Reviews

Review Details

• Review fromJohn C

  Date: 03/04/2024

  1 star
  Travelers Haven is an absolute nightmare to deal with. As a property owner and founding member of a property management LLC, , I recommend you stay clear of this organization. They do not screen the tenets, have unethical business practices, and are late or no pay regarding leasing agreements. We leased a house to them and we reduced the security deposit for them based on the fact that they were a "professional" business, and this would only be for 90 days. The tenant had a history of destroying rental properties and being asked to leave. We found this out after moving in and spot inspections revealed food containers left open on counters, trash on the floors, human and dog f**** on living surfaces and used syringes left on table/counter tops. Photographic evidence was provided to Travelers Haven and little was done to correct the problem. They failed to pay the pet cleaning deposit as well. After moving out, there was a balance of ~$350 which we've been getting the run-around trying to recover. Stay clear!

• Review fromMichael M

  Date: 10/04/2023

  1 star
  Working as a travel nurse, it's easier to have someone secure a rental for you since it's unlikely you'll be able to go and look yourself. Especially if you're on a contract 20 hours away. My first couple of experiences were fine. Did have a lapse in telling me the code and location of lockbox in an apartment complex until last minute after a ********************** things happen, the rest of the stay was great. (I did receive notices of payment past due date even though I handled none of that process) so I had to contact my agency recruiter to inform him. My most recent experience has been h*** I extended a work contract and was moving to a pet friendly place. The area I'm in is terribly expensive, but that's managable if the unit is a fit. Well, I booked a unit that seemed to be an ok fit via pictures, but was given 0 information. I knew it was small, but staged to be decent in the pictures. (Mind you, you can't view the units beforehand even if you're in the area. UNTIL a lease is signed) so I arrive at the unit, turns out it's a tiny shack in the back of another renter's house. It was disgusting, had cracks in the roof, zero privacy due to year long tenants 2 feet infront of my unit and being in THEIR BACKYARD! No idea who should be on the property and when, which is a safety concern especially considering after discovering exactly where it was, it was evident via statics and actually being there, that it had the highest crime in the city. I immediately contacted all parties to inform them that it is not going to work. The landlord said they won't be fixing anything as it's fine. The company is currently working with me to see what our options are, but it's bleak. I should never have to worry about stepping outside and seeing directly into someone's shower from an open bathroom window. That's unacceptable. Failure to disclose current damage and any privacy/safety concerns for almost $3000 a month is completely asinine and predatory.

• Review fromJohn F

  Date: 09/14/2022

  1 star
  Used Travelers Haven for a rental in *********. They ended up getting me a corporate rental for over $3000 a month that was in a dangerous complex. While we lived there swat raided an apartment next door and the gates never worked right or were open. When we went to move out we followed their instructions and left the apartment spotless. We even were out weeks early. Travelers Haven failed to get the furnishings out, didnt meet the furniture company to return the furniture so they charged my company a $250 furniture pickup fee. Since the furniture was in the apartment for another week plus they charged us rent for that time. They also did not return our deposit. I told ************************* this is completely unacceptable, he agreed with me and agreed we did what we were supposed to do. Then the next day left a message saying his supervisor is keeping the charges. No communication after that. We feel scammed especially after not putting up a fuss about the substandard living conditions they were overcharging us for. Beware before doing business with this company, they dont know what they are finding for people and will pick your pockets at the end.

• Review fromRichard D

  Date: 08/24/2022

  1 star

  Richard D

  Date: 08/24/2022

  I had a horrible experience with Travelers Haven. This business lacks the dedicated customer attention and follow-up that is required to provide the services they attempt to sell. They are a "middle man" agency that is supposed to act on your behalf with the local leasing offices they work with in several states. All good in the beginning engagement but after you've been "hooked", you are left hanging and dealing with major inconveniences. I would NOT RECOMMEND their business to anyone, especially those seeking corporate apartment rentals. Here is my story:1. Made arrangements to lease a corporate unit in ********* for a government job. Upon arrival, the 1BR unit was locked with no way to get in as Travelers Haven had not made appropriate arrangements with the local leasing office to ensure a new tenant (myself) would have access without restrictions. I had to scramble for a hotel room in the late evening hours. Thanks Travelers Haven.2. Corporate rental means you also get essential kitchen utensils and kitchen equipment. I was provided with a malfunctioning toaster and even though I was promised a replacement, it never happened. Thanks Travelers Haven.3. They failed to secure an extension of their unit with the local leasing office, which forced me to vacate early despite having requested an extension as a corporate tenant. Due to lack of response, the leasing office had to assign the unit to an external interested party. Thanks Travelers Haven.4. Had to reach out a month and a half after abruptly ending lease to remind them of my deposit. Surely they would have not bothered to give it back had I not been fending for myself. Thanks Travelers Haven.5. Was deducted $600+ move-out fee for cleaning and carpet replacement after occupying a small 1 BR unit for just 2 months, working 12-hr shifts M-F. Thanks Travelers Haven.6. The local leasing office had warned me about them --and so did the apartment complex maintenance staff! STAY AWAY!
  

  Travelers Haven

  Date: 09/20/2022

  We appreciate your business and providing this feedback. We have thoroughly investigated the details of your stay in order to ensure we can continuously improve our service delivery for the future. We are sorry to hear that you had a negative experience in the complex and felt is was unsafe. We have flagged this property and appreciate that direct feedback. Our records show that any issues that arose during your stay were resolved quickly, though we are sorry that these issues occurred for you. We are happy to discuss the specific details of your complaints to ensure there were no charges that were wrongfully issued. Please return our communication via email or phone and our team will work with you on finding an appropriate resolution. Thank you again for the feedback and sorry for the trouble you experienced during your recent stay.

• Review fromHelen L

  Date: 06/22/2022

  1 star
  I just want to thank you for teaching me some valuable lessons about how someone can completely take advantage and hold them in limbo for many days and allow them to lose rent, cancel plans for 2 vacations, and never owe a dime. I had 2 other renters lined up the day I took it off the market for your client. I will never allow this to happen again. Please never use my rental for your client again.