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Business Profile

Dog Breeders

Sun Dog Yorkies

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dog Breeders.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/22/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i purchased a yorkie puppy with shipping included for ****** from sundog yorkie now that the puppy was supposed to show up today the shipping company travel movers called and wanted another **** -to **** dollars for a special crate. sundog told me the 700 covered the cost of the puppy and shipping directly to my home. now they will not reply to emails or phone or text messages. I believe they scammed me and want my money back or the puppy for the ****** agreed on.the shipping company travel movers is threating me to *** me if i do not now send them ****** by zelle. i dont want this to happen to anyone else

  • Initial Complaint

    Date:05/26/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 19, 2022- I purchased an 11 week old ********* Terrier puppy from SunDog Yorkies for ******. The puppy was to be delivered to me by 5:30 p.m. During the course of the supposed transfer to me, a shipping company named Travel Movers Logistics reached out to me stating that I would need to pay them shipping cost in the amount of $3,600.00 dollars for puppy to be delivered. I reached back out to Sun Dog Yorkies and was told that I would have to do this & purchase gift cards & the money would be refunded to me upon delivery in cash. The first transaction was to crate the dog for flying which was $1,600. I paid this. Than an hour later- I received another message stating I would need to purchase insurance for $2,000.00. I did not have this amount of money & told ******* at SunDog Yorkies this. I also stated that this was not on my contract that I signed nor was the shipping cost. I also was told the puppy was in *******, I offered to pick him up. I was never given any information to pick up the puppy. I was harassed for hours for more money & the puppy was not delivered to me.

Sun Dog Yorkies is NOT a BBB Accredited Business.

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