ComplaintsforComfort Dental Cherry Creek

• Initial Complaint

  11/29/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I was quoted one rate before 2 separate services were to be performed. When I returned for the first service, I confirmed that the amount being paid covered both services and was told it did. When I returned for the second service, I was advised that I was being charged for the additional services that I was told previously were paid in full.

  

  Business response

  01/22/2024

  In response to the complaint filed, the patient is on a discount plan and all fees are shown clearly online at comfortdental.com. I verified the quotes given on 11/8/23 were given to the patient at time of check out and prior to scheduling. The patient had 3 services and all fees were quoted and documented. The patients visit on 11/14/23 should have been $945.00 we gave her a discounted fee of $825.00. The second visit on 11/29/23 was a completely different tooth and on the other side of the mouth and the fee should have been $210.00, we only charged the patient $155.00.

  Customer response

  01/22/2024

   
  Complaint: 20934854
  
  I am rejecting this response because:

  This business LIES.  If I was given a proper quote, why were the prices for the services in different ink colors on my file?  If the quotes were given at the same time, as they claim, the same pen would have been used.  The business added information after discovering their error.  
  

  I will never set foot in their facility again.

  Sincerely,
  
  *************************

• Initial Complaint

  04/08/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  On September 1st I had a dental appointment with Comfort Dental. The dentist gives me treatment options based on my insurance and they immediately begin the procedure. After the procedure has begun, they inform me that the price will be higher than the initial quote. I paid $859 on Sept 1st and another $859 on Sept 24th. I went back for a checkup in January of this year and after they performed the agreed upon services, they demanded another $982.45 and have begun charging interest on that debt. They were unable to collect the rest from the insurance due to an issue they failed to check before ******* me into the procedure. When I declined to immediately enter a payment plan with interest, they remanded to collections. I disputed with collections and they only forwarded paperwork from the Comfort Dental to me saying they are not liable for the estimate they give or correcting issues with billing. I need the $982.45 removed from my credit report and no further interest charged.

  

  Business response

  04/21/2022

  Tell us why here...

  Good morning,

  
  In response to Mr. ******** complaint for his charges.Patient came in for services and a treatment plan was presented including estimates of his portions. Patient agreed to the treatment plan and treatment was started. The paperwork ****************** was forwarded from collections included a disclaimer both from the insurance company and our office that was signed by ******************, stating if a patient has private insurance that insurance payment is not guaranteed until all claims have been processed and paid.  Once we received the explanation of benefits from his insurance company we provided a courtesy call prior to sending the patient a statement and offered ****************** payment options both with and without interest. ****************** stated that No, he signed up for the best plan there was and that his plan should not have any waiting periods. Patient was advised to call his insurance to correct the error should that be the case so they can reprocess his claims and payment be made. Patient responded in his own words. Im not paying this, you guys call my insurance, they need to pay or send me to collections. Im not paying it. Multiple efforts were made to work out a payment arrangement and patient was billed monthly for 4 months, and a final courtesy call with no response before he was placed in collection proceedings.

  
  Although patient is fully responsible for this balance, however refuses to pay. We will be providing a onetime courtesy discount and removing his account from collections.

  Customer response

  04/22/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, provided they follow through with their promise to remove the charge.
  
  Sincerely,
  
  *************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩