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ComplaintsforSun Dog Yorkies
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Complaint Details
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Initial Complaint
06/22/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
i purchased a yorkie puppy with shipping included for ****** from sundog yorkie now that the puppy was supposed to show up today the shipping company travel movers called and wanted another **** -to **** dollars for a special crate. sundog told me the 700 covered the cost of the puppy and shipping directly to my home. now they will not reply to emails or phone or text messages. I believe they scammed me and want my money back or the puppy for the ****** agreed on.the shipping company travel movers is threating me to *** me if i do not now send them ****** by zelle. i dont want this to happen to anyone elseInitial Complaint
05/26/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On May 19, 2022- I purchased an 11 week old ********* Terrier puppy from SunDog Yorkies for ******. The puppy was to be delivered to me by 5:30 p.m. During the course of the supposed transfer to me, a shipping company named Travel Movers Logistics reached out to me stating that I would need to pay them shipping cost in the amount of $3,600.00 dollars for puppy to be delivered. I reached back out to Sun Dog Yorkies and was told that I would have to do this & purchase gift cards & the money would be refunded to me upon delivery in cash. The first transaction was to crate the dog for flying which was $1,600. I paid this. Than an hour later- I received another message stating I would need to purchase insurance for $2,000.00. I did not have this amount of money & told ******* at SunDog Yorkies this. I also stated that this was not on my contract that I signed nor was the shipping cost. I also was told the puppy was in *******, I offered to pick him up. I was never given any information to pick up the puppy. I was harassed for hours for more money & the puppy was not delivered to me.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.