews

            Local BBB

            BBB Great West + Pacific

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